I recently rented an inflatable from D&D and the experience was not what I hoped for. My wife and I planned a beach themed party for our twins birthday and rented an inflatable with a slide and pool. However, our party was scheduled from 1-3 PM and the D&D employees showed up at 1:40 and the 23 kids we had at the party weren't able to use the inflatable until 2:00. As a result, we lost a valuable hour of the party. D&D did inform us that they were running late (supposed to be at our house at 11:00 AM). However, that didn't really help us with the party since our whole party revolved around having this inflatable. Then when the D&D employees came to pick up the inflatable my wife asked about possibly getting a discount or something since we lost an hour of use. Then one of the workers rudely yelled at my wife and said that wasn't going to happen. My wife then informed them that when I got home I would like to talk with them. The other worker then made a remark stating that I would like to see him say something. Then when I arrived home and asked about the discount the one man said, "Their's not gonna be no f#$%^&*g discount. I then explained that we enjoyed having the inflatable and people asked for a referral but that I didn't think it was fair that we payed full price but only had the inflatable for half of the arranged time. Then the other man dropped the hand truck he had came toward me and started saying that we have plenty of happy customers and we don't need people like you, and remained in my face until the woman that was with them got in-between us. All this while my 4 children watched and listened. We even had the neighbors call us and ask if we were okay since they saw that their were people in our backyard yelling at us. Needless to say a very good party ended on a poor note due to the lack of professionalism and customer service by the D&D employees. If their rules are as concrete as they said about discounts and such they could have explained this in a much more polite and customer friendly way. read more