Words cannot describe the outstanding customer service I received while shopping for and purchasing…read moreauto insurance with State Farm. From the very first phone call to my approved policy, Demetrike hands down provided the best customer service I have experienced thus far. Friendly, professional, informative, patient, welcoming, courteous... the list goes on... His customer service is beyond 5 stars... My visit to the office was nothing different. The whole staff at Kandiss Ecton State Farm (including Ms. Kandiss herself) really made me feel at ease. These people are the Real Deal! No catch, no scheme, no gimmicks. The staff here is truly invested in not only getting to know you but finding something that works for you and it shows. The warm and friendly atmosphere they provide is phenomenal. I am very happy to be a part of the State Farm family

Horrible customer service. Raquel Koger lacks the ability to explain things clearly and then has…read morethe audacity to get mad at you when she can't explain something she's supposed to be a professional at. Raquel made up our existing premiums out of thin air and over doubled what our cost actually is and then tried to pressure us into staying with them saying she could work a better deal. Mind you we are still with state farm just not her office. How can you make up numbers and use manipulation and scare tactics to try and have someone stay on with you. Reporting her to the state for fraud as well. This is NOT how you do sales nor is it how you treat another human being.

I came to Jim's office from AAA and I couldn't be happier. The staff is SO friendly and helpful…read more My needs are typically handled in a very short period of time (like minutes and not hours). Amber, in particular, is a gem to work with. I'm a happy camper!!!

Closes the business at 4:00 pm false advertising since they will not take clients at 4:35. When I…read morepreviously called and was not informed/advice when calling over the phone. Ryan female was disrespectful and I was knocking on the door outside for 10 minutes. Go to Wally Doran down the road.

excellent agent, helpful, plain english explanations. Audrey was responsive, well informed and did…read morenot try to upsell me or offer products I don't need.

Christine is excellent to work with very knowledgeable and pleasant we have been working with her…read morefor a couple years now

A very nice State farm agent!!... Highly recommended!! They…read morerespond immediately.. They explain things to you.. And give you good rates..

Chris was incredibly helpful in helping me navigate an incredibly confusing and somewhat daunting…read moreindustry. I moved to Michigan from Canada a few years ago and this is my first time having to get insurance in my name. It's expensive. I was getting quotes online of over $700/month (gross). Chris was able to help me out and cut hundreds of dollars off of my monthly cost due to his expertise. It made the process so much less stressful and I don't need to worry about driving around with terrible coverage. I cannot recommend Chris Fraley more! He's great at what he does and very personable. THANKS CHRIS!

Very responsive. Dealt with Karen and she was able to meet our needs. She also helped my daughter.read more

Below is a copy and paste from an email exchange i had with this company. They dont care about you!…read more I am sorry we are not meeting your service needs. I would suggest you look for another insurance agent to better match your requirements. We can help | Buy Michigan Health Insurance | bcbsm.com Matthew Wolf, MBA, CPRIA, AAI, LIC Partner at Wolf-Chandler Agency, LLC Address 30903 Northwestern Hwy. Suite 120 Farmington Hills MI 48334 Phone 248-952-9500 Email matt@wolfchandlercom Website wwwwolfchandler.om IMPORTANT: The contents of this email and any attachments are confidential. They are intended for the named recipient(s) only. If you have received this email by mistake, please notify the sender immediately and do not disclose the contents to anyone or make copies thereof. Coverage cannot be bound, changed or modified via email, phone or text unless confirmation has been given. From: Tank, George GeorgeTank@e Sent: Tuesday, November 2, 2021 10:56 AM To: Matthew Wolf matt@wolfchandlercom; Joy E. Grunwald joy@wolfchandlercom Subject: RE: Insurance Cards Matt, Really! This is very upsetting and with us getting ready to upgrade our insurance to the silver plan. We want to make sure we are working with a company that their focus is on detail and customer relationship. Need to schedule a meeting? Check my availability here. Best regards George Tank

I have been with this agency since moving to the area 12 years ago, when they were first on the…read morecorner of Ashley and Miller. The office staff (Erin, Jessie and Ben are who I usually talk to) are great. They make things easy to understand and they never act like I am bothering them, though it may be the third time in a week I call with what I think is a stupid question. If you like State Farm, I would highly recommend this agent.

The office is very responsive. I was able to call and get a new car added to my plan (+…read moredocumentation sent to me) inside of 15 minutes.

Hello I have been a customer for many years and every one of…read morethe employees I've come in contact with have always been so helpful and accommodating every single time I have called and needed their assistance, lately I have been working with Brandi and she has been awesome and very professional and very efficient. Just recently I called to add a vehicle on my policy and was in need of a proof of insurance the same day and it was late in the day and once again Brandi came through and was able to get me the information, I needed to register the car and keep my appointment with SOS. I would highly recommend Clay Nissan for Insurance. I have even moved from the Westland area and still have State Farm.

This is a great agency and what would expect in terms of State Farm quality and professionalism…read more Always available to answer questions.

I'm not someone who typically writes negative reviews, but my recent experience has been so…read morefrustrating that I feel obligated to share it for others considering insurance options. I've had both auto and condo insurance with State Farm for about a year. While my auto policy remained stable, my condo insurance suddenly increased from $650 to $950 -- roughly a 33% jump. I reached out to my agent, John Avery, well over a month in advance to understand the increase. Despite multiple emails and follow-ups over several weeks, I received no response. Even after contacting State Farm directly twice and being told they would follow up, nothing happened. Eventually, just one day before the policy renewal, I received a call from the agent's office attributing the increase to "inflation," with no real explanation or willingness to review alternatives. The response felt dismissive, as if they were perfectly fine losing a customer. Unfortunately, things only got worse when I had to file claims. After a snowstorm caused suspension damage, followed by a pothole incident that resulted in a flat tire, I filed two claims. What followed was an incredibly disorganized and time-consuming process: I was sent to multiple repair shops that either couldn't help or redirected me elsewhere I was told different and often conflicting instructions by different representatives each time I called Scheduling an appraiser was extremely difficult -- appointments kept changing depending on who I spoke to I spent hours coordinating between auto shops and State Farm, including sitting at a shop for over 4 hours, only to find out the shop had never received the required communication from State Farm After all this, I was told the appraiser had "missed" the inspection and that I would need to restart the entire process, leave my car again, and reschedule everything This level of inefficiency is incredibly frustrating. Filing a claim is already stressful -- this experience made it unnecessarily worse. Communication was poor, coordination was lacking, and the burden of managing the process was entirely pushed onto me as the customer. To add to the inconvenience, even something as simple as rescheduling an inspection cannot be done online -- you have to call every single time. I understand insurance claims can be complex, but this experience felt disorganized, unresponsive, and dismissive of the customer's time. Honestly, I expected much better from a company like State Farm.