Appalling customer service from Vision Express Cambridge. With less than an hour's warning, my…read moreappointment, booked months ago, was cancelled due to staff problems. They were unable to book me into another slot when I wasn't working. Would not recommend them if you need to book time off work as appointment slots are not reliable. After 4 years with them have now swapped back to my much more reliable village optician.

Appointments Slots are just a Waiting List Made an…read moreappointment online at an "open slot" and showed up to be told that the appointment slot was only a "waiting list". After changing my schedule to attend and a half hour drive, Vision Express said that they had not "confirmed" the appointment; neither had they informed me that I did not have the slot. So they have taken a page from the airlines and now double book people so that they are not inconvenienced with a cancellation. Most time slots are not available, I assume because they are already double booked. My mistake thinking an open slot was an "open slot" -- no where does it say that it's a "Waiting List", but every VE employee will explain it as such, even customer service. At the end of their email, they state: "We look forward to seeing you." Never again.

Extremely nice and thorough optician who carefully explains what she is doing and why, and what she…read moreis finding. Unlike Specsavers, no pushing you to get new glasses when they're not needed, and much better glasses fitting and follow up. Friendly and helpful receptionists. Highly recommended.

A friendly, professional local optometrists. I have always…read morefound the opticians to be polite, knowledgeable and most importantly honest. Although the range of frames is not gigantic, they are priced reasonably and can suit any budget. I don't feel like they are out to make money out of me, they say things as it is and explained the tests they were doing and why they were doing it. Nearest parking is the Lurke Street multi-storey carpark which is just 1 min walk from the opticians

Sorted out my sight on the spot. I had an eye test and got glasses within 3 hours. The optician was…read moreso thorough, and even though I didnt like him touching my eyes he was really careful. When it came to choosing glasses they had a really great selection, its just a pity the ones I liked were really expensive. Good service though

my new favorite sunglasses and my new favorite place to get them!…read more keval has an amazing shop and is wonderful to talk to :) i asked if he could switch out the lenses on a pair of frames i liked and he was able to do it same day! cannot recommend this shop enough, it was the highlight of my stay in shoreditch

Just wanted to say that I whole heartedly agree with the previous reviews I here…read more Previously I have used Boots opticians quite a lot and they seem really slow and not very attentive. These guys are definitely a cut above. Can't remember what the optemetrist was called but they were lovely and gave me some good info about eye care ! Will be coming back here as required!

I ordered a frame online, automated purchase message said "we'll let you know when your order is on…read moreits way". A week later I messaged their customer service to get an update, no response. I tried the chat function on their website, no response. I sent a message on their facebook page, no response. After my second email to customer service they responded by saying "we'll let you know when it's on its way". I emailed back to ask them to specify if I should wait a day, a week or a month but of course nobody bothered to reply. There's no option to cancel the order so I'll have to talk to my credit card company to get my money back. I'm sure they're lovely people in the store but their online customer service is non-existent.

My friend broke his specs in the morning... Was urgently looking to repair or get a new pair of…read moreeyes... This shop was what i found on yelp... Very efficient but mostly are designer's glasses... All are unique and one-of-a-kind... Got it done in half an hour... Very great service... 4 stars due to the lack of classic designs... If not, everything's good

I recently had an eye exam and fitting with Taank and loved the experience from start to finish…read more Anjana is extremely thorough, professional and personable, I felt I was in excellent hands right from the offset. I find that some optometrists can feel very clinical, but this setting and the fabulous staff puts you at ease. I usually struggle to find frames that suit my narrow face but with the help of the lovely Sharne, I was spoilt for choice. I ended up choosing some gorgeous Kilsgaard glasses and Rodenstock sunglasses--they are truly the best I've ever owned. I had started toying with the idea of committing to contact lenses, but these frames are so beautiful I want to wear them all the time. Taank's customer service is second the none. I'm currently living in America and was visiting family back in Cambridge when I had my eye test, and the team didn't bat an eyelid about posting them over to me--they do this regularly for other patients. Nothing was too much trouble. It says something about an optometrist when you're prepared to cross the Atlantic to visit them as no-one else will do for me now. Thank you to the team for taking such good care of me and opening my eyes to a whole new world of beautiful glasses.