My mother-in-law and father-in-law used this pharmacy when taking care of my sister-in-law who had…read morea stroke in order to pick up some very specialized items. The staff here took great care in helping them pick the right items for their situation and took the extra step to be supportive of them during a very difficult time. You will not get this level of service at any of the major chain pharmacies. Our whole family is very grateful to Eagle Highland Pharmacy.

I am writing this review for them not as a local pharmacy, but as my online supplier of ostomy…read moreproducts through Medicare. There are a few large online businesses that provide this service, but when I checked I could not believe how much they were charging Medicare for them. Maybe with an add-on plan customers don't pay anything and don't care, but I don't qualify yet for an add-on so I pay up front and get reimbursed 80%. Besides, I am a taxpayer and I don't like the waste for their maximum profit. Anyway, Eagle Highland Pharmacy, known to me online as Ostomy Care Supply, was very helpful getting me set up, letting me know what they needed to process the claim and what that process was. I try not to cut it close, but the shipments do come fairly quickly so that wouldn't be a problem, and the claims have gone through fine. If I lived close, I would try them out as my local pharmacy.

Giving 3 stars because they were once exceptional. At this point, one star is more than they…read moredeserve. You simply can't rely on them. They called twice today (within 10 minutes of each other) with a different story each time. We have been trying unsuccessfully to get a script which the doctor says she sent 2 weeks ago. Walgreen's first said it wasn't received and has several times blamed her office. I trust her far more than Walgreens.

TL/DR The incompetence of this place is unreal. They blatantly lie and don't even try to give…read moredecent service. Don't use them for anything. First bad experience they didn't have enough of a medication to fill my whole order and gave me 10 pills with the assurance that I would get a call when the rest was available. Over a week later I called them and they told me that the script had been filled but then thrown out as it wasn't picked up. I reminded them that they said they would call me and the pharmacist told me they don't call customers. That exact moment another person working there was on a headset and said into it " hello Mr _______. This is Walgreens calling you to let you know your prescription is ready" Like...right in front of me while the other guy is saying they don't call people. Then...another script, i called numerous times and they said there was something about the insurance and they would look into it and call me back. 2 days later I again called THEM and they lied to me saying someone called and left a message saying the insurance required mail order and they can't/won't help me further. No calls and no messages no voicemails came to my phone from them so that wasn't true. So...I called my insurance. They said they don't require mail order and told me they would look into local preferred pharmacies they use and guess who they came up with first!? This very walgreens. When i told them that walgreens told me you told them they can't fill this script the agent said there is no way that is true as thier clients use that pharmacy often and there was nothing about mine that would make anyone tell them it had to be mail ordered. So they lied about calling and lied about why they wouldn't fill the script. So they lied numerous times to me, refuse to be helpful and have lost my business and anyone else I can tell about it. These are important mental health drugs that i need and have now gone 2 weeks without because of them givung me the runaround and lying. They shouldn't be allowed to be in business.

We walked out. Totally ignored and really poorly set up. Hard to find things. E waited for a few…read moreminutes to get up to the counter and the person begging the counter paid no attention to us and really seemed rude. Too bad

The pharmacy manager (Mike), if that's his real name, was extremely rude, and combative when I made…read morea couple of comments out of my frustration with CVS. I asked him his name because I wanted to make sure I had it when I report him to the State Board of Pharmacy and to CVS corporate. As a response he took the insulin away from me that was for my son, who had run out of supply today. He said he wasn't CVS and didn't have to give me the insulin and forced me to apologize. I will never patronize the CityWayCVS again and if I can help it, any CVS which is hard due to their monopoly on the market. Completely uncalled for and unprofessional.

After some research by my wife, she found this was the nearest location for us to receive our…read morebooster shot for Covid 19 and although the processes was a little confusing because we had three insurance companies for the pharm tech to sort through, She managed to keep the line moving. When it was time to get our shots, we were able to get our booster AND our Flu shot in a single injection which was very convenient. Like a lot of places these days, it seems they could use a bit more help around lunch hour when demand is high. Review #3979

Worst pharmacy ever. They never have a Pharmacist on duty. Prescriptions never get filled because…read moreno one is in the Pharmacy. It's a crap shoot when you go to pick a prescription as well. The pharmacy may be open or it maybe closed. Do yourself a favor. Move all your prescriptions over to Meijer on Dan Jones. Open 7 days a week with great service. Walgreens is a joke.

Absolutely the best customer service. I had two prescriptions to transfer and they handled it…read morewithin one hour. I didn't even ask for rush or same day service. It was so AWESOME!! I went and picked up said meds and I was told the cash price was cheaper than my insurance on one of them so it was ran at lower price WOW. BEST PHARMACY ever. And they have the coolest random items to buy. Butterscotch lifesavers--yep yummy

My first prescription, they called to make sure I understood pricing before they compounded it. I…read moreappreciated that, as it was expensive out of pocket. However, I didn't understand I was to pick up TWO items, so when I asked about it being topical, they said "no". My practitioner wasn't happy at my follow up appt 3 months later. When I went back again, I got both, but took a couple days to fill. I have gone in looking for specific items (homeopathic) and if it isn't in stock, they have referred me to other stores that may have it. I appreciate that level of service- and so, I do recommend them. They do have a good selection of medical supplies, and they are the closest compounding pharmacy. Worth it to stop in. We also found the perfect birthday card for Grandpa there!

This is the worst pharmacy ever. The management team does not know how to manage…read more This store continues to run out of drugs while CVS, across the street always has what they need. The drive through is closed 80% of the time because they don't have enough help. Again, the drive through across the street at CVS is always open. I guess CVS is a better managed business.

Clean store and I was able to find what I needed. The cashier was very cordial and helpful.read more

Great staff! Very friendly and helpful and knowledgeable. Best pharmacy around and much better than…read morethe bigger pharmacies.

Scott Harrod is the best! I will continue to come ONLY for him…read more They smile and are fast and friendly and super duper.