for years my wife have had our home and auto insurance with progressive via brightway at 8936 north…read moremiitary trail balm beach gardens fl. the agent at bright way has been excellent beyond him i can't say anything good about brightway, because my wife always was the bookkeeper for out family and she did a excelelnt job un til she passed in feburary, now today i was trying to make some adjustments to my auto insurance and tried five times to reach my brighteway agent but each time i ended up with the brightway main office, asome place in theis country, and each time they tried to transsfer me to my local brightway agent but each time it went back to the main office, my fouth call they put me on hold so i requested a call back again poor servic, e aftr a 40 minute wait they never called back, so on my on fifth call i got a lady named verronica and she transferred me to progressive, this time i got a wonder woman named patti in tampa the latdy was outstanding at progressive she gave me all my answeres and made the necessary adjustments to my policy and also took my payment . this could have all been done five meiuteds if i had been transfwerred to progressive in the firsat place snd i wopuld not have wasted two hours of my day being frustrsatede the first brightweaway lady did try tyo help me but she was not that knowledgable about auto insuance but ahe at least tried but she should have just transferred me to progressive as veronica did. could tr so now i feel better that i have my insurance corrected and all my questions answered , patti at progressice should be commended she was a pleasure to deal with and for a change she knew her job and did it with a very pleasant attirtude. please don't rate my review based on my spelling never was top of the class in spelling and i flunked typing, but i must say thank you again to patti at progressive , i should have askerd her wahat city she was end but if progressive knows who she is you need to commend her as being one of the best customer service you have. now that i have calmed down i am make note o let my brightway agent know that his company is using a automatrted system that is on parr with the old native american smoke signaln system. they could use more training for thier customer service people. at least they didn't send you you different smoke sifginal over and over. after wasting almost two hous i wisjh i couild thank pattie at progressid personaly, she realy made my dauy.. but i don't care to meet anyone at brightway . i must say theat veronica did the right thing and found out what i needed and decided who could help me by contacting progressive. i hacve said enought, now i can calm down and go watch tv before supper.. again patti at progressive needsw to be recognized for her professionalism and courtesy. she sure left me with a great impression about progressive. in the several years with them my wife and i never had a problem with thier service and up to now i have always had great service forom my bightwy agent but it is difficult to get grat service from a person when you are unable to reach them. you can bet your butt i will not recommennd brightway to anyone after what i had to do today to get an answer on somthing that took less than five mitues to clear up, patti, thanks again i. hope they let you know you are way above average. and good for your company's reputation.

We've had the pleasure of partnering with The Murphy's for the past five years, navigating through…read morevarious insurance needs along the way. Rhonda, Sam & the entire team consistently provide the support our property needs

We are in the process of moving from CA to FL and needed assistance to setup our new policies…read more Janine and Cindy were absolutely amazing! Very friendly and professional. We were in a time crunch to get everything done in order to sign our lease and receive the keys. Cindy worked with us during our flight over to ensure that everything was complete and setup in time prior to us landing to the point of staying an hour past her shift. If you are looking to be well taken care of, I can't recommend a better office. Hands down, one of the best State Farm offices I have dealt with.

I worked with Rose at this office she was so professional helped me with all my home and car…read moreinsurance needs answered all my questions and got me a much better quote than what I was paying for insurance now definitely recommend using this agency and Rose

Switched to State Farm 2 years ago and was the best decision ever !…read moreThis office offers you personal treatment and very high quality knowledge , I highly recommend this agency!

I am disappointed in this office after a great first time experience. I had a full 12 month renters…read morecoverage that went without a hitch; no issues or complaints. So I was confident in purchasing another renters policy with Didi's office and State Farm. But apparently due to a work force shortage and error they had made. It was necessary to cancel my policy because it was written/filed incorrectly. Which I wasn't notified about but instead received two vague refund checks in the mail. And then afterwards I received a short letter dated after the checks that stated they had terminated my policy. During this whole time I had called national State Farm to figure out what happened and they couldn't tell me and after calling Didi's office they couldn't tell me either not until after some investigation. They only provided me a chance to purchase a new policy after I had communicated I wanted to file an official complaint with Didi and would follow through an official complaint report to the Florida Division of Consumer Services. Not until then did Didi herself start communicating with me before the complaint it was mostly phone tag with her office and a staffer named Vanessa. I admit, I appreciate the apologies I received and their willingness to communicate with me. This was not enough to trust them to protect me as a policyholder again after this.

Having been with State Farm for over 40 years, I have had a god number of agents in different towns…read moreand states. I started working with this office 20+ years ago and I have to say that this office has the best staff of all. I personally work with Chris or Madeline. Always top notch service!

Jessica is absolutely amazing! She went above and beyond to review my policy and was able to get me…read morea lower rate with more coverage. That's not something you hear every day! She took the time to explain everything clearly, answered all my questions, and made the entire process smooth and stress free. I truly appreciate her attention to detail and dedication to making sure I'm properly covered while still saving money. If you're looking for an auto insurance agent who genuinely looks out for your best interest, Jessica is the one to call!

I have only been in this office for over a year but they have provided me with top notch service…read more They are always on top of things and returns phone calls promptly. I highly recommend them for any of your auto or home insurance needs.

She is very professional and helps people, supper friendly. I thank God for being back with her…read more She is very patient and careful with her work.

On hold for an hour by the representative lady never picked up had to call again to speak with her…read more A thick accent, I don't even know if she speaks English.

Bad bad bad- the owner is questionable The office manger is…read morerude and they doesn't respond in a timely matter. You basically have to babysit to get things accomplished.

We have known Stu for over 15 years and have two Annuities that we are collecting from for life and…read morean IRA through his company. These investments make us feel secure, and we are happy that we know Stuart who has always treated us well and is more of an information source than a salesman. Thanks for that Stuart. Rick Brindlinger

I highly recommend choosing this lender over any large bank! Especially if your a veteran using a…read moreVA loan!! Wilson truly changed my life by giving me the opportunity to become a homeowner when other lenders told me I wasn't good enough or that it couldn't be done. From the very beginning, he believed in me and worked tirelessly to make my dream a reality. He was always incredibly kind, patient, supportive, and took the time to answer every question I had. His communication was outstanding--I never had to wonder what was happening because he always responded quickly and kept me informed every step of the way. From the day I found my house to closing day, the entire process took only 20 days! I never imagined buying a home could happen so smoothly. If you're looking for someone who genuinely cares about his clients, works hard, communicates exceptionally well, and makes what seems impossible possible, I wholeheartedly recommend him. Thank you for believing in me and helping me become a homeowner. I'll always be grateful for everything you and your amazing team did! May God bless you all and your company!

Exceptional Service and Guidance!…read more Working with WilsonEnriquez and his incredible team at IdealLending Mortgage Company was an absolute pleasure. From start to finish, they provided clear guidance, consistent communication, and genuine care throughout our home‑buying process. Wilson's professionalism and expertise made every step feel seamless, and his team's responsiveness and warmth turned what could have been a stressful experience into one filled with confidence and gratitude. We're deeply thankful for their support and highly recommend IdealLending to anyone seeking a mortgage partner who truly goes above and beyond. Geraldine