Earlier today, I dropped off a script to be filled at this CVS, and I just went back to pick it up. Since I have back problems, I opted for the drive-thru -- this is the first issue here. There are no signs, no markings, absolutely nothing to indicate that one must drive completely around the back of the entire shopping complex, down a trashy alley, then around to an unkempt window. If I hadn't lived here for so long I wouldn't even know it existed.
The woman who helped me looked like she just crawled out of bed. Her eyes were red, she kept rubbing her shoulder, and there weren't any greetings or pleasantries. She wasn't rude by any means, but not what you'd expect from someone in the service industry. I signed my credit card receipt and was handed the white stapled bag with my medication in it. As she was shutting the window, I realized she hadn't given me my credit card back, so I quickly said "Oh! Scuse me!" But she was gone. So I pushed the call button and waited, then honked and waited. I pushed the call button two more times... and waited. (For sure someone must walk by and see a car here...) Then I honked twice more and waited.... Then I yelled "Hello! I need my credit card back!" as I sat there with my wallet open in my lap. Waited some more. By this time I seriously considered calling them to say 'Kindly check your window.' Then I considered parking and going in, but then thought of how silly that would be because it would negate the entire need for my initial decision to drive through. As I'm thinking all of this, I'm still waiting. Finally a man comes to the window and I tell him that all I need is my credit card back. He goes and looks around and apparently asks the woman who helped me, at which time he advised me to look inside the bag. I said, "the bag with my medicine??" Sure enough, I pulled the stapled bag open and there it was. I felt slightly silly, but I also thought, Who Does That? Especially without saying anything at all to the customer. As far as I knew, the bag had remained sealed since initially being filled and throughout our transaction. I let this gentleman know that they should really tell people this right away, and he sort of put his hands up as if saying, 'Don't know what you want me to do about it'.
All in all, this wasn't a terrible experience, but if this is indicative of the way that the pharmacy is run and the personalities of the pharmacists, I'd opt to go elsewhere next time. read more