Wanted to get Aquapel, rain repellant, on my windshield. Called and set up an appointment. Got…read morethere and within 15 minutes the windshield was done. Their showroom was also very nicely laid out and very accessible. Great experience!

The people at the front desk were so nice and I got in for an appointment right away. Great…read morecustomer service. They were fast and did a wonderful job. Highly recommend

I did a complete remodel of my master bedroom, which included a custom tile and glass shower. The…read moreemployees from CGI were prompt, polite, professional. The pricing was the most competitive. On install, the employees again were awesome. They explained in detail how to take care of the glass and provided a free product to keep the glass clear from spots. They explained how to minimize water seeping outside the shower door. They offered to come back and make adjustments as needed, which I did need. This was done at no extra cost to me. The new shower is gorgeous!

From the owner: At CGI glass we offer new and unique glass, mirror and bath ideas. All glass frameless shower…read moreenclosures, installed with no channels. Glass and mirrors custom designed and cut for any area in your home. Glass sinks and countertops are available and on display. CGI's staff will assist you from blueprints to completion.

Nasty and unprofessional experience with the owner, Bill. When bidding the project, he verbally…read moredescribed a style of unit and showed sample materials different from what was later installed. The install took 5.5 hours (should have taken 1/2 that time). From a different color finish, to a hodgepodge of pieced together varying smooth and beveled framing of differing widths (when promised uniform flush finish), gapping and holes in areas that should have tight seals, a completely crooked shower door (exposing the magnetic closure), they left unframed areas in the transom which were promised to be framed, and cracked my bathroom tile, etc. CGI also did not properly seal holes left from the prior unit as they "didn't have the right color caulk on the truck." Multiple hardware stores are only 5 min away! CGI's final product was also inclusive of the same style shower door as the one I originally had. When I pointed this out, Bill agreed that instead of replacing the shower door and surround a transom could have just been added... but that was never proposed prior (as it would not have been lucrative for CGI). Upon the final reveal, I immediately showed dissatisfaction and explained it would have to be redone. Bill quickly became defensive and aggressively stated that if I wasn't going to pay him immediately then he would not leave without his product and would "tear it out"... leaving me with an unusable shower and broken tile!? Feeling threatened and helpless, I paid, and tried to wrap my head around living with the "As Is" unit. The following day, I used the unit for the first time and it leaked (seals are not tight in multiple areas). That solidified my decision to put a hold on my check. I immediately called CGI informing them not to present it to the bank until we resolved my issues with this install. From that point on I have only experienced more hostility from Bill and instead of working towards proper resolution he jumps to threaten legal action....WOW! He has stood that the only way I was going to have any replacement/correction work done by CGI was by paying in full AND paying for replacement parts (not logical and not appropriate business practice). Since we have not come to any resolution I hired a second company to replace his existing work and was told that the install by CGI included "the cheapest door on the market". The second company did a great job and completed the install in 1/2 the time, with a higher quality product for 40% less than CGI. I as the consumer did nothing wrong other than to trust CGI and hold payment until being presented with a unit made to specifications/contract. I have been treated horribly by this company, threatened, and my home has damage resulting from their install. I encouraged Bill to use this experience to make sure other consumers would not have similar dealings with CGI but he does not seem to be taking away much from this encounter. Hence my choice to go public with this review. If considering CGI for your glass needs, I advise everyone to collect at least one or two bids from other glass companies and if you chose CGI make sure to get every detail in writing (or just don't go with CGI).

From the owner: Specializing in: - Glass-Block…read more- Shower Doors & Enclosures - Mirrors - Glass-Beveled, Carved, Etched, Ornamental, Etc - Furniture Stores

I had the misfortune of calling DCGM earlier this week asking for framing advise in advance of…read moreordering 2 shower enclosures from DCGM. I wanted to make sure all the necessary support for their product was provided for their installation. Sadly, the woman on the phone stated, " well! we are not framers, nor do we take any responsibility for your framing!" The remodeling project was less than a mile from their shop so asking for guidance i felt was not unreasonable, especially since my clients would be buying 2 shower door systems from DCGM. If you're looking for a friendly, customer service-oriented glass purchase experience, shop on ! This was not my first negative experience with this individual so needless to say, i am now taking my mirror and shower door business elsewhere! Mike C

This is my second great experience at DCG. The 1st time my son broke the glass in a medicine chest…read moredoor and the not only cut it but also installed it in the door for me at a very fair price...thank you This time I needed a piece of glass in a frame and they cut it then I had to go back because I gave them an incorrect measurement an John fixed it for me. Thanks very much!!

My mom recently moved to Plymouth and purchased a condo with an awkward open cupboard without a…read moredoor like the rest. Ben from Plymouth Glass, helped us envision a piece of designed glass to close off the awkward area. He was easy to work with, timely, respectful to my elderly mom and I and did amazing work. Both of us are so happy how it turned out. Thank you Ben for your talent and your kindness. Also, thanks for going above and helping her with another glass project.

I commend Tri City Glass for their exemplary customer service and support on Wednesday morning,…read morewhen a representative quickly addressed my daughter's needs after her accident and arranged for a windshield replacement in Appleton the following day. Having required two windshields in one year, I wholeheartedly recommend your services to friends and family.

1 Star | Absolutely Unacceptable Service. A Complete Rip-Off…read more I would NEVER recommend Tri City Glass & Door in Appleton. On September 16, I dropped off two basic residential windows to have one cracked pane replaced in each. I was quoted $460.56 and promised a 2 to 3 week turnaround. I could have purchased TWO BRAND NEW WINDOWS for $496.62, but chose Tri City because they promised a faster turnaround. BIG MISTAKE. After 2.5 weeks, I called for an update and was rudely told, "You do not need to call us, we will call you." At FOUR weeks, I called again, only to discover THEY HAD COMPLETELY FORGOTTEN MY ORDER. The windows were still sitting there broken, and the replacement glass hadn't even been ordered! Despite promises to rush the job, another TWO WEEKS passed without a single update. After calling management myself, the windows were suddenly ready that afternoon. Funny how that works. After SIX WEEKS of incompetence, terrible communication, and downright rude customer service, I demanded a substantial discount. Their generous solution? A whopping $41.43 off. MY FINAL TOTAL WAS $500.47. MORE than my original quote and MORE than two brand new windows would have cost me! Six weeks, multiple phone calls, zero accountability, and I somehow paid MORE for repairs than I would have for brand new windows that would have arrived two weeks earlier. Absolutely ridiculous. Save yourself the frustration and take your business ANYWHERE ELSE.

Very friendly and reasonable price. I broke a piece of glass in a 10 x 14 frame. I could have come…read moreback in a few hours to pick it up, but I opted to return the next day. It was ready when I returned and the guy came right out to help me. The price was so much cheaper than purchasing a new frame. I intend to bring some mirrors in from the bathroom next. It is a family-owned business which is a big attraction for me in a world where you are just a number and no longer a person.