So the overall service that I get at the CVS on State Street it's always been consistently good…read more but I want to give a big shout out to Marilyn, she has been there for over 35 years and she has provided such a high level of service the entire time and she deserves to be recognized for all of the hard work that she has put in all of these years

The staff they have there goes above and beyond for their customers. They even helped me find deals…read moreI wasn't even aware of.

I don't normally shop at Walgreens, but DCF gave me gift cards to buy supplies for a baby placed in…read moremy care. I stopped in this morning, and their hours, which are totally different from what is listed on their website, are from 9 to 6. Are you kidding? What drugstore is open from 9 to 6? I went across the street to CVS, it open as 7 a.m., bought what I needed, and passed the gift cards to a homeless person on the corner. I am calling corporate today to report that they are totally lying about their hours of operation, and will NEVER shop at another Walgreens again.

I ordered my refill online said it would be ready at a specific time. I come several hours later…read moreand they say it isn't ready and to call next time I refill so I call this time, go to pick it up several hours after the time it was supposed to be ready and AGAIN, they don't have it ready and I have to wait 30 minutes after I waited 30 minutes in line already. What Is the point of having auto refill and a specified pickup time if your not going to have it ready?

The lead pharmacist likes to treat patients like they're drug addicts when a doctor prescribes…read morenecessary pain meds. If you can avoid it, don't use this place to fill your prescriptions.

I just had to write this as soon as I got home. Melinda the pharmacist went out of her way to try…read moreto help me with my new heart prescriptions. I was confused about what my insurance would cover and what would be the best option for me. She also helped with one of my other medications as to refilling it at a different strength, who to call, and so on. She was very patient and helpful!

Very kewl place to shop! I enjoy shopping here, for the customer service, prices, and the…read moreintangibles. I enjoy walking in here virtually every time I go. Thanks for the great overall experience.

They gave me a horrible karina garcia slime.. It was hard and rubbery , as slime should be stretchy…read moreand soft. So therefore i think you should check on that.

Excellent service at this location. Pharmacy staff went above & beyond what was expected. Very…read moreknowledgeable, helpful & genuinely interested staff. Very customer oriented & they make you feel as if you are their only customer. Highly recommend this location. Tom L.

Manners. Nobody wears a name tag. Rude and disrespectful cashier. Manager does nothing. Nobody…read morewears a name tag. Writing corporate about the issue. It is virtually impossible to contact anyone at the corporate office to make a complaint.

The worst pharmacy ever! Every time I go to pick up my monthly prescription it's never there !…read moreEither it's back ordered out for delivery or not in stock smh ! I'm always leaving without my medicine! Plus the have a nerve to take lunch break from 12:30-1pm so the pharmacy is closed ! Like seriously can't get staff to switch out ??

This is an excellent and very welcome resource in West Springfield. The pharmacist is responsive to…read morequestions and is knowledgeable about a variety of medications. It is a relief to do business where I do not feel rushed or as if I am inconveniencing the pharmacist. I highly recommend this business and look forward to see what other services they add to their site.

From the owner: We are here to serve our community! We have been serving the West Springfield community since March…read moreof 2023. Our customer service will exceed your expectations. Come see the difference!

I was told twice that they had my prescription in stock, after which I had spent hours trying to…read morefind, only to find out when I called back and spoke with a different pharmacist the next day that they actually didn't have it at all. The pharmacy member had a different prescription in stock which was the wrong prescription. At no point did they call me back to tell me this. They handled everything terribly. The initial pharmacy member was rude and clearly stressed to the point she couldn't handle her job. Would avoid this pharmacy!

On hold for over an hour when 1:30 (their lunch time) hit and the call disconnected. Waited for…read moretheir lunch to end, and called back. On hold for 22 minutes when someone answered. I explained why I was calling and they said "we don't have time for this" and hung up on me. Ridiculous. Update: on hold for another 37 minutes when someone picked up, said "haven't you figured out we are not taking calls?" And hung up on me.