I purchased a Groupon on March 21st and called the company that day. I talked to the owner and was all set to have the carpet cleaned on April 13th. When I called Randy at around 1 PM on 4/13 he was on another job and did not even know about my appointment. This is the owner of the company. He apologized and said he would have someone out the next day at 10 AM. That day, at 9 AM i received a text from one of his employees that stated he would not be able to make it because he cannot drive past a 50 mile radius. When the appointment was set up on 3/21 Randy was aware of my location and was ok with it as we are at 71 miles and the fine print said they would go up to 70 miles. So I am not sure where the 50 mile limit came in but i now think they just did not want to do the carpet. When I texted with Randy, the owner,
he made sure to tell me how reliable they were and how they had no negatives whatsoever in 25 years. I found this to be true as I could not find ANY reviews for this company under Diversified C&P or D & J Carpet and Tile. As you may have noticed I am the first one to review them on Yelp as well. Overall I would definitely look elsewhere for this company's type of services. read more