A big - I won't be back...
I live and work in the area and have gone a couple of times. I have to say on all occasions that my service has been very up and down, lack of consistency drives me crazy.
However today I went to get cupcakes for myself and work colleagues and waited, and waited while others were served before me - EVEN though they came in after! The girl serving had seen me, asked me if I was ok which I said no. Maybe she didn't hear me but her lack of enthusiasm wasn't comforting either.
Basically I walked out cupcakeless to a girl making coffee going "sorry!". Yes, you will be. I won't be back - at all.
Note, please don't have staff work who look sick and unenthusiastic either... it's still food handling and I'm kinda glad that your staff missed me now.
I also agree with other reviewers about the paper bagging, if I'm paying $4 for a cupcake, I don't want the icing on the bag when I remove it. read more