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CVS Pharmacy

4.5 (2 reviews)
Open 10:00 am - 6:00 pm
Updated 2 months ago

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1 year ago

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4 years ago

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Health Innovations Pharmacy - untitled

Health Innovations Pharmacy

(3 reviews)

We went to this store to buy a lift chair for me before my surgery. The staff is exceedingly…read morefriendly and helpful without being overly so. They delivered my chair 2 days before surgery and it was perfect! But I did have a problem, the remote stopped working in the middle of the night. I went into the store and got a new remote, problem fixed, but not quite. They have a wonderful olden man working there, Cecil I talked with him a few times and two days ago he can out and my chair is now perfect again. The staff goes above and beyond to satisfy their customers. They are the best at customer service! Thank you. Geri Lambert

This Pharmacy is absolutely blessed to have working on their staff the pharmacist who named I only…read morereceived as Serena. Miss Serena is a professional in her craft, a personable individual and she takes her time to explain in detail medications as she goes beyond the Call of Duty. We are very blessed to have her as our pharmacist. She exercised patience as she explained each medication. She did not rush through anything. The pharmacy itself is on a quiet Road on the right hand side when coming off the main Highway. Inside the shelves were neatly packed with supplies, there is a private room off to the left where if you needed to get a flu shot you would be able to do so in private. They had a blood pressure machine there which was a good idea to have at a pharmacy. Too many of us are running around with hypertension and don't even know it. Nonetheless as customers came in they were greeted by staff members one by one and they all left out with a smile I'm very pleased with their services. I'm not from this area but I picked up on the pleasantries, professionalism, knowledgeable staff, friendliness, kindness and concern that Serena and the staff of this Pharmacy displayed. For such this deserves a four-star alone. Thank you for being a staff that cares.

CVS Pharmacy

CVS Pharmacy

(8 reviews)

Wish I could give it zero stars. I moved my prescriptions here from Walgreens across the street…read morebecause I had an atrocious experience there. Now I'm regretting coming here at all. Today is September 23, 2023 & the pharmacy is supposed to open at 9AM. They told the front store that they would be in at 2PM. I stopped in to pick up my son's antibiotics & there were signs posted everywhere stating that the pharmacist would be in at 2PM. So fine, we got there at 130PM & walked around Food Lion while waiting for the pharmacy to open. We came back at 210PM to find that the pharmacist wasn't in yet & there was no word from them about what had happened. So we left. It is now 516PM & I called in to speak to the front store & she said that the pharmacist showed up at 230PM. It's ridiculous. I realize that the front store is completely separate from the pharmacy, so my issue is ONLY with the pharmacy. The girls up front were very kind, even though some of the customers were upset with them over the pharmacist not showing up on time. I have been on hold for 12 minutes (while I type this review) waiting for someone to answer about my son's prescription, because the automated system couldn't find his medication. 10/10 do not recommend this pharmacy!!! Update: I called the front store & asked someone up front if she could let the pharmacy know that I was trying to reach someone about my son's medication. She transferred me & walked up to ask them to answer the phone. Still, no answer. So I remained on the phone & drove the 20 minutes to the damn store to find out about my son's prescriptions, since the pharmacy was closing in an hour. By the time I got there, I had been holding for 30 MINUTES!!! No answer, no response, NOTHING!! I walk up to the counter & ask the girl why she didn't answer the phone. All she said was "sorry". THAT'S IT!? So I give her my son's information, she's mumbling, it's hard to understand her. Finally, I get it out of her, oh, she can't see anything -- only the pharmacist can. He's working with another customer who is upset about something. So I wait my turn. Then he gets to me, he's mumbling inside his mask, I can't understand him. I finally get him to speak up, he says he can't see anything on his end about my son's prescription. I am in disbelief. I drove all the way into town, wasted my time, wasted my gas, just to find out something that either one of them could have told me over the phone. So I said that to him. He said, "what do you want me to do?" I said, "YOUR JOB!!!" He said, "I've been giving shots all day! How can I give shots & answer the phone?!" I said, "stop what you're doing & answer the phone real quick! What about her? She can't answer the phone!?" He said, "she's just a cashier, that's all she does." I said, "oh, picking up the phone to respond to the customer is too hard of a task for her!?" It's absolutely ridiculous!! This pharmacy needs to be shut down!! It's a waste of time & waste of money!! Apparently, he doesn't even work at this store. He says he was pulled from another store to help at this awful store! Pharmacists name: Eze (possibly short for Ezekiel? I'm not sure.) Pharmacy address: 9539 Cliffdale Rd Fayetteville, NC 28304 Something needs to be done here, ASAP!!! I am not the first customer to have a terrible experience here!!! I'll be sure to spread the word around.

if i could give them 0 stars i would. this is probably the worst pharmacy in fayetteville nc. none…read moreof their information online is EVER correct. says they close at 1:30pm today i use my gas which is not cheap to drive up there just for them to be closed and this is a repeating cycle. they literally never answer the phone. they will call and say my prescription is ready to pick up so i use my gas which is not cheap once again to drive up there just for them to say it isn't ready. the blond lady always has a sour attitude. they do not greet you. no one told you get this job that was a choice of your own so have a better attitude about your choices. it's all around horrible there. if you send your prescriptions there switch that EXPEDITIOUSLY.

CVS Pharmacy - pharmacy - Updated May 2026

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