If you value your time like I do, this probably isn't the place for you. I arrived at 11:13am for…read moremy 11:15am appointment with Adriane. Signed in, was barely greeted by another lady barber who was putting curls into another barber's hair. 10 minutes go by, and Adriane is still working away on another customer. I asked the ladies who were curling if the lady who was still working on the other customer "was Adriane" (I knew she was, but just trying to start some dialogue regarding my late appointment). One of them, quite dismissively, answered "Yeah, do you have an appointment?" I told her that I do and that it was for 11:15am. This lady responded in a tone that I was interrupting the curling session by even asking "She's still busy, she'll be with you soon." No apologies for Adriane running late, calling the issue to Adriane's attention or anything. Adriane then rang her customer up, proceeded to the back of the store and then starting sweeping her area. No acknowledgment of me, the missed appointment or anything else (by any of these barbers, including Adriane). At 11:35a, I got up and walked over to Adriane, who was sweeping, and explained to her that it was 11:35a, I had an appointment at 11:15a, but that I was leaving because of the lateness of appointment, poor service, no acknowledgement of me or my time. Adriane did apologize, dropped her head (I got the feeling this is a recurring theme here) and said, "Well, I am ready for you now." Thanks, but no thanks. At this point, I decided to take my business elsewhere because for $60 haircut + gratuity, I expect not only a good haircut, but also prompt and friendly customer service.
When you are running late, which sometimes happens, be sure to kindly acknowledge your waiting customers. When you lack situational awareness, you send the message that you don't care or don't need my business (maybe both).
I won't be back to this location of The Grand Barber.