This is a long review, so if you don't get past this, just know that the one female staff member is the most arrogant person I've dealt with in many years. The other female employee is cordial and does her job well. The one pharmacist is normally running around like a chicken with it's head chopped off, but at least he is trying his best to take care of people in a timely matter. The woman who waited on me was taking over 5 minutes for me to get my covid test kits, so since she already had my two prescriptions ready, I kindly told her that she could skip the covid tests and I'll just take my prescriptions. She said it's ready and it will be just a moment. Then another customer walked up and the employee STOPPED on my covid tests, bypassed me and waited on the other customer. So I stated something like "because I asked you to skip the test kits, you are making me wait longer?" To which she replied "now you are going to wait even longer". I said "you had my two prescriptions ready here in front of me and you are now making me wait. She replied "Now you have to wait for the pharmacist, I'm not dealing with you." Yes I admit I was getting more rude sounding, but it started out with me being perfectly cordial. She just took the one thing I said the wrong way and the situation escalated. This same woman is simply ALWAYS in a bad mood. They are often understaffed and the wait is long but this took me about 40 minutes for my 2 prescriptions that were ready to go and they texted me to tell me so! And as for the wait, there was no one in front of me in line when I got there! Still, 40 minutes and I'm not exaggerating. She needs a major attitude adjustment or maybe a better fix would be to get a job somewhere else if she hates her job so much, somewhere in the back of a warehouse so she doesn't have to deal with the public. All in all, the store isn't the greatest with wait times, but neither is the Walgreens, and CVS is the one where my insurance is "preferred" read more

I've used Newport CVS for a few years, too long actually, and I'm about to switch pharmacies. I've been waiting 10+ minutes for someone to answer the phone, which is typical. Sometimes the call is never answered and I have no choice but to go to the store to ask questions or get info. Wait time at the drive-thru is usually too long, and often rude. Last year I recieved the wrong medication, and only realized it because it looked different, the bottle was labeled correctly, the pill were ??? I plan to switch to Walgreens, even though it will be complicated to have the prescriptions changed. read more

I arrived at CVS the minute they opened at 0900. The lady who opened the window was very abrupt in asking could she help me. I said I was dropping off a prescription and she said it'll be 45 minutes in a huff, and then said we're just opening up. REALLY!!! You don't get there early to prepare to open at 0900. I couldn't believe this. I work in healthcare. I think the next time we schedule something at a specific time, I'm going to push it up until I'm ready!! Ridiculous!!! Shame on you CVS!!! read more