As a pharmacist-- I would assume there is some code of ethics in order for customers dealing with succumbed medical conditions feel comfortable. The way I was spoken to at this establishment was upsetting. It saddens me to observe, first hand, the nastiness displayed in a medical environment as such. Do better. Find another field of work if compassion is not in your forte. read more

I have had nothing but a positive experience with this pharmacy location. The pharmacists are pleasant and helpful. I switched to this CVS because of the horrible and miserable people in Marshfield. If you use their APP you can message the pharmacy and you always receive a call back to help you with your meds. I was surprised by the bad reviews so I wanted to chime in. read more

Always out of everything. I've been trying to get my medicine for a week now and they've been out of stock. The system tells me it's ready, but then when I actually go to the place it's not... This is not good. They are supposed to be my pharmacy benefit managers, apparently they're just thieves read more

Pharmacy is awful. Do not listen to requests at all and uncaring. Store doesn't give good communication about delays or issues with prescriptions. Poor. read more

The pharmacy personnel are always very helpful (even when there is an error on CVS side). They seem to understand the customers frustration, and I have witnessed them remain calm in many frustrating situations, especially during COVID times. Thank you for all you do... read more

Asked two people for help today. Person 1 indicated "I don't know", and walked away. Person 2, the pharmacist, indicated whatever they had was on the floor, from 8' behind the counter. I rephrased my question to ask for very specific help to identify an item in an aisle, and was told it would be better to try another store. read more

Do not come here for UPS package drop offs. Middle aged woman at the counter refused to accept my package because it was "too heavy". The CVS.com website indicates it accepts UPS package drop offs under 44 lbs which mine was under so the woman refused to service me because it would have been an inconvenience to her to carry it to the back. Nasty woman. Hope she sleeps well at night! read more

Yesterday I went to the CVS pharmacy on Rockland street in Hanover Mass.for my first covid -19 shot. I hate needles period and arrived with some high anxiety. As I stood in line a young man (Matt Griffin ) came out to greet me and brought me into the seating area. Matt listened to my concerns and somehow calmed me down. Before I knew it, he gave me the shot and I was on my way over to the post waiting area. What I thought was going to be a bad experience turned out to be very rewarding one! I look forward to my return and hope Matt is working that day! read more

I experience the worst customer service every time I visit this cvs. After this visit it is clear I will drive out of my way to avoid this location. read more

Absolutely terrible customer service in the Pharmacy, not all, but one particular Pharmacist is particularly unpleasant and it's apparent her co-workers feel the same. Long waits, completely ignored and the two times I've been there to pick up an RX, they tried to charge me full price and said my insurance didn't cover it. I know this isn't correct, because I've had zero issues at two other CVS Pharmacies. My wife has also had the same problem twice and experienced the same terrible customer service. I know it's a stressful job and customers can be super difficult, but CVS Management needs to take a hard look at this store and make some changes. Not that it matters to CVS, but we're done, won't be going back.... read more

They need a lesson in good customer service. The employees seem to view customers as inconveniences. I was unceremoniously banged into by an employee who clearly doesn't value customers and barely has any manners...so sorry to be shopping! I won't return, one less customer to deal with. read more

The customer service in this store is absolutely terrible. There was a simple mixup with my photo order. The supervisor refused to assist me with the matter. The store supervisor is unprofessional, inconsiderate, and lacks customer service skills. read more

They must staff their pharmacy. Lines 8 to 10 people long at pickup every day. If you need to pay higher salary to attract quality help DO IT. God knows the margins on your products support it. read more

Great pharmacy. Helpful staff. Efficient and works just as well as any CVS should.

Horrible supervisor on Friday night 1/6/17.So rude and condescending. Customer service at it worst!

The pharmacy I usually do not have any issues with this location until tonight. Kristen Bertsch the pharmacist working this evening Wasn't able to fill a medication that I personally am at risk for losing my child if I do not take it regularly not only was I not informed during business hours they weren't able to fill it so I could call the appropriate places to have this problem solved, she was extremely rude. when asked for her last name she then refused and ignored me wouldn't even lift her head to look at me while I was calmly speaking. I then left and sent someone who could pay out of pocket to help me at least until tomorrow so I could resolve the problem she was then rude to them. Again refused to give her last name and then sent the police to my house saying she felt threatened. not once did we raise our voices or curse and she felt threatened. I then called to find out her last name and again she answered laughed and seemed shocked I wanted to complain about her like what a joke it was right? So she said check the back of your prescription bottle (the bottle she never gave me) luckily for me she's filled my scripts before all I have to do was google her name and there she was I will be filing a formal complaint against her and the manager of this location but her name needs to be out there since she doesn't like being professional and giving it when asked by a customer/patient whatever. read more

By far one of the worst pharmacies ever! No matter how you try they always screw up. Tried many times cause they're close to home but will definitely be going elsewhere in future. Today I called in advanced and asked if medicine would be ready in two hours and also if all was stocked as last two times they partial filled since they were low. So I show four hours later to give them time and when I get there they say "just finishing up order now will be ready in a couple minutes". 20 minutes later order ready, when I go to pay, I'm told they did a partial filled as they ran out! I got 10 out 120. All done. Stay away! read more