We hired this company last summer and paid approximately $5,000 to till our front and back yards, grind multiple tree stumps, and repair/replace our sprinkler system.
Unfortunately, our experience was extremely disappointing.
First, one of the tree stumps was never ground down. When we brought it to their attention, instead of correcting the issue, we were told we had never asked for that stump to be included.
They also told us they installed a new sprinkler control box, but it appeared to be used. It had old brown paint on the cover, which certainly did not come from our home.
A few months later, one of our sprinkler zones lost almost all water pressure. We contacted the company numerous times asking them to inspect their work. They came out once, saw the system briefly working, and told us the problem was not their installation and that we needed to call a plumber.
We paid for a plumber, who confirmed that the plumbing to and from the house was not the problem.
We continued trying to get the landscaping company to stand behind their work for nearly a year. This June, someone finally came out and said the controller appeared to be losing power and told us they would replace the electrical components the following week.
No one showed up.
We were then told someone would come the next week.
Again, no one showed up, and our calls and messages went unanswered.
At that point, we hired another irrigation company. They found that multiple sprinkler line connections had never been glued together properly, allowing the system to separate underground. We ultimately had to spend an additional $3,600 on a completely new sprinkler system because we no longer had confidence in the original installation.
Mistakes can happen, but what was most frustrating was the lack of accountability and communication. We gave this company many opportunities over the course of nearly a year to correct the issues, but they repeatedly failed to follow through.
Based on our experience, we cannot recommend this company. read more