I don't come to this location often, but today they didn't seem super busy so I decided to stop in. There was one girl working the front, Brianna, she was the sweetest girl! I was having some issues with the self check out because I was trying to buy a Dr. Pepper Zero that was in the fridge next the the register but it was ringing up as a 6-pack, Brianna had no hesitation in helping me fix it and took care of it so fast! Very please with how polite and attentive she was to everyone that walked in as well read more

I hate not being able to talk to a pharmacist! You CAN NOT get past the automated service!! There needs to be a way to talk to pharmacist right then & not have to leave a msg! I'm STRONGLY considering moving all my prescriptions & future prescriptions will be sent elsewhere !!! This is ridiculous !!! read more

I've used this pharmacy for years. Not sure what's happening but I have to wait an hour for my prescriptions and, most distressingly, the new pharmacist just is not kind. The entire wait seems almost punitive, especially for pain medication I need. Impossibly bad service. read more

CVS is a necessary evil in my book - but not in the sense of 'oh no I'm sick' sort of way, but because I appreciate the nationally connected pharmacy (for traveling) but absolutely hate dealing with the employees. Apparently, easy refills across the country come at a deep sacrifice of customer appreciation. If you frequent this CVS for the pharmacy needs, you get a sense that all the pharmacy employees know that they have you by the short hairs and tend to treat you accordingly. As a whole, they have consistently been the least helpful/friendly store I have ever dealt with. At times it gets so bad, I think to myself 'what's worse: dealing with these people again, or not having insulin...hmmm... tough decision?' read more

I'm not usually one to do reviews but EVERY single time I go to this particular CVS the employees are SO RUDE. If your ever needing a reason to be pissed off just visit this CVS. Sadly this is the ONLY CVS in Lubbock or store in general that I have experienced the nastiest attitudes from. I have tried giving this place chance after chance to change my thoughts but the staff is terrible. Management is worst. 0/10 don't recommend. read more

Waited on hold for 20min and when I drove up there I was told. They were out of my medication and I was out of luck. Very unprofessional and don't understand how they keep there jobs read more

CVS. I like you, but not today and I won't be using this location for my pharmacy needs every again. I gave them close to 10 strikes to go through before I make this decision. I previously used this location for its close proximity to my house. The staff at the front counters are usually really great. The pharmacy staff has just burnt me one too many times. They aren't ever very happy or friendly. The people in line to get their prescriptions are usually the people I have a good time with here. So CVS has a texting system and they let me know when my prescription is ready. They usually act confused when I come in and let them know I am picking up something. This confuses me because it seems like the whole point of the texting is so I can just swoop by and pick up what I need. I am not a meanie though, I understand that computers are crazy and can't always be relied on. However, the employees treat me like I am a crazy person when I ask for a prescription that they don't have filled already. I feel like they are communicating that it is my fault, like I did something wrong. Yesterday is when the final straw on the camel's back broke. I went to the doctor at 2 pm. He prescribed me two prescriptions and I also had received a text saying my birth control was ready as well. I waited to go until I got confirmation at 4:45 pm telling me they were all ready. It was suppose to take only an hour, but that didn't bother me, I had errands anyways. I waited in line, finally got up to the counter. The lady said okay let me go get that prescription. I said, "Oh, I actually think that I should have 3 ready for me". I went on to explain what they were. She disappeared and came back with, "Oh, well you only have 1". I explained the text confirmations and that it was prescribed hours ago by my physician. She seemed like she wanted me to just take my one product and leave. I asked if I needed to call my physician. Out of nowhere a girl that hadn't been involved the whole time said, "Oh, yeah, we didn't fill that prescription because the wording was awkward." It put me in a weird position. Like I had to ask them multiple times for something they should have for me. I felt like they just didn't care about helping me out. They finally figured it all out and told me it would be another 15 minutes and then they would call me up. They forgot to call me over the loud-speaker so I went to ask. They said they had forgotten and they were sorry. I went to pay and she only presented me with 2 of my 3 prescriptions. I asked where the 3rd was and she responded, "oh, did you want me to fill that one too". I politely said no thank you and left. All in all I was there for over an hour with poor service, a lot of confusion, and still ended up with only 2 of my 3 prescriptions. I really am sad it came to this and hate to not love places, but sadly it happens. read more

This CVS is extremely unprofessional, disorganized and rude. We (my husband and I) had our 2nd covid shot scheduled for a month. When we received our first shot I asked about the scheduled follow-up because it was on Easter. I was assured it was correct. When we arrived we were told it was a last minute decision that the pharmacy wouldn't open until noon. Our appointment was at 11 am. We were told to return at noon. We left and came back at noon. We find a crowd of people waiting in the front of the store near the check-in table. They had just been told that the shots would not be started for another 30 minutes. Shortly after we arrived another employee came and told it would be 12:45 before anyone would be there to administer the vaccine. We were told by the employee that we needed to go wait in our cars. When some of us pushed back she seemed to be blaming us for the problem and told us "I can't have you hanging around in the front of the store". None of us wanted to leave and take a chance on surrendering our entire Easter waiting on this disorganized store to get their stuff together. When people pressed her on what had happened she was defensive and rude and just turned around and walked away while people were still talking to her. We eventually formed a line (suggested by a fellow customer - not a CVS employee). Another fellow customer brought a chair for an elderly woman to sit in. Meanwhile the store staff ignored the mass of people waiting. The store employees blamed corporate CVS several time. I assume that if corporate CVS knows who's got an appointment the store itself must know too. I had received multiple emails reminding me of my scheduled appointment for the week leading up to it. At no time was I notified of the change in schedule. It was a terrible experience and the store and district managers should be ashamed of the way this was handled. read more

Hands down the worst pharmacy I've ever been to, called about my Rx they said they didn't have it, I called back 5min later and spoke to someone else and all of a sudden they had the Rx available. These lazy stupid employees are the most pathetic excuses for what was once an honorable profession read more

I wish I could rate this dump a negative number. Place is filthy and I felt like I should be armed just to shop after 10pm. Pharmacy is completely incompetent. There where people waiting in the drive through and inside while the pharmacist was chatting it up with a friend on the phone. I will never go here again. read more

Let me start off by saying that I'm not a CVS person. In general they tend to have terrible customer service, long lines and a bad selection. I'm a Walgreens person , all the way. This place was no exception to that stereotype. However , I have it 3 stars because it was very clean and the shelves were organized. Overall appearance was impressive. Staff wasn't very friendly though. Just a typical CVS. read more

I like 24 hour pharmacies - yes, I am a millennial. Typically, I'm a Walgreens person - however in Lubbock, I like CVS. I have double insurance, and CVS worked with me to get everything figured out. Where the Walgreens here told me to call my insurance company, CVS did it for me. Nice. Also, I don't like to come back for my prescriptions. I like to drop them off and not have to worry about coming back. This CVS has never made me wait more than 25 minutes in store - even at 5:30 when everyone is picking up their prescriptions in the heart of cold season. I really, really like that. Also, the pharmacists here are consistently nicer to me than those at the 24/7 Walgreens. I can't give them 4 stars, because I don't think that they are the best thing since sliced bread or anything. However, I would give them a strong 3 stars +1/2 read more

I was in line for the drive thru. The car in front of me got up to the window and stayed. There is a big sign stating that cvs could not fill prescriptions while we wait due to other customers waiting. I finally pulled out of line and went to take the prescription inside. Four people were workimg very busily. But not one of them could take my prescription. I finally left . when I did I saw the same car that was in front of me at the drive thru was still there.. read more

I actually have not had many problems with them at all... I know people seem to like to badmouth them but the people I get at the pharmacy in person have bent over backwards to help me get the medication I need and make sure that I get my refills on time... it certainly helps me keep up with my meds and they have been super nice. I have to rate them on a positive note... plus I have to realize they are SUPER BUSY most of the time I get there... and with over 250,000 people in this town and only 2 all night pharmacies... and they serve more than just Lubbock... so the stress level has got to be horrendous... all I can do is thank them for all their help. read more