Thank you Cathryn (5-Stars) in the Pharmacy that gave great customer service. Now the reason for 2-Stars: NO rolling cart, NO hand-held basket available for customer shopping at the front door & NO CVS employee(s) at the front counter for assistance. Decided to walk around store getting the items I came for hoping to find an abandoned cart or basket to use but discovered carts and backets were being used by (4) CVS employees to re-stock selves. (0-Star) When my items became to much to carry, I went back to the front and got a CVS shopping bag, knowing this might/would be a possible risk of being accused of shoplifting. When the shopping bag became too full to carry anymore items, I went back to front counter, and lucky one of the four CVS employees was there. I asked if there was a hand-held basket behind the counter I could use while I was there? (SMH) There was! Basket was loaded with what I guess was more items that needed to be reshelved. Young man was nice enough to remove items out of one of the baskets for me to use. When I was ready to checkout, again NO CVS employee at the front counter, just those (2) obnoxious "Register Closed. Use self checkout." signs. NO, I was not doing it! So I walked to the back of store, passing the same 4 CVS employees; 2 in the isles, 1 at the photo/film station, and 1 at the back storage area. When arriving at the Pharmacy area, these CVS employees were busy busy! Helping with shots, customer questions and prescription orders. (5-Stars). I felt (a little) bad, asking the Pharmacy employee to check me out when I didn't have a prescription pickup, but I got over that real fast when my items were rung up 5-minutes later and I was heading to the exit. When exiting at the front of the store, NO human CVS employee thanked me for my patronage, but the Self-Checkout register(s) was telling an empty area "To place your items here." WTW has happened to "my" favorite CVS?!!! Hoping for the "good old days" of true customer service. CVS do better please. read more