I've encountered one person who was less than friendly here. Otherwise staff is always…read moreprofessional, kind, and patient. There are facilities closer to my home, but I choose to come here because I am treated well.

I think this location has good employees who try to do their best with the situation they are…read moregiven. The problem I had is that after years of being a consistent donor, I was disqualified from being a donor because of a false positive on an HIV test. I understand the safety aspect, but once they hit you with one false positive, you are disqualified FOREVER from all blood product donations. I have been to a clinic for a rapid blood and saliva test and went to my primary care doctor for a more thorough lab test. All negative for HIV. I understand that this is because of laws that they did not make, but it is because of their error. I had over 250 donations logged with Grifols and now I can never donate again because of an error they made.

Rude, unprofessional, condescending and highly embarrassing....all because I told the truth…read more I spent all morning making sure I gathered documents, ate well and hydrated. Then drove almost 45 minutes to Kennesaw, where I encountered 'Mykala' at the check-in desk. She scrutinized my Social Security card as if it weren't real, (I am almost 60 and my mother allowed me to sign my card as a 4 year old), then when I was honest about the fact that I had just entered a Domestic Violence Shelter, but the address on my license was valid and my LEGAL address, where I receive mail, she was rude and condescending and rolled her eyes at me. She brought two other colleagues to the desk, and they abruptly told me I was not eligible to donate. They further pushed the issue by asking me to divulge the address of the shelter. I responded that I could not do that for safety reasons and furthermore, it's illegal to ask me that. They then asked if I was part of the 'Safe at Home' program. Again....not appropriate and illegal to ask me in front of everyone standing in line. Despite me having plenty of documentation to prove my LEGAL ADDRESS, I was turned away. Women at the shelter are encouraged to donate plasma as a way to supplement our income while escaping our abusers and looking for employment. When I tried to explain this to them, I was curtly asked what the names of the women in the shelter were? Again, not appropriate and illegal to ask. When I refused to give them this information and stated that it was illegal for me to divulge those names, the lady that took over for 'Mykayla' was incredibly rude and said [verbatim], "That's right, you tell them that if I find out who they are, I will defer them from the program!" For someone that is experiencing this set of circumstances, these three women managed to make a bad situation even worse. And in front of everyone. I suppose I should have LIED. What a waste of what little resources I had. I also should have read these reviews. It appears as though this is standard practice for this location. EDIT: On Saturday (April 5th, 2026, I received an email from BioLife telling me I 'missed my appointment', and please call to reschedule. I subsequently received two texts telling me that I missed my appointment and also asking me to reschedule. Oh the irony! Upon further investigation, they also have an extremely low rating on two other review sites, multiple BBB filings and a lawsuit that was filed in February of 2026. Do your research everyone! Steer clear of this company at all costs!

I am livid with how poorly I have been treated like a criminal and I strongly recommend you go…read moresomewhere else like ADMA. You will notice many other here mention ADMA as they are great! But here? Many negative reviews!! That and a comedy of errors and hassles! But I really tried! I started going there in March of 2025 and nothing but hassles. Power outages. Cancelled appts with emails at 3am and no texts. Bruised my arm so badly for a month and I almost never bruise. Then some kind of borderline test retest for protein with my SPE and that was it for me. They also herd you like cattle in there with low privacy walls and loud music. I left and went down the street to ADMA who has a much more doctor office feel and no hassles and have never had an issue. Great center! Only issue is they are not open on weekends and BioLife is. A new issue with my work schedule that is hectic 12 hour shifts. I went back last August to check and see if I could get back with them to be able to donate on weekends and to see if things improved. They told me I needed to take the SPE again and check back. Well that took four times and four visits!!! One was inconclusive and then they lost two others! I had to keep calling them and going to find out. Finally one great staff member took the time to get me the test again and personally followed up and FINALLY all was fine and just needed a physical to start donating again. This is where I made a mistake on timing and their reaction is why I am told I can NEVER donate there again. They treated me like a con man or criminal and was totally a disgrace. I scheduled and went for a physical and donation and all was normal. They then told me that I had donated somewhere else 4 days earlier on a Friday as this was a Tuesday. I believed 1000% that was two weeks ago or more at ADMA and was NOT me! They showed me on the screen and because of this they told me that I was permanently deferred/banned and the manager literally told me I was committing fraud! I got up and stormed out from that unprofessional reply to me! I went strait to ADMA and had them confirm my last appts and THEY WERE RIGHT and I was wrong! They WERE the previous week. My hectic work schedule made me lose track of the weeks and I made a mistake. But the reaction a rude accusation to this is where I am now taking issue. I emailed them TWICE explaining what had happened and apologized for my timing error. As is the case with this place it took two times to hear back. When I did it was a short and to the point. Again treating me like someone who had committed a crime. "We understand that honest mistakes occur, but unfortunately, the permanent deferral cannot be removed." So I have deleted my app and destroyed my Debit card from them. They are a mess and treat their donors like cattle. Drag them on. Terrible communication and follow up. I should have never bothered to waste my time with this place. You should not either! ADMA is just under the 575 bridge to the left. They are wonderful kind and professional. Go there instead. Only negative is they are only open M-F 6-6. Done here!!!! Just the worst!

Everyone is friendly and the process is quick and they are very persistent with checking in u and…read moremaking sure the center is runnning efficiently

This is the worst plasma center ever. The music played sounds like you just walked into a CLUB not…read morea professional place like this. The staff is so rude, slow, and careless which could be very dangerous for donors. I wouldn't waste your time at this center you are better off driving a little further for good service and quality care. The treatment of White people is another issue but not worth the words. Just don't bother yourself with this place. White people watch your back they are out for you.

This place is absolutely awful they are out of order as hell but say "we go in order" no they in…read morefact don't then the "manager" threw the arm rest at the table and it hit my leg because I cussed and called them out for pushing 3 people that came after me in front of me I get one person had a fast pass but the pushing people who came after me before me and expecting people to not be outraged when they have stuff to do is insane because yall take yall sweet time and have no consideration for others.

I've been going to KEDPLASMA for almost a year at this point. The last time I donated the tech blew…read moremy vein out. Left my arm bruised and swollen for two weeks. I couldn't return until I got the bruising to go away. I returned today and was told I wasn't quite there yet. I asked to speak with the manager and she was great. Told me she'd speak with the director about setting me up with an inconvenience fee for dealing when the injury and not being able to donate for two weeks. The director denied my fee for whatever reason. This is unacceptable, I was injured through no fault of my own by one of the company's employees and as a result was unable to donate for two weeks. I am going to be fully honest here. The manager was great and most of the staff are too but when one of your employees injures one of your donors, it's good business to ensure that your donor is compensated to some extent. I don't think I'll be coming back. I'll be posting this on the Better Business Bureau and I'll be contacting corporate. If the director sees this he knows who I am and can reach out to provide justification for his decision.

After being told by Red Cross customer service that seating accommodations could be made, I…read morescheduled an appointment at this location hoping for a better experience. Unfortunately, it was even worse. When I politely asked if I could donate while seated, explaining that lying down made me uncomfortable, the staff not only refused my request but also spoke to me in a hostile and condescending manner. In front of other donors in the lobby, I was questioned aggressively about why I didn't want to lay down, making me feel embarrassed and unwelcome. I had come in willing and ready to donate, simply asking for a basic adjustment to make the process more comfortable. Instead, I was treated rudely and left feeling like I was a burden for even asking. This is not the way donors should be treated -- especially when Red Cross constantly stresses how urgently they need blood donations. This experience makes me wonder how many willing donors are turned away not because they can't donate, but because they are treated with so little understanding and professionalism. Very disappointing.

It was my first time doing it. The team there was very nice and helpful and answered all of my…read morequestions.

This was my first time booking an appointment, giving i was told it would take about 2 hours…read more.. nope was there from 12:17 to almost 5. okay not mad fine. but then after allll that my debit card does not want to active. I went back they gave me a new card; told me their system is down and to try again later... It has been a week already, i'm so disappointed. I supposedly saved 2 lives and can't even get 100 bucks out of it??? Give me my money cause i'm never coming back.

I've been donating for 2 years at a competitor and decided to try BioLife to see if it was better…read more BioLife's phlebotomists seem less trained than the other place because they struggled to find my vein every-other visit, even though that had never been an issue before. On my 10th visit, they placed the needle in far too deep and when the blood was returned to my arm, it wasn't going into the vein, just into my arm tissue, so the skin quickly expanded into a huge egg-shaped balloon that stung more than I ever expected that would. Now I'm dealing with the biggest bruise of my life that looks like I play roller derby.

This is regarding the Cumming Facility. One of the…read moretechnicians was coughing like they had TB. I provided my phone number 3 times and they still got it wrong. I question the infection control as they were touching everything. We had tablets to answer questions that were not wiped down. They missed my vein - I never gave blood as the pain of multiple attempts caused me to become congested and shooting pain in arm.

I haven't been able to donate for almost two months now because my pulse is too high after the fda…read morechanged their stuff for donations. Now someone's pulse has to be between 50-100 instead of 50-110

Has the privilege to cost this facility with my class. It's a large facility that conducts a…read morebattery of functions for the region and the US. Until my visit, I had somewhat of a negative view of the Red Cross (they kept calling me). After my visit my perspective changed to somewhat of a positive one. Information is key, and I'm glad to know that the Red Cross and its staff have chosen to make Douglasville their home. Very impressed with all the work that they do. We often take for granted their hard work, even though they continue to push forward without many people noticing their true value. What an amazing organization. Your blood is always needed and very seldom goes to waste. Many of my misconceptions were answered and now I'm an advocate for what you guys do. Thank you!

The Red Cross provides the critical service of supplying blood products…read more Everyone that is able to should donate blood. You or a loved one may need blood products at some time. This blood donation center makes donating blood easy and convenient.

They have had 2 people who can stick on the floor for weeks. Taking 4+ hours to stick.. today, it…read moreis 6:35. I had a 6am appt. I was screened in less than 10mins. No one has been called back to the beds to be stuck. 2 individuals who have stuck me many times are in screening and just making jokes. I have had to leave multiple times because of backlog was just unacceptable. Called numerous times to corporate. They don't care. As I type this, still hear lots of setting up in the area. Do NOT waste your time. 6:47 and still waiting.

The staff is very helpful and informative. The center is always clean. The staff is knowledgeable,…read morefriendly, and moves with a sense of urgency. Highly recommended. Jan's promotion was $1200 for the first 8 donations!!!

Great people and atmosphere for giving cancer patients the ability to recover. About six months…read moreafter I started donating (as a more effective way to donate blood), my close friend was diagnosed with leukemia. It was a great way to be directly helping her. Ever tell someone with bad medical news "Is there anythung I can do?" This is it. Actually giving a piece of yourself that will be directly beneficial to someone who will die without donors' help. Beth had a succesfull bone marrow transplant and is cancer free. As a side benefit it has ridded her of very painful fibromyalgia! The friendly, efficient staff, equipment and sparkling clean facilty really helps to make it easy. And you get snacks!

Not a good atmosphere and the process was a little scary when they had to move the needleread more