less than 1 star I have transferred my Rx from CVS because they are so incompetinent, today my new pharmacy called to tell me that CVS hung up on him twice when they finally answered, would not answer the phone and he was calling on the MD line. I called CVS Corp and filed a complaint. This store needs to be shut down!! L Ring read more

The service at this Pharmacy used to be pretty good. during the past couple of months, it has gone down hill. I called into the pharmacy to speak to someone regarding a prescription, and was placed on hold. I was on hold for over an hour. While on hold, I went to the post office, the bank, took care of a couple other errands, and was still on hold. I got so frustrated that I eventually hung up the phone. I'm not sure what's going on at that location. Are they understaffed, if so, then hire more people. Are the staff incompetent, if so, then train them. I would love to turn the table and treat everyone in the pharmacy, when they go to the mechanic for auto service or to a medical office to see their physician, the same way they treat customers. Let them sit there and wait for an hour or two before being seen. SHAME ON YOU CVS!!!!!!!! You're better than that! read more

My one and only experience with this CVS was with their pharmacy. I've been to many CVS' over the years and have always had pretty good experiences. The pharmacy at this location was horrible. I had a prescription electronically sent from the hospital to this location as it was convenient. After a few hours I called to find out when it would be available. After going through the prompts to speak with someone in the pharmacy it took a full 10 min for someone to pick up. I gave them the information and they told me they did not have the prescription. Thinking there may have been a mix-up I called and confirmed this with the hospital. I tried to call and speak with someone again but after 8 min on hold I hung up and thought I would call back. A little while later I did and sat on hold listening to music for. 12 min before finally giving up. I asked the hospital to send the prescription to Rite-Aid instead. I don't know how few people they have working at CVS but there is no excuse to not at least answer the phone and let the person know they will be with you in a few minutes. To just completely ignore a customer is unacceptable. Maybe they feel they don't need to provide good customer service. Maybe they think people don't have options but that is certainly not the case. I will never go to this location nor will I recommend it to anyone. If anyone from CVS sees this post note this took place on 4/1/9 around 2-3pm...whoever was working the pharmacy at that time. read more

My experience at the CVS located at 109 Dabney Drive in Henderson North Carolina has been negative for years. Now they have finally gone to far. My friend had a life threatening accident. He was taken out of his home on a stretcher and he did not have shoes on. This is how things go when tragedy strikes. After he was treated and prescribed medication, he went to the CVS on Dabney for help getting his prescription filled. He did not have shoes on. He had the standard issue socks that are given when accident victims are released from the hospital. This injured man was told by the manager, Dora, that he was to remove himself from the premises or he would be removed. I am not kidding. A sick man went into a pharmacy to get medication and was told to leave because his emergency room socks were not good enough. There was no attempt at resolution. The name of the manager was Dora. I will go out of my way to avoid this store and pharmacy because of the awful way customers are treated. read more