Not only have l always been impressed with the far-ranging variety of items in the South Burlington CVS, but l recently was so appreciative of the CVS Store Manager exchanging Foster Grant glasses that had broken in less than a week ($39.00) of purchase for a brand new pair of reading glasses.. The circumstances were such that the glasses were worn within normal limits ; however, suddenly the stem of the plastic glasses snapped off ! I was beside myself that the glasses did not last a full week!!! The CVS Manager was welcoming and understanding when l told her of the sudden and unexplained breakage of the stem . She walked me to the eye glass section and offered an exchange. I was delighted. What great customer relations care. I highly recommend CVS in South Burlington for its professionalism and its huge variety! CVS , you are best !! read more

Horrible location horrible service would never recommend to anyone. Staff was rude and unknowledgeable.

Jane D's review of Owen the pharmacist at CVS Dorset St mirrors exactly our experience in dealing with him on 3 occasions. My wife has nicely asked simple questions and you would think she had offended him. His immediate respond is terse and rude in the extreme. It's like he loses his temper just because you asked a question. This cannot be written off as a bad day because all 3 interactions have been this way. What's really unfortunate is we have had great interactions with virtually all other pharmacists and employees we have dealt with at this location. Now we are considering switching pharmacies because his customer service is non existent and we cannot ask any questions as apparently he doesn't like this and doesn't even want to try to be helpful. read more

A family from Rwanda with very little English needed someone to translate the machine for them, not ALL functions. The family members were effectively navigating the machine, however there was one point where they had questions and their process would stop. I came into the store hearing this drone of a voice repeating over and over that she couldn't as a CVS employee help them in anyway because she would be arrested for fraud. I finished my shopping and I was going to help them. She made it so impossible with her droning voice for me to help them. It was not hers to be so rude and intrusive. This pony-tailed, mean-spirited employee was completely ignorant of how to help people, how to actually help people. She kept repeating in our faces, "It's the law I'll get prosecuted for fraud. You can't. It's the law. You'll get prosecuted for fraud." There's a difference between breaking the law and being kind. If you cannot tell the difference, no law will help you. Your ignorance woman, was absolutely disgusting. Shame on you! Being white/Caucasian may not matter in this situation as far as being helpful or not. But what does matter IS being in a country where the language has not yet been mastered, and the residents established having TRUE empathy for others. The family ASKED for help from the staff. She refused with legalese justification over and over. I offered kindly, and they trusted me - why? It's called INTUITION. Not mastering the language yet does not mean that people do not have intuition between good and evil. My intuition? My intuition tells me that the CVS clerk needs empathy lessons and that direct customer contact is not the appropriate job for her. I would not leave her alone with a house plant. read more

I've always jokingly pondered when it would be a proper time to use the word "accosted." I believe that I may have experienced it at CVS South Burlington VT. My wife ordered pictures about a week ago, and also another batch last night. When I went to pick them up I wasn't greeted, but rather heard someone yell is there anyone else in line (while I was clearly standing there). I very quietly and calmly (I currently have a voice issue which is making me exhausted and practically whisper) explained that I have several orders of pictures and gave the name. When I was told there was only one, I explained that one was put in last night so it may have just been finished. Unprovoked, this sour person proceeded to raise her voice for the entire front part of the store to hear, to explain how there are four people left at the store and they have a shipment of 11 pallets they have to get through so they won't be getting to pictures... ideas completely caught off guard, but I was able to explain that my wife received a message that they were done, but was quickly told, "I didn't message anyone!" (Yeah, no S***, your company does it to keep THIS from happening. Anyway, let me suggest Walgreens on Hinesburg Rd. They're very nice people! read more

I never write reviews, but for this guy I seriously need to. The first time I encountered this pharmacist, he was extremely rude. I saw his name tag was Owen. I asked about my prescription in person and he said it wasn't there. I am never rude to people who work in customer service because I understand how it feels to deal with customers, like genuinely. I was confused and asked if he could check again. He got so angry at me and actually raised his voice. My friend is also a witness to this. I was actually offended, because this is a medicine that you cannot mess around with, it needs to be taken on time every day. I looked at his coworker and even she was embarrassed by his behavior. Now I called him on the phone, and the same problem occurred. He so easily got angry when I asked what the next steps are if he didn't have it in the system, it was actually scary. He said to call my other doctor and make sure it was sent, and she confirmed it was sent. Then I call and he answers back, I explain the situation, and again he yells at me. I have never ever spoken to someone more disrespectful. I asked how it was possible that it wasn't in the system (once again nicely because I hate rude customers), and he said to call back the other doctor and figure it out, to where he then literally hung up on me. Had someone else call to see if they would get a different person, and he answered to which it was agreed that he was extremely nasty over the phone. I really even hate to write this, because you never know if someone working is having a hard day, but at some point it is unfair to deal with someone like that. I always use CVS so obviously it's going to be frustrated having to change where this prescription is going solely due to Owen. And the sad part is I really wanted to speak to him directly about it instead of posting a review, but he hung up on me so I didn't get the chance. read more

The most helpful and cheerful employees. Nice store. A little tricky to get in and out of the store on Dorset Street during high traffic times, but other than that, nothing but great experiences at this store. read more

This CVS is crazy expensive. For some reason the prices are higher here than at other locations. Yes the store is brand new, and the location is great, but expect to pay a premium. read more

My friend and I went in tonight just before closing. We entered the store at 9:56 or so and were greeted by the two rudest employees that I have ever encountered in my life. "You have three minutes," said one, while the other reiterated with, "Like you have literally three minutes." Obviously my friend and I knew what we needed and were quick about getting our things and getting to the register. Upon arrival there, the man working spoke with a very condescending tone saying that if we didn't have our physical CVS card we were unable to get the deal on the products that we were trying to buy. He also interrupted to inform the other employee working to "quick lock the doors," because a car pulled into the driveway. As if this wasn't enough, I mistook the amount of money that I had on my card and asked politely if he could take a few things off, he snarled at me and said, "you do know I just have to void the whole thing right?" I have worked in retail before and I know that a lot of places do not actually have to do that... Overall, this has been one of the worst customer service experiences I have ever been involved in in my entire life. I will never step foot in this CVS again. Shame on the two workers who were there tonight. read more