They are so friendly and knowledgeable at both locations that I have visited. However, Josephine, from the Las Vegas Blvd. Store is the dankest of the dank! She has not only become my very favorite budtender, but has become one of my favorite humans. She is like family, from your very first interaction with her. She is an encyclopedia of knowledge. YES! I'm an old GEN-Xer for knowing what an encyclopedia is! read more

I have been a loyal customer of this dispensary for years, from the original Reef location in the same parking lot, to the larger location, and now Curaleaf. Unfortunately, after today's experience, this will be my final visit. Today, I placed a drive-through order for two cartridges priced at $30 each. After leaving the drive-through, I realized I had been overcharged by approximately $40. I immediately returned to the store to address the issue. The first employee informed me they could not assist me through the drive-through and that I would need to come inside. I explained that I had my dog with me and was unable to do so, at which point a manager, Maria, came to the window. From the moment she approached, Maria had an unnecessarily rude and dismissive attitude. I calmly explained the situation and provided my receipt. Before making any effort to investigate the issue, she immediately stated that no refund could be issued because I paid with a debit card. Her explanation was that issuing a refund would "throw the drawers off," which she stated verbatim. As a customer, this is unacceptable. You do not know anyone's financial situation, and many of us budget carefully for purchases like this. Being overcharged is frustrating enough, but being treated with indifference and denied any meaningful assistance makes the situation significantly worse. This experience demonstrated a complete lack of customer care and professionalism. Curaleaf needs to do better. read more

Horrible. Every time I am forced to go there I have some type of problem. This time I didn't act happy enough. SMFH Cheyenne and MLK smfh.. I think they think they are big time drug dealers or some ish. I'm dead and done with Curaleaf. read more

They run some great specials. Seem to usually be well stocked. Everyone is polite and helpful. 40% off for seniors before 11 on Mondays. Could use more parking. read more

Curaleaf - Lotsa pot. - Cannabis Clinics Near Me - North Las Vegas, Nevada

I've been coming here since it was Reef, and the service has gone downhill ever since it became Curaleaf. The wait times are horrible and completely unacceptable. It often feels like there's only one person working, and the line barely moves. What makes no sense is that pickup and drive-thru orders take longer than walk-in orders. The whole point of ordering ahead is to save time, but instead you're stuck waiting 10-15 minutes or more per customer. Management seriously needs to improve staffing and efficiency because this has become the worst customer service experience. I miss the Reef days. As many times as I came here, there's no employee who actually ever stayed for this company. Always new faces. And they have to split tips when ONE person gave me service, unfair to the person who actually earned it. Even the vibe in here is not the same. When it was reef, it was a whole vibe inside. It was poppin! Now it's like nobody wants to be there. read more

Curaleaf - The long line I've been waiting in for 60 minutes with 7 pick up orders. - Cannabis Clinics Near Me - North Las Vegas, Nevada

HIRE MORE CASHIERS. You forced everyone to do "online orders" just for the express line to be 15+ customers deep and only have 1-2 cashiers working at a time. Ridiculous. Used to be I'm in and out in 5 minutes now I gotta stand in line for 30 minutes... million dollar industry by the way Not to mention 2-3 employees standing by the check in desk not even working?!?! Get it together. read more

They always close early, whats the point of being "open until 12" when youre going to turn customers away 15 min before 12, Ive been a loyal customer here so its frustrating to deal with read more

Drive thru is idiotically slow . It's been this way forever . Ask chat gpt how to improve that ish. Ridiculous to wait 45 minutes for drive thru order with only 3 cars ahead of me . read more

Terrible wait time every time I come it's only one worker and they move slow and have long conversations with the customers even with 10 people in line I hate coming here read more

Visited Curaleaf for the first time. Options are great, so are the workers. I was happy with my options and choices to purchase until it was time to PAY. If u pay by debit card you get charged an additional fee of $3.50 - I was not pleased about this. There is also a ATM option in store but the fees to withdraw are just as high. I prolly wont be returning - i have other places i frequent that does not charge to make a purchase with a debit card. The sales look great until its time yo pay - you nearly pay $10 just for tax and debit card fees. read more

The new wao buy is so they don't hire or keep bud tenders also they no longer have Rachelle made me get out of line then I had to wait longer all the bad changes with this store qhen new onwer took over the security lady was being a ass read more

I really want to like Curaleaf because it's my neighborhood dispensary, but the service here is consistently brutal compared to the Curaleaf on the Strip. The biggest issue is the combination of extremely slow staff and customers who come in with absolutely no idea what they want and then hold the entire line hostage while they browse every product in the building. Today was the perfect example. One guy was buying a vape and had the budtender bringing out literally every vape they had. First all the sativas, then all the hybrids, then more random options while the line just kept growing. She was bringing out 6-8 products at a time while dozens of people stood there waiting, and there was zero urgency from the staff whatsoever. That's the overall vibe here. At most businesses, when 40-50 people pile into a line, employees speed up and try to move things along. Here, they just shrug and move at the same painfully slow pace no matter how backed up it gets. Every customer somehow turns into a 10-15 minute consultation while everyone else stands around frustrated. And honestly, half the problem is the culture of the place. Too many inconsiderate customers who show up completely unprepared, mixed with staff who don't seem to care that people are waiting forever. Even when there isn't a line, they somehow still move incredibly slowly. Do not come here unless you're prepared to wait AT LEAST 30 minutes for something that should take 5. That's not an exaggeration -- it happens constantly. read more

Been going to Curaleaf for years now and this location be okay because it's closer to my home but they operate so different and mandatory online orders is insane when they cancel the order you won't know till you get there and they force you to go back online again. I will keep making that drive to Western because the service is better and it's not mandatory to go online. read more

App tells me one price with tax get to drive thru they tried charging me move fuck that dude I brought what it told me false advertisement rude customer service read more

I really loved coming here but it's the second time I order online and the product I pick alerts me for ready for pick up but by the time I get to the store the girl tells me it's sold out false advertisement and bad customer service. Because if something is in high demand because it's on clearance and if online someone already is waiting to pick it up it's messed up for someone else to grab my item I guess it's first comes first serve and the online store is just false advertisement. read more

Stephanie and Laura are the best! Drive thru is generally fast. I have a medical card so the complaints about long lines and order issues I have not experienced.. LOVE THE GRASSROOTS PRODUCTS! Freshly packaged, and never dry like some of the other brands. Everyone is nice and pleasant. My Go To store read more

Excellent customer service- always friendly and always helping us saveKyle is a pro!!!! read more

Curaleaf - Green! - Cannabis Clinics Near Me - North Las Vegas, Nevada

Watch out for ALL CURALEAF Dispensaries they do not know what they are selling to you. And that's dangerous. They are showing labels on their products that counter dictates itself on the packaging. If you are allergic or have allergies to any terpenes this is NOT the place to shop. And also timber this: ALL fees for using your own debit card are illegal and against banking policies of the card manufacturers Visa & Mastercard agreements. If a business illegally charges you a fee for using a debit card, you should first contact your bank or card company to dispute the charge. Then, report the business to the Consumer Financial Protection Bureau (CFPB), your state's Attorney General's Office, and potentially the FBI's Internet Crime Complaint Center (IC3) for broader scams. read more

Curaleaf - As you can clearly see the terpenes amounts do NOT match. - Cannabis Clinics Near Me - North Las Vegas, Nevada

Been coming here for 2 months, great employees and deals! Great customer service one of the reasons I keep coming back! read more

I received wonderful service from Laura, she was so kind and patient, just a great person

horrible lines waiting for 15-20mins for pre ordered items the staff seem to not know anything about customer service or why there lines are long and slow wouldn't recommend this shop to anyone. read more

Love everything about this dispensary even when busy you don't wait long, but recommend the drive thru it's fast and convenient.

I've been going to the dispensary for a year now, there prices are official, have an amazing staff, and they will get you in and out... I would recommend the drive-through if you're on the move !! read more

Waited in drive thru 30 plus mins . They had the nerve to tell me they couldn't modify my order because an old order from a different day. I will not be back , extremely trash service read more

was a loyal customer and would come to use there online order speed lane but they decided to mush it up with regular orders so now the line is even longer, not to mention they have a drive thru that take forever. so disappointed in this location and the new owners read more

Literally didn't hold my order. And on top of paying STILL gave me the items I didn't want!!

I have seen multiple reviews on pick up order problems, it doesn't seem like they listen or care. So, use them at your own discretion. It's not that I mind being in a line (that's totally normal). However, when I have ordered online, you tell me my order is ready, I show up and there's only one person working the express line. That's a problem! I can't be on my feet for long periods of time and the drive-through is a joke. read more

2nd time Thomas has helped me and he was friendly and very helpful in getting the best deals!

I been going here for a while now and thomas customer service is nothing short of amazing! With life on your shoulders and outside issues of the world having people like Thomas that demonstrates the level of professionalism is outstanding! Will always go to this shop over any in Vegas read more

There was a long wait time.. for the express line and non pick up orders... but Kat was absolutely AMAZING!! Love her!!! Give that woman a raise read more

Why they have like 6 ppl in the back walking back and forth and 2 budtenders? They just talking.. seeing the big line and they don't care. Management needs to look at this or management needs to be replaced this place has 2 stars for a reason and it ain't the cannabis and they walk so slow it's not even funny! read more

Every time I come here I have the best bud tenders! Shout out to Kyle and Thomas just to name a couple! All the staff is very nice and friendly read more

The dispensary in Lima is awful. First of all I thought I was as buying marijuana but the ingredients says it's only Delta 9. Now I understand why they don't let you see and smell their products before you buy them. Also the amount of my product cost $45. as they round up and give you change back but the payment from the bank was $51. The only good thing is the staff was nice. read more

Curaleaf - This explains why there wasn't much of a high or pain relief - Cannabis Clinics Near Me - North Las Vegas, Nevada

What a cool place! Thanks to Kierra for making my experience amazing! I will definitely go back.

Their app for mobile orders is RIDICULOUS! On multiple occasions I've had issues with my pick up order. It's always the same explanation that some of the items weren't "captured". Even with placing an order in advance, it's never ready by the time I get there. The customer service personality is there. However, the efficiency is not and needs a lot of work. I have used the last of my reward $$ and will be taking my business elsewhere read more

Their separate line for 'online pickup' is fucking atrocious. They don't even prioritize online pick up orders like they're supposed to. Was checking in multiple people from the walk-in line before me. And I was the only one in pick up line. Stupid ass place. read more

I Always have a great experience at the Cheyenne location. Thomas is great and is always so helpful. It's nice to see someone that enjoys what they do and does it with a smile. read more

Very convenient store. Great prices and deals. Love Thomas, he's always nice and kind, Great conversations always.

Thomas is always friendly and willing to assist, absolutely love him as my buddy tender.

To update my last review, I never received any response from anyone other than who told me that someone would contact me regarding my issue. So knocking down a star and looking for a new fav dispensary. read more