Ayden is super awesome not out to take your money like a1 garage!! He is One in a million and actually cares.. thank so much for fixing my old house. You can put lipstick on a pig :) read more

Service was quick and went very smoothly! Aidan was the technician who repaired my springs. Great job!

Do not recommend. New garage door installed with a dent. Once the panel with the dent was replaced the bracket was installed crooked and an extra hole was drilled into the garage door. When I brought this to their attention they stated it does not affect the functionality of the door so they will not fix it. In other words they are ok with sloppy work. So much for a NEW garage door. read more

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CSG is awesome!! I accidentally backed into my garage door of our new house while reversing into the garage, and dented it. Found CSG's label the back of the garage door and called the emergency line. Pedro was so kind and gladly came to assess the damage. Aiden also accompanied Pedro. The guys were awesome! Thankfully, the damage wasn't "too bad". They fixed the damages in no time. They also answered my question about smart garage doors, and pointed out that our garage doors were indeed "smart" and all I had to do was download the app. Aiden helped with getting it set up. FANTASTIC service!! Thank you guys!!! read more

CSG arrived very quickly and completed the repair super fast! They also responded to my requests during off hours which was very helpful! Very knowledgeable and masterful repairs. If you are looking for experts for Wayne Dalton garage doors and all its repairs - highly recommend Custom Specialties Group. read more

My appointment was between 8-1pm, close to 1pm i called and spoke with Crystal and she said they were running behind. I said ok i just wanted to make sure i was still on the schedule. 2:20pm i called and asked if someone was still coming. She said yes i told you that it was after 2:30pm and i said oh i didn't hear that. I said because you know we waited all day and we didn't get a call, she claimed that she told me raising her voice at me!!!. But I said after I called. I understand that you are running behind, but for her to raise her voice to a customer when you are already running behind. i'm not getting a free service, i'm actually paying for the service. Bad customer service, i wish i knew that's how she treated people. But i thought they were a good company because before i made this appointment a guy actually i spoke to was so nice and helpful. However Crystal she said with a C was very rude!!!!! Bad Customer Service Crystal, if you are already aware that you're running late, i suggest not raising your voice to your customers. we are paying for the service and a little bit of communication would have been helpful!~ read more

Ayden came out to make adjustments on our garage door in Sun City Mesquite. He answered all my questions and solved the problem we had with the door. Ayden has a calm and professional demeanor. Highly recommend CSG. read more

I had issues with my garage door opener, so I reached out to CSG to check the problem. Pedro from CSG came to check the problem and he pointed out the current problems after looking at the garage door opener and garage door in a couple of minutes. He was really knowledgeable and very patient answering to all my questions. He also showed me how to do maintenance which I really appreciated. Thank you Pedro for your professional service. read more

I can't say enough about Pedro & Tyler!! They were professional, patient and knowledgeable.

We wanted to insulate our garage door more to help prevent debris and critters from entering our garage as much as possible. Brandon was our point of contact and Pedro was our service tech. Both were really great to work with. They both were easy to communicate with, prompt on working on the garage and just over all nice guys. They answered all my questions and very helpful till end of project. I wish I could have taken before and after pictures but they were that quick, not a bad thing! Just an after thought. Great work guys and thank you!! read more

garage tech did a great job for adjustments/ fixes... the tech went above and beyond! thank you

Performed the work at the quoted price. Professional and courteous. Quality work. Thank you for timely response and timely job performance.

I would highly recommend this company, I have had a couple issues with my garage door in the past year and a half and have had the absolute pleasure of getting Pedro as my garage door repair man (sorry if I have the wrong term) he is always very friendly and knowledgeable about everything and answers any and all questions and concerns I have. Recently I could not get my garage door to open, Pedro went out of his way to call me and walk me through how to reset my garage door and getting it working again with no charge to me. The company is also very affordable when I first called and they came out to service my garage door not closing. Crystal is also very friendly and helpful when I called, all I can say is I 10/10 would recommend them and to keep up the good work as I have nothing bad to say about this company or their employees! Thank you very everything, you are all amazing! read more

Pedro was able to help me with my garage door issue. It was on the weekend and Pedro is such a lifesaver! He face timed with me and patiently worked with me to troubleshoot the problem. He is very knowledgable about the product and potential problems. Will definitely find him again if there is an emergency again! read more

We just moved into our new KB Home last year and noticed the weather stripping was lifting on our garage. Our KB Home Warranty Specialist sent out CSG for repairs. Our technician was Pedro. He was very knowledgeable, friendly, and meticulous when replacing the weather stripping. I'm very happy with the quality of his work. Pedro even gave us a quote for J-Struts to add support for our garage, since we live in the edge-of-civilization area of Henderson and the wind is crazy at times. I will definitely be calling CSG soon for the J-Struts, and any future maintenance needs, or repairs. read more

Custom Specialties Group - Weather stripping replacement. - Garage Door Services Near Me - Las Vegas, Nevada

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from the time of arrival to finish ; exceptional work and very neat; would highly recommend

The young gentleman told me his name but I did forget it, sorry. He did a great job in adjusting our garage as it was creeking like crazy. Went to work on adjusting the panels, right away, and our garage now goes up & down so quietly! He did an excellent Job. He was kind & courteous and didn't leave until it was perfect! Thank you read more

Great Service! We had to get warranty work done on our garage door opener and Pedro with CSG did an awesome job! He reinforced the opener brackets, made sure we had all the connection services in place before he left, and answered all our questions. I would highly recommend them. read more

This company AKA Custom Hearth and Door assisted with my garage door repair. Primarily service techs Aidan and Dave addressed the issue and coordinated with the manufacturer and resolved the issue. Without their diligence this could have gone sideways. read more

My brand new home was recently completed and I reached out to CSG to discuss insulating the garage door. "M" is the tech who came out and explained the door was already insulated and offered to install a seal to help keep more air out. I loved this idea because I didn't even know it was an option! He also suggested better rollers for sound, which I happily agreed to. I was able to choose a gray color that complimented the tones I already had with the epoxy floor. It really looked seamless and he did an outstanding job! Since the install, even on the super windy days, when it is literally howling outside, my garage is quiet and is considerably less dusty. What a great value for the investment! read more

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The team at Custom Specialties Group always goes above and beyond for me and my clients! I recommend them for all your needs!

Excellent service provided. The technician was very helpful and explained the process. Highly recommended.

Pedro was very responsive to our garage door issue. He also spent extra time to help us set up the garage door opener in our new car. Great service and very friendly! read more

These people are complete scam artists. They installed my garage door sensors out of alignment which caused the garage door not to close whenever the sun was out but to work otherwise. I called them and scheduled a FREE evaluation of the issue. The tech kicked the sensor back into place. Literally two seconds and no work. I did not agree to any service. Two days later I get billed $130. I'd call someone else just on general principle. read more

We were having issues with our garbage door not closing, the button had to be pressed multiple times. I googled a few things but I could not find the solution. I finally called the company on the door opener, the lady was nice, I told her the home was only 3 years old and we were having a issue. Unfortunately it was still out of warranty. So she stated that we can send a tech out and they could diagnose it for free, if you would like to proceed with the repairs it would be $118 plus parts, which was fine. The tech comes out and looks at the garage and immediately states that it needs to be lubricated. He then proceeds to lubricate the henges. Get this, then he charged us the $118.. are you serious. I have WD40 in my garbage!! I'm requesting a full refund. read more

I had a service appointment with CSG, through my builder warranty, to adjust my garage door. The door was coming down a little hard. I knew it could be better. The technician named Joe adjusted the door perfectly, and efficiently. Now, it's a nice soft landing when the garage door closes. Happy about the end result!! He even called to let me know he was running ahead of schedule, and would be arriving at the house soon. Thanks again Joe!! read more

Great company to work with. I recommend them to everyone. Very efficient and on time. Fantastic installation and service. No reason to go anywhere else read more

It's a pleasure to work with the team at Custom Specialties Group. Professional, on time, responsive, reliable product, and great customer service. Thanks Harold and team! read more

Absolute pleasure working with CSG! They are knowledgeable with the products they offer, thorough during installation, and available following the installation for an questions you may have. They also offer a fantastic maintenance program, and have an incredibly quick and responsive service department. read more

Custom Specialties Group is the best garage door and fireplace company in town. They were able to help me find fireplaces and garage doors that were within my budget, fit my home design, and had a flawless installation process. They were so helpful along the way and their technicians were quick and helped explain everything they did thoroughly. When I move in the future, I will not hesitate to reach out to them for any home projects they can assist with. Thanks CSG! read more

The worst customer service I've ever experienced. I'm not even that picky, just treat me like a paying customer trying to give you some business. I've been trying for a week to get an estimate to work on our garage door that is under warranty with these guys because they installed it and I have not gotten an estimate yet. I've sent them (14) emails and called and left messages numerous times. Now I have gone to another door company which will void my warranty but at this point I don't care. These people are worthless. I would give zero stars if I could. read more

Arrived about 30 min before close of business and was told all the people who know about garage doors had left 20 min before I got there. Thats 50 min early! This place should update their hours of operation if their workers are just gonna head home early. Waste of time. read more

I don't like to post negative reviews but my experience with this company was so shocking the story needs to be told to protect others from contacting this company. I called Custom Specialties Group when our garage door stopped working. I called this company because Pulte used this company to install the garage door. When the tech arrived he took opener down and told my wife the top gear was melted and would be $450 to fix. When I went outside to speak to him he said it would be $750 with the installation. I asked him if we could simply replace the parts and he said not to bother because it would cost more than the opener. When I told him I may just go buy one myself he said he could install it for me for $200!!! So now it's clear the guy was trying to scam me and he wasn't even smart enough to think about me doing the math and realizing the price today was $350 to install but tomorrow it's $200. Wild. I wanted to give the owner of the company a chance to remedy the situation and let him know about the rogue tech. When I called and recounted my story they called me back a few minutes later and denied ever saying the device was melted. You will see in the picture posted below it is in fact NOT melted. In addition they told me it would now be $825 to replace the garage door opener. How did the price go up another $75 dollars the next day? It was clear the technician was caught in a lie and now the owner was price gouging. I decided to call the manufacturer Chamberlin and was told the parts had a 5 year warranty. Chamberlin sent me the parts for FREE and I easily installed the replacement motor. I put the garage door opener back up and it's working perfectly. This company has zero ethics, zero integrity and deserves to lose their contract with Pulte. read more

Custom Specialties Group - Garage Door Services Near Me - Las Vegas, Nevada

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Great job! I had to call them out to repair my fireplace. They did a great job! Prices are competitive. I would recommend them

thank you csg! great service here, thank you brenda for excellent service and explaining the garage door service available from csg. brenda is very knowledgeable and does a great job explaining services and treats customers very well. steve summerlin read more

Absolute worst experience of my new home warranty experience. This company is awful. I have had a total of 6 scheduled appointments and every single one the rep showed up without parts that were special ordered for the problem. They constantly scheduled appointments wrong or the rep would show up outside of the window promised. I paid extra for them to seal my garage. The garage is not sealed at either corner, on the top or the bottom. It is an absolute joke and the biggest waste of money. The rep also left HUGE shards of sharp metal in my garage, in my landscaping and in my driveway. So dangerous! I called to inform them that the garage was not sealed properly and never heard back. I called again a week later and they are refusing to come out again or to refund me. I have now gotten the builder involved. Brandon and Crystal have been my main points of contact and have not been fair, reasonable or helpful in resolving ALL of the issues I have had with their services for the past 10 months. They both turn the issues on the homeowner and the builder when they are the only issue. read more

Their service was GREAT!! Chase was on time, prompt and very helpful when it came to showing us how to access and restart our fireplace. Great company all around!! read more

They don't even deserve one star. Worst company I've ever done business with. I don't know how they are still in business. They have had the guts to my fireplace for 3 months, can't ever get a call back. They finally come out for the second time, first appt the guy didn't even know they had my parts. The 2nd tech brings the parts, reads instructions the whole time he is installing it and then it's still not working. How are they in business? This company is a joke. read more

Custom Specialties Group was the supplier of our Lopi wood-burning stove. Lopi, in my opinion, is the best in it's class; a wonderful product. It was delivered in a timely manner (even in the midst of supply chains breaking down). But a great product is only as good as the people who stand behind it. We were not happy that our builder had ordered too much stovepipe. Ben (the manager at CSG) personally took my call and happily--and without pause, reimbursed us for the extra pieces. This tells me a lot about the integrity of this business and that I can trust them to be there if need be. Thank you Ben! read more

Bought a new construction home from Pulte in 2019, Custom Specialties Group was the subcontractor that did the garage door. Well after 3 years my garage door blew apart between 2 of the panels because 2 of the hinges had never been screwed down. I called Pulte who would not take any responsibility and they recommended I call custom speciality group who also would not assume any responsibility saying it was out of warranty. Instead they charged me to repair the piss poor work they did. As a business owner I understand mistakes by employees are going to happen, to some degree this is out of their control, the problem is they had every chance to make it right but instead chose to charge me to do the repair. I will be sure to never recommend this company. Also will never buy a Pulte home again read more