I have been an avid consumer at CVS for over 10 years. The customer service has always been superb, and its much quicker to run into CVS to get the things few things I need rather than waiting in long lines at the grocery stores. Unfortunately, today 11/10/19 was by far the worst experience I have ever had while shopping at CVS.
I visited the CVS located at 1569 11th street Huntsville, TX 77340 to pick up a few items that I needed. I was ready to check out when I walked to the front store registers and noticed there was no cashier. I rang the bell twice because the first time sounded a little weak and I was unsure if the employees would hear it. As the CVS employee walked to the counter, she expressed in an extremely rude tone she heard the first ring and I did not have to ring it twice. I told her I wasn't sure if the first ring was loud enough, so I rang it again. I apologized to her for ringing it twice because it was not my intent to rush the employee but rather ensure that someone could hear it. The employee stated again in a rude and condescending tone that she wasn't deaf, and they could hear the ring throughout the store. She continued being rude and making disparaging comments. I asked her for another employee to check me out since she was being rude. The employee then stated she doesn't have to check me out because she can refuse service. She then took my items and placed them under the counter and refused services to me. I asked her for her name and refused to give me her name.
I proceeded to walk to the pharmacy to ask for the name of the store manager and if they could call the manager to the front store. Connie (shift supervisor) walked to the front counter and I explained everything to her what happened, and I asked for the employee's name. As I'm speaking with Connie, Madison (the employee that refused services to me) walked up to me and told me in another rude and aggravated tone that I needed to learn to read because the sign says ring once. She continued to demean and disrespect me in the presence of her supervisor. Connie said nothing to her in reference to her tone or behavior. I asked Madison to leave because she was no longer needed due to the manager on duty helping me at that time. Madison then told me that I shopped at CVS and use coupons because I cannot afford to pay for the items. Again, Connie said nothing to Madison and let her carry on with her demeaning tone. I then told Connie this is the exact attitude and behavior Madison displayed to me from the beginning of our encounters. I was in total shock that I was disrespected and demeaned by an employee at CVS let alone any other store that I have shopped at.
There's no reason for Madison's lack of professionalism that was displayed today. According to your values, caring and accountability which are stated on your company's website were not displayed during this encounter. I was not treated with respect nor compassion. Neither did the manager on duty take accountability for her employee's actions. I appreciate your prompt response in this important matter at hand. read more
