Acceptable gas and convenience at the Route 2 entrance, with better facilities than the Sunoco…read moreacross the way that for a long time was the only option at this intersection. Unexceptional other than having sufficient space among the gas pumps and minimally sufficient restrooms.

Other than the obvious extremely high prices, customer service here was awful. I could not use a…read moredebit card for an $8 purchase that I had the pin number for because it was my sister's. She was in the car with her handicapped 4yr old daughter. I work in customer service and as long as you know the pin it should not matter. It's like a signature. Store policy my butt. She wouldn't have even asked for my ID if it wasn't for cigarettes. I'm done with buying anything in this store. Every time I go in the cashier is rude.

I haven't read the other reviews, but I'm going to speak from personal experience as all I other…read morereviews. I've always enjoyed convenience stores for no particular reason at all. And this Cumberland Farms is my local getaway. I like to go here to buy a F'real milkshake nearly every time, or a soft fountain drink. The food isn't bad either, though I don't know how long it's been sitting there. It's not bad, and the staff is friendly. But it's in a shady location with shady people. It looks as any Cumberland Farms out there.

wouldn't sell me a nicotine product because they had sold nicotine to a minor and couldnt sell any…read morenicotine products.

When you go in 5 minutes of closing and they tell you that they're closed. Even though they have 5…read moreminutes and you already know what you need. Terrible service

Nasty nast nast!! Stay far away unless you like disgusting covid hole. Ie: If you like full on…read moreunmasked sneeze blow outs in your face from the owner when you walk in the door- this is your place! My hair literally blew in the breeze and I felt spittle in my face. Athol board of health/ why are you wondering about uptick in covid cases when allowing this complete lack of compliance? there Is going to be trouble from this interaction I am ticked!

What a very UNPROFESSIONAL place this is. I entered the…read moredrive through about 8:15am on Wed morning. Nobody else was in front of me so I thought this would be easy, no waiting. Wow, not only did the incompetent employee taking my order ask me to repeat the order several times, she still got it wrong when I went to the window. I asked them how hard is it to take a customer order? Instead of apologizing and making ever the slightest effort to get the order correct, they told me not to ever come back. Can you imagine that? I've never experienced such incompetence and unprofessional behavior. Mr. Mikes of Athol, mass can rest assure I'll never make the mistake of trusting them to behave professionally. Hey Duncan Donuts Corporate, are you sure you want this level of ignorance selling your items? I strongly urge DD to play secret shopper and not take my word for it.

From the owner: A neighborhood market with a more personal feel. Enjoy fresh food, snacks, cold beverages, coffee,…read moreprepared meals to-go, and space to relax. Remember to fuel up your gas tank while you're here! However your day is going, we're here to make it a little brighter.

Sat in drive through for about 15 minutes (which is expected). Finally pulled up to window and a…read morewhite blind was put down over the window. I assumed this meant they were not taking customers any longer at window. I waited a few more minutes and no employees assisted me. Many cars were in back of me waiting. Parked and went inside and one of the many staff members working at the pharmacy that day informed me that they were at lunch. I get it, they need their lunch break. However, I feel it would be much better customer service and would decrease customer aggravation if 1. A sign is hung up stating employees are at lunch or even employees alerting customers in line so they are not waiting for a long time. 2. Having a rotating schedule for staff's lunch breaks so pharmacy stays open.

The pharmacy staff was exceptional! Sarah resolved the insurance issue with my medication quickly…read moreand efficiently. I plan to use this location for all my pharmacy needs. Highly recommend this location!

I think this Sunoco has more than a quality interior, they have staff like Julie who keep this…read morestore warm and hospitable for mired travelers like myself and my child. There are some oddities you'll need to note when I first paid for gas with my debit. Yes, this is dangerous at other locations so be wary of card skimmers attached to the gas pump. My own debit transaction got canceled due to this gas stop being commonly for truckers or other high-capacity fuel tankers, so I couldn't afford the minimum debit hold that my bank used, which holds beyond $100. Instead, they recommended I transact as credit and sure enough, I could. There I was, hours later, when my car was unable to start and my child and I were mired. Instead of feeling alien to them because we were in a corporate store, I felt more at home and even warm to hang out. It'd be like the movie Clerks if it were less absurd and more like a family. Julie and her teammates made sure to answer questions I had, and Julie even checked in with my child with a bit of entertainment. I have never had this quality of warmth and service at a gas station convenience store, even with my children--I know because before my car had broken down, we were inside just looking at things to purchase before "resuming our trip" and they were warm then as well. Before I left, I made sure to let them know that this store had to be doing something right for Sunoco and the local populace. I saw another review from someone who wrote it in French, so perhaps Quebequois or other international travelers appreciate this Sunoco. I felt similarly when I saw they had a chocolate wafer cone that attracted my attention and was from Dubai. I hope that you have the same experience I had--not of your car breaking down and wishing this Sunoco had an attached hotel or lounge. Instead, I felt like a local who was part of the community, and I think that's because this station has kept quality staff who keeps the spirits of this place alive. Even if they change the inside, outside, or the sign, it's the wisdom and heart of the people who make sure it's warm for travelers that get you stopping here, and not at the Shell across the street. Thank you.

Always our first stop on the way to Boston! The friendliest service I've ever experienced, the…read morecleanest bathrooms around and they always have fresh food choices and delicious iced coffee.