I am a long-time customer of CVS and I am in shock at the experience I had a couple of days ago. I'm not sure if it was a pharmacist or tech I spoke with, but it was a man with an accent (maybe African) and he demanded to know why I am on two different medications (one of which he was incorrectly referring to as a certain class of medicine that it is absolutely not, so that was concerning in itself that someone working in a pharmacy does not know something as simple as that), and he also proceeded to YELL LOUDLY at me after he told me my insurance interface was down. I had asked if he would be able to help or if I should call back later, and he basically screamed at me that he is trying to help me, yelled more about my medications (that I have been taking for well over a decade and never had a problem with before) and he eventually hung the phone on me. I cannot believe the level of unprofessionalism and arrogance from this man, especially questioning me about medicine I am prescribed and subsequently yelling at the top of his lungs at me. It is not his business to ask me personal details about my medicine, he is not a doctor. I was nothing but polite and courteous; why would I be anything else? Especially since I am trying to get medications filled that I get sick without. CVS, this man needs to be relieved of his duties, I'm sure I'm not the first to complain about him, and I very much doubt you want something like this in your store. read more