The customer service provided by Miranda and everyone we encountered was Great! Our luggage was lost and my sister had inadvertently packed all her prescriptions. They helped us out, contacted the insurance company and filled the prescriptions within 30 minutes. Could not have asked for better service or kinder people. read more

This has to be the most unprofessionally staffed pharmacy. At 9:50 a.m. this morning, we walked into this store and perused around for a few minutes until their pharmacy opened. At 3 minutes to 10 a.m., we waited in line behind an older gentleman. The pharmacy staff proceeded, behind the gates, to speak unprofessionally and rudely of the customers (including us) who were waiting for the pharmacy to open. The one young gentleman behind the pharmacy to quote stated, "Why don't people just wait for the text that their prescriptions are ready instead of wasting my time asking if its ready." The older gentleman waiting just shook his head and muttered "are you serious?" while my husband stated loudly "If you hate your job that much, just quit!" At this point, they decided to stop their conversation and open the pharmacy. They were no more pleasant than they were before they opened, where they acted as if they didn't know what Zrytec-D was, couldn't find it, so they just stated that they didn't carry it. Which they do but I wasn't going to get into an argument as we were already annoyed. We just walked out and went to Walgreens across the street. This is why this store looks like it closing and always empty. I am copying this review to their corporate office. The pharmacy is not busy any time I drive by nor does the store parking lot have more than 5 cars in it. Just tear it down and build another store in its place. read more

This has to be the WORST CVS pharmacy this side of the Mississippi !! I am in the process of taking all of my meds and switching to another provider. The list of their incompetence is just too long to go into but man oh man are they terrible!! read more

We have to use this pharmacy bc it's all insurance covers for my kids. The parking lot is nothing but pot holes, there's never anyone at the front counter, and they're always out of medications. My son has been waiting on one since MAY!! read more

Extremely difficult getting touch with a pharmacist unless you're a healthcare provider, then when I get a hold of some using the provider line, the staff was sharp, and impatient. A prescription was called in by my doctor the day before I received no notification that it was ready for pick up, they called out the wrong number. needless to say they hang-up before I get the chance to give my correct number. CVS do better. read more

Absolutely incompetent. I've never had issues picking up any prescriptions until now. Called once, prescription was to be ready in a few hours, wasn't showing ready on the app but they were going to close soon so I showed up.... Not ready. Maybe my fault? Sure. Called again the next day for now two prescriptions and mentioned that I called the previous day and they had no idea what I was talking about. Showed up... waited in line for over a half hour for them to tell me its drop off only when the sign clearly states otherwise. Finally get up to the window again for her to tell me there is only one prescription is ready. Told me it'd be a 1/2 hour wait for the other one. I don't have time. I called almost 9 hours ahead of time to ensure they'd both be ready. EXTREMELY frustrated. I know pharmacies can be busy but goodness, if you're gonna provide a service provide a decent one. Immediately changing locations after this experience. HUGE waste of gas and time. Would never recommend this place to anyone. And anyone who is using them, should stop. read more

CVS Pharmacy - The sign that says RX pickup ANY lane. - Drugstores Near Me - NORTH PORT, Florida

Pharmacist was colder than cold. I checked in early to do a Covid shot got there early was waiting forever. Then two elderly people who didn't sign in and weren't waiting as long got their shots next. I can almost forgive it for the time the pharmacist got to me he told me there were no moderna shots. When I signed in online they said there was. Ontop of that o had chosen a flu shot too and that was never brought up. At this point I was too tired to care. I got Pfizer and got out of there. I don't usually write reviews but this CVS got under my skin. Especially when I'm the past if has good experiences with other CVS stores. It almost made me feel like my existence annoyed him or I did something to make him dislike me. When the entire time I was nothing but quiet and polite. This place is awful at least shot wise it is. This place is broken and the jerk pharmacist needs a lesson in customer service. Absolutely unacceptable. read more

Well, hate to leave 1 star. Been to several CVS pharmacies in the past few years, moved to several states. This is by far the worst. All the other reviews are 1 star. Hmmm go figure. Where is corporate? Where is the manager? Does any of the staff here give a sh*T? Go to Town Pharmacy just down the road, won't be disappointed. Never have order filled when supposed to. Keep telling them insurance won't cover a few of mine and will pay cash at drop-off/refill. When I arrive, not ready because insurance wouldn't cover. If they tell you a certain time, like 2:00 p.m. call at 3:30p.m. And find out why it's not ready prior to driving there. Lol. You think I'm joking? A few of these girls have attitudes. I get it. Worked pharmacy as a retirement job. And with how this goes and poor customer service, just a vicious cycle on the front line staff. Trust me, go somewhere else. Read the other reviews. read more

Staff are amazing especially the shift Maliah what a sweetheart. She is so great. Sweetest young lady I've ever met.

Awful customer service. They need to have a staff meeting and go over basic interaction skills with customers. I switch to Publix ph...

It's really hard for me to write this review, considering I've been a loyal CVS Pharmacy customer for the past decade. This was the closest CVS to me after my move, and after two unfortunate experiences, I had my prescription transferred to Publix where I was treated much better. My first experience back in August wasn't great (still not as bad as the second time though). I went to pick up my refill and noticed that the price was about $15.00 more than it usually was. I inquired about the price increase and asked if there was a generic version that might be a bit more cost effective. The girl behind the counter really didn't give me the time of day and said "no, there isn't." I asked if it was required that I get the 3 month supply, couldn't I just get a 1 month? "No, the 3 month is required." Well, I figured, at least I only have to go in every 3 months so I'll just deal with it. Second and last experience 3 months later: The woman in line in front of me inquired with pharmacy cashier Anthony about why she had to pick up a 3 month supply of her RX and why it was so much compared to Walmart or Sam's Club. "Because we're CVS, we aren't Walmart or Sam's Club," was Anthony's response. It wasn't said very nicely, and I can understand why she left in a bit of a huff. So now it's my turn and I'm being told that my 3 month supply of the same prescription that I picked up prior was over $45 more (coming out to over $80!) than what I paid 3 months ago. I asked why and AGAIN I asked if there was either a generic version or if it really was required that I get a 3 month supply. I also asked if my Good RX had been applied. Anthony said yes the Good RX had been applied even though the label on my prescription bag stated the retail price was the price he was telling me. No, the Good RX HAD NOT been applied. Once again, I was told that this was the only version and to take it or leave it. I paid for it and left, but as soon as I got in the car, I went online and requested a transfer to Publix. When I recently picked up my prescription at Publix (which was a very pleasant experience by the way), not only was it only $17.00, it was a generic version too. I'll say it bluntly: This CVS takes advantage of people and their money. They also really need to teach their employees a bit more about being respectful to others. read more

Don't bother asking Pharmacist any question about drug interactions. He just tells you to call your doctor.

While I know staffing at this time is problematic the pharmacy at this location seems to have plenty of bodies behind the counter, they always seem super busy but in watching it appears few if any know how to work efficiently. Due to proximity we've been using this location for 2 years, slow to complete Rxs, drive-up so slow it's just better to go inside though that rarely saves time. I dont know if this is a local or corporate problem, the employees seem busy and reasonably amicable but still usually a lousy experience overall. read more

Changed to this CVS about five months ago because I thought that Walgreens had really gotten bad. Transferred all of my prescriptions and they were very helpful and friendly. Now, after five months, I've sadly discovered the real CVS. They almost never give you the right time for pickup. I ordered three prescriptions yesterday and was told they would be ready by 2:00. Called at 5 and two were ready. I made the mistake of asking about the price on one prescription. The woman I talked to was so rude and refused to discuss price at all. She said I have to come in the store for that. Finally today, I called back and made the woman I spoke to go and check the status of the prescription. It was ready but they forgot to update it. This prescription has been out of stock three out of the five times I've ordered it from them. I had to wait two weeks one time and no less than a week the other two times until it was back in stock. Anyhow, I went there today to question the price. Big mistake! I got in the pick up line. Third in line. Got to the window. She can't find me in the computer. After several tries she turns the screen to me and I told her she misspelled my name. She fixed that but still couldn't find me. I look again and see that she has the wrong birthday in. I corrected that and finally she found me. I then made the mistake of asking her if she used my insurance or Good RX. She said she can't answer that. I need to go to the drop off window for price information. The drop off window is maybe five feet away. So, I ended up waiting in that line. Got to the window and the guy there looked up the information. He kept insisting that the price was correct even with me showing him on my phone the correct price, $20 less. He walked away and another woman came up and started to work on it. After ten minutes she said my Good RX card on file was at least two years old and that's why we have the problem. I didn't bother telling her that I knew it wasn't true since I just started doing business with them five months ago. Anyhow, she said she would print a new label. Ten minutes later, she says I should go sit down. I did and while I was waiting, went to Yelp to see their ratings. I guess I'm not alone in thinking that this CVS is actually worse than a trip to DMV. No organization and certainly no customer service or even caring that their customers are actually human beings. This will be my last month with them. For now, going back to Walgreens. It's not great but certainly far better than this store. Every month since I started there's been some type of problem. read more

I'd rather take an ice pick to the eye than deal with the staff at this pharmacy. It's an absolute miracle that they were able to hire, train, and maintain a group of people who absolutely hate their jobs and hate dealing with customers. They ought to charge to watch them work. It's an absolute clown show! read more

CVS North Port FL. I have been a customer for over nine years. I am taking 9 various prescriptions 1 of which, oxycodone a schedule 1 drug, has a problem with the monthly refills. My other prescriptions have been overfilled to the point of having 3 months ahead on most of them. I get constant notices that want them to be auto filled. (The auto fill is why I am 3 months ahead) When I finally spoke with a pharmacist today his very visible distain for me(?) or the drug prescribed, showed me exactly how much loyalty matters. He couldn't stop sucking on a toothpick to at least try to explain if there is a problem. His only answer was that my doctor must have sent it early. This is true, I go to a pain management office and my appointments are not always in line with the refill dates. In the past I have gotten automated texts from CVS to tell me it was too soon (which I and my Doctor freely acknowledge) . Mr. toothpick's answer was "I have no answer" and he walked away. The most recent Prescription was due on 7/2 and after several phone calls and in store visits it was filled late on 7/8. The reason this is notable is that their sophisticated computer system has no trouble keeping track of my other 8 prescriptions. After actually hearing and seeing the corporate attitude in person, my wife and I will be moving our prescriptions to another more customer service based pharmacy. I find it hard to believe that a large corporation like CVS ,which is primarily about servicing customers, would condone attitudes like this. Other reviews for this CVS seem to all refer to lack of customer service or professional conduct. read more

Avoid this place at all costs. Worst customer service ever. The workers do not care about providing good customer service. They are rude and lazy and mean. read more

Worst service an unprofessional employees. They don't enjoy their work an it shows. I will ever enter this pharmacy area again. They should be closed or fire all employees an start over. Read other comments. This is a everyday situation. read more

My daughter & granddaughter are visiting from Denmark. They needed a COVID test to return FROM the USA to Denmark. I went to their on -line appointment site but could not schedule an appointment because after the initial name and birthdate, they required an address.. no problem right? Except you could only fill in City and State. It would not allow for "country' to be entered. I called CVS PHARMACY in North Port and finally got someone to answer. After much deliberation they gave me a hotline number for their CVS testing (Minute Clinic). First time got someone who could barely speak English. She could not get the spelling correct (Belinda or Cecilie) after five attempts so I hung up. Called again and got a man who spoke "just barely"better English. It only took THREE times to repeat the spelling. Gave the birthdate of the first person to get tested for Covid19 & got confirmation#. Gave the birthdate for the second person after three attempts he, (I THOUGHT) got it right. Received confirmation #. Went today to get the testing done. Sat in the car @ the drive through for 10 minutes before she ever came to the window even though she saw us. Finally she asked me what I needed. Told her we needed the Covid19 testing. I gave her the names and gave confirmation #s & birthdates. Another 15 - 20 minutes went by. She came back and said sorry the birthdate dates aren't correct and she can't correct them BUT I can call the toll free number and reschedule!!! SAME HOTLINE NUMBER WITH THE same Foreigners who can't speak English and can't understand English! What a waste of time!!!! If you are going to have an online appointment scheduled then make it available for everyone & if you have a hotline then make sure the person or persons answering can speak and understand English!!!! Prior to all of this nonsense, I stood at the counter for 25 minutes just to talk to someone about COVID testing two weeks ago at the same pharmacy. read more

This is CVS has a terrible pharmacy department and has for the 5 years we have used them. They only ever have one pharmacist working and are extremely slow filling scripts. They won't answer calls directly unless you want to be on hold endlessly. Today I was disconnected after waiting for 10 minutes. Very understaffed and poorly managed for the volume of prescriptions they have coming in. I don't understand why they cannot improve their service after reading multiple bad reviews!!! read more

Every time we go there the service in the pharmacy is terrible. They tell you when it will be ready, but it never is. You can call for hours without them answering the phone in the pharmacy. The girls at the register tried to help but I had to take a partial prescription. We will NEVER go back there. read more

The pharmacist was awful! I am a physician and called to help get a script filled for a patient. The pharmacist was rude, discourteous, actually started yelling over the phone and promptly hung up. She needs to be fired!!!!! Get it together CVS! This many 1 start reviews isn't a coincidence. Maybe you need to remind your pharmacists that they are supposed to be helping people and being compassionate. I'm still stunned at the lack of professionalism!!! read more

While staying in Florida for 2 winter months, I needed to use a pharmacy and this one was the closest. In general, the cashiers and staff are very pleasant and helpful, but the pharmacists on duty have no customer relations experience at all. They are not friendly, not courteous, or helpful and seem to have bad attitudes, and they don't appear to enjoy they're jobs. In fact they are almost rude at times. CVS should train their employees the proper way to handle the customers who are actually paying they're wages, and I have noticed it with other CVS Pharmacies as well. A little smile and friendly acknowledgement goes a long way with me. I will be using Walgreens from now on. They seem better trained. read more

I am new to the area and had some prescriptions transferred to this CVS from another CVS pharmacy. What an awful experience I had at the pharmacy counter. Sue, the cashier, has a terrible attitude, personality, demeanor, and is out right nasty. Pharmacy personnel should be helpful and courteous as the customer may not know all they need to know about the prescription. I will definitely be changing pharmacies. CVS is not a bad pharmacy, I actually liked my other CVS pharmacy, however this one is needs some customer service training. read more