Had a 0900 appointment. Around 0915 I called and got their voice mail. I left a message and within 10 minutes or so got a call back. He stated that the job they were on was going much longer than expected and that they'd be there sometime after 1100, closer to 1200. I was not totally put off since my first meeting with the co-owner was positive when he came to assess the issue. We had both agreed about the area that needed to be dug up and I felt like I'd get resolution to my water leak.
However, the day he was initially coming out, I had called at least twice to confirm that someone was coming out and left a message on the female co-owners voice mail and requested that I get a return call. Nope. Nothing.
So today, around 1230, the female co-owner and a young man show up with shovels in hand. She initially pointed to the telephone/cable boxes in the ground at the base of my driveway as though she was confident that that was where my sprinkler system shut off valve was. She was practically standing right next to it by my front walkway. I explained where the water line in the ground was and where (a roughly 4'x4' area) the probable leak is. Now mind you, she was no where involved with the initial assessment, nor did she communicate why she was starting to dig in the completely wrong place. Seriously. She started to dig on the completely opposite side of the main valve box at least 4' away from the area I explained. She became indignant, petulant and stormed off to have a pow-wow with the young man and another guy that showed up. After that, they gathered up their stuff and as they started to walk off I asked "So you're just going to leave me hanging?" She said " No, but we're not digging today". Nothing more. They got in their vehicle and drove off. I've not heard back from them.
First off, they were 3 1/2 hours late. Secondly, bit@h don't come on to my property and disrespect me. After almost 30 years in the service I'm not accustomed to being disrespected nor am I disrespectful. I actually had to step off to the side for a few seconds to disengage when she started being unprofessional.
Had the male co-owner called me and said "Hey, it's a crap day, raining heavy, chilly and this job is going way over the scheduled time, can I re-schedule?" I'd have said "Absolutely" based on my initial encounter with him. read more