After signing up for the BRC and reviving a confirmation email they canceled my reservation. To…read morefind out my reservation was canceled, I called them at least 5 times and emailed multiple times with no response. I had to physically go into the store to ask in person. Once they told me they offered nothing for the inconvenience.

Took great care on my wheel mounting. Had painted wheel and they went the extra mile to make sure…read morewe didn't scratch them. This is my 3rd visit for work on my Buells. They work on Harleys as well. Great folks....

Swope Motorsports performed a complete annual service, bought new tires, and installed a phone…read morepower devise on my Multistrada. The service was outstanding with no unexpected surprises in service time and price. Cody Rice kept me informed which I thought was very responsible and unusual excellent communication. I have a have a Vespa and plan on them servicing my scooter, too.

Worked with Nicholas for about a week on a 2026 Ducati v4. He came up with some numbers after…read morespeaking with his manager, and quoted me a price OTD involving a couple trades. The number he gave me was a little high so I asked for a previous year model to see if I could get a better OTD. We agreed to a number on the 2025. He said his manager gave me the best deal they could do. I thought it over a couple days, then I told them I'd be ok with the deal and would come the following day to finalize since they wanted a 2k non refundable deposit. I called off work to get the deal done so I didn't have to do the 2k deposit to hold the bike. I went in, they looked at my bikes and said if I'm good with the number, do I want to go ahead and finance the little remaining balance after my trades. I said I was good with it, THEY RAN MY CREDIT, and came back and added 6k on top of the OTD and said they made a mistake and missed the number. AFTER RUNNING A HARD INQUIRY ON MY CREDIT. the GM said it was his fault, but said he would make it right. He took 2k off the 6k they "mistakenly forgot to add back". I told them no deal. Shady business practice. How do you make a mistake after me calling and texting almost every day for a week asking for the number break down, and having 2 sets of eyes on it repeatedly? Don't recommend. Imagine if it's your first time buying, and you are trying to establish credit, this could ruin someone's chances of getting a loan later down the road. "sorry" doesn't fix credit scores.

I bought some tires for my 2009 VTX 1300 gave him a call asking him to give me a quote he quoted me…read morelower than I thought it was gonna cost and did an excellent job. I highly recommend.

Took my 2002 Road king in for clutch issues. They were very accommodating and friendly. Found the…read moreissue and performed a full service on it. It runs and shifts better than than it has the entire time I've owned it. Very satisfied.

My 2004 Suzuki Marauder VZ1600 stalled when I put it in 1st gear. I researched possible causes,…read morewhich included a bad side stand switch or bad hydraulic clutch safety switch. I cut the leads to the side stand switch and loope the ends together, but that didn't work. So, I called the Suzuki dealership in Middletown to make an appointment but the advisor said they didn't work on older bikes, just the newer ones. I was very disappointed to hear that! The advisor offered me a short list of possible shops in the area who would work on my bike. Of the four that I contacted via an online request for service, only Magnum Motorcycle Parts and Salvage responded, leaving me a message to "call the shop." I did and spoke with Leonard, the advisor/co-manager, who offered possible solutions to my issue, i.e., bad side stand switch, bad clutch safety switch, or stuck clutch plates! I took my bike to the shop on Friday morning in a rented U-Haul motorcycle trailer. The shop owner, Daniel, helped me unload the bike off the trailer. Daniel and Leonard were exceptionally helpful and said they'd get to it as soon as they could. The next day, Saturday, I got a call from Leonard and he advised me the bike was fixed. I couldn't believe it. I was expecting a long wait - weeks or longer. Leonard told me the clutch plates had stuck together (the oil acted like a glue) because the bike had sat in my garage over the Winter and most of Spring without being ridden. The service technician was able to separate the clutch plates, and he also welded the side stand wires back together. When I picked up my bike, I was thrilled when I started it and put it in gear and road it 20+ miles to my home. Daniel and Leonard were outstanding and very informative as to possible solutions. Excellent customer service and the tech did a great job identifying the actual problem with the clutch plates and then fixing my mistake, i.e., repairing the cut wires on my side stand switch. I would most highly recommend the Magnum Motorcycles for repairs. Their repair pricing was very reasonable, and they got to my bike quickly. The bike was fixed within a day after dropping it off. Now that's great customer service! Thank you Daniel and Leonard! You guys are awesome! Terry Prospect, KY

I highly recommend you not using these people they have destroyed my bike brought it in there for…read morethe carbs to be synced it was running when I brought it in and now I paid 270 $for a bike that is not running that the engine oil was full of gas the choke lever is broke now and my paint on my gas tank is all messed up and now for some reason there is no antifreeze in my bike it's full of water I have videos and pictures of the same day I brought the bike to them before they got it they are crooks that want to mess stuff up on your bike to make more money on the job someone needs to go and investigate this place because this cannot be a certified bike mechanic shop​​​​​​​​

Harley-Davidson Louisville is a good location. Since B purchased his Harley we've been to quite a…read morefew Harley-Davidson stores, and this one offers fast, friendly, helpful service, and a wide selection of bikes and merchandise. Recently we visited this location and B purchased new lights for his bike. He had planned to take them home to install them, but one of the guys working the counter offered him tools to use there and he was able to put them on his bike before even leaving the store, which was great! We've had personal experience with the staff in parts and clothing/merchandise, and it's all been really good. The only complaint I have about this location is that on a recent visit I saw some staff not wearing masks, particularly a guy who was gift wrapping for someone. And not only was he not wearing a mask, I heard him making jokes about masks and hand washing while I was shopping. Needless to say, I avoided that guy like the plague. (No pun intended.)

I went to Kyle at Harley Davidson of Louisville and told him that I needed help. Negligence on my…read morepart I had ran my Ultra 2.5 quarts low on oil, until it started making noise. Kyle and Tech (I didn't catch his name) Diagnosed my damage fairly accurately. They called me to let me know it was ready 3 days later and told me that I would be needing brake pads soon. I told them to go ahead and complete the brake job. Their service is outstanding. I highly recommend their dealership. My next bike will come from them because of their outstanding service.

AWFUL! RIPOFF! If you enjoy being told a price, leave your bike, and then are told to pick up your…read morebike AND THE REPAIR PRICE IS FOUR TIMES HIGHER (imagine they say 200 bucks, and when you come back its 800!) Women beware! I'm sure they'll really take advantage of you.

Terrible customer service. They do not want your business, they won't even call you back. They are…read morenot like any of the amazing BMW dealerships I've visited across the country. Stranded near Louisville on a cross country trip on my R1250 GS. I only need one small part to get on the road. I called 4 times, I left messages, and no one could take my call. Parts wasn't available, parts manager wasn't available, service manager wasn't available, general manager wasn't available...all day long. This is not a dealership to go to for parts or service on a cross country trip. I wasted a day just trying to reach them when o could have ordered a part online and selected expedited delivery. Just order your parts online, don't use this business.

I have purchased five new BMW's from BMW of Louisville. The customer service is terrible lately…read more They no longer have a technician to service the bikes. You go in and have to beg to be waited on. Do yourself a favor and drive to BMW of Greater Cincinnati or Nashville Motos. They have bikes to purchase and seem to care about being a dealership. The best thing is for BMW to close Louisville.