Only use the pharmacy because my insurance plan has best prices @ CVS. (CVS owns Aetna) Beer, milk, pop, other convenience stores merchandise is very expensive. read more

The pharmacy is the absolute worst! Takes for ever to get a prescription filled and the people working are beyond rude! Last night they gave me misinformation. Today I came back and was informed the pham employee told me wrong and the pharmacist knew it was incorrect when he was working last night. Indian dude (pharmacist) told me I needed to come inside to discuss. I told him my 4 yo is throwing up in back seat of car. Continues to argue with me. Asked him his name and he refused to tell me his name. Told me if I didn't leave he'd call....I asked him who he was going to call. And he just kept saying he was going to call if I didn't leave. Then locked the window. Called the store manager and he was miraculously able to work it out and I'm not waiting for my prescriptions to be filled. WORST TRAINED PHARMACY EVER!!!! read more

Let me start by mentioning that me insurance requires me to use CVS or I would go to another company. I just called them to have them fill a prescription and after being on hold for 23 minutes someone finally answered the phone. He didn't understand English and was extremely hard to understand. My insurance requires me to fill a 90 day supply, and they never fail to only request and fill a 30 day supply from my doctor. When I tried to explain this to the Pharacist I could tell that he didn't have a clue what I was talking about. They have my counts and refills so screwed up. While I was talking to them they were requesting 90 day refills for prescriptions that I just picked up last week. It is very scary to think that a pharmacy is filling medications that could potentially kill someone and they don't have their crap together. Wake up corporate before they seriously hurt someone. read more

Terrible. Went to pick up medication that was delivered there, the staff told me they did not receive it (funny when they didn't even bother to look). Called the delivery place again, they called the CVS again, and twenty minutes later had to go back to CVS where they miraculously found the medication that was there this whole time. read more

Lately, this CVS Chartergate on Atlee Station Drive, Mechanicsville,VA has the worst service regarding prescription pick up. On January 5, 2024 my husband's doctor called in a prescription and when I went to pick it up, it was not ready! I was told "they are too busy and backed up". I asked when it would be ready, since the doctor wanted him to begin taking it first thing in the morning, I was told first thing on January 6, 2024. I asked when they open and was told 8:00am. I came at 9:20am and was told it was not ready and would be another 20 minutes! Same excuse given, backed up from last night!! So angry! read more

The automated phone system is atrocious and even worse is the customer service if you can get anyone to pick up the phone. 5 days I've been told my prescription will be available "tomorrow." read more

I stopped by to get my prescription filled and was told that yes it's in stock but that they were busy. I was asked to come back in one hour. I gave them two, but this time there was a different girl working. She seemed frustrated and asked if I could drive around building again. I did but they were busy so it took about 25 minutes, when I reached the window again (third time that day), the girl said I would have to come back the next day. I was accustomed to this at this particular location but I had to go out of town, so knowing that the store was going to be open another 5 hours that day I told the girl that I was going to have to have it that day. I left again but I gave the 3 more hours before returning. This time, my fourth trip, I decided that I would go inside, it was 7 pm, finally at 8:55, the young girl rings me up. This is my third visit like this-What's up? read more

I called to fill a prescription and wow were they rude. Condescending tone, short, and cold. I need these meds for a critical health condition and I really just don't need them treating me like that or making me feel worse than I do. read more

I switched from CVS to Kroger because there is always a wait for scrips, and many people waiting. I had to fill a scrip I had filled there previously - it had expired and i told the pharmacy staff I was going out of town that day, should I call my doctor? They said yes, and I contacted the doctor who in turn called the pharmacy four hours prior to my flight. Was my scrip ready? No. read more

They always have great items in stock and a polite staff that will help you find anything. The pharmacy staff is fast, efficient, and very helpful. read more

I have been going to the pharmacy for many years. They have a wonderful and knowledgeable staff. I have always had my prescriptions filled promptly. read more