The people that work here take a long time to assist you. They look at each other, hoping that somebody else would do the job. They take a long time after you're done and you're hooked up to a needle. very unexperienced staff. read more

CSL Plasma - The staff just looking at each other, pretending they're working lol - Blood & Plasma Donation Centers Near Me - San Antonio, Texas

Go to CSL Plasma! They have the best new donor rates at $100 per donation, depending on ur weight. If you use this referral code you'll get an extra $50 after the 5th time you donate. S6LRPKF29N The reviews are misleading. I've gone for about a month consistently. I have had no issues with the staff or services provided. It is a lengthy process, but all plasma donation clinics function this way. The staff they have there is professional and considerate of the uncomfortable situation that we are in as donors. I've also had no issues with the skill or technique used to stick. read more

It was my first time here and my first time donating plasma in general. I was so nervous and completely ignorant of the process. When I tell you ever single person I encountered were so kind. They made me feel safe. The only down fall is the wait time but honestly you can tell they are doing the best they can and I appreciate that. read more

CSL Plasma - Blood & Plasma Donation Centers Near Me - San Antonio, Texas

Sitting here after FINALLY getting someone to come to the front desk that says "first time donors" waited about 20mins and decided to call (yes I had to call the same place I was at) which made someone come to the desk, I hung up once they came over which they then helped all in line. After I got checked in and while watching the 20 min video they have you watch before going to the next step, the desk went back to not being staffed and was only staffed it seemed like when people call. Also, If you have the app theirs an option for appointment but it's not necessary. It's pretty much walk in. They don't need an appointment. I Figured I'd give a timeline for new donors on what to expect time wise that way you can see how to plan out your time. Timeline Check in just after 2pm and filled out questionnaire Finished consent video at 2:35- told to wait until my name is called for next step of creating a profile Welp just waisted over 1 hour 11imins for nothing. I'm wearing a wig and a Headband and when I got to I believe it was step 3 or step 4 of the process where you get called back to a room to crate a profile, only to find out that you have a take a picture but you can't have anything on your head. I mean my DL photo has me in a headgear and it's not even for religious reasons but apparently to donate plasma they are anal about not having anything on your head. If I knew this ahead of time or when I checked in they should have just told me that so that I can just come back another time. My time was wasted and I don't like that read more

The people are amazing considering the volume of people that they deal with and some of the population that they deal with. Professional, kind and I was excited to see the app talks you how many people you have helped and that makes you feel good about donating. read more

The worst place for plasma. The people here falsify information to get their donors kicked out. I was just kicked out because the people who work here have such attitudes. I had a big problem with here with one little scratch awhile back. I am nice to the people at the front desk and they say I'm disrespectful. I don't get it. Jennifer the manager is nasty person with the rest. I will not come into the place which is 30 minutes away just to be told that I'm kicked out for nothing. read more

I will be honest...its a plasma center. It's hard for people to give it a good review because it's in a different neighborhood. I feel that is why many people give it a bad rating to start. As for any plasma place, Mondays, Fridays and the weekends may be a longer wait. I was lucky today, and was seen quickly. The staff was nice and lively, and made sure I was comfy. I have been donating plasma since last year, and it's a good way to make some extra money. You are also helping folks which is great. Download the app and check in that way. Saves a lot of time. Drink.water and have some food before donating..you don't want to feel dizzy read more

I have donated here about 6 times and everything had been great. staff is friendly and always usually in a good mood, wait can be crazy sometimes. This last time i donated on thursday though they messed up putting my needle in, got saline infiltration and now i have a crazy hematoma, so i'm not going back here again. read more

CSL Plasma - Blood & Plasma Donation Centers Near Me - San Antonio, Texas

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i went today for my first time ever donating plasma... and it was a great experience! after reading the review, i honestly was nervous and didnt have high hopes for my visit. To my surprise, every single employee I spoke to was friendly, and they all were extremely helpful. everyone said i should be prepared for the process to take anywhere from 4-5 hour, since it was my first time donating. thankfully, i was at the plasma center for a TOTAL of 2 hours and 15 min...and it went by super fast. I went to the location at Nacogdoches and O'Connor. very pleasant experience for me! thanks! read more

Csl plasma in Landover MD one of the best donation centers I've been to in a while. Service was great and the energy in the building had same results . They never failed me and they won't fail you this Daquan Davis and I appreciate CSL read more

Came in today for the first time and had a very bad experience. Front desk lady (Deandrea) was really really rude towards me and my disabled daughter. She really seems like she doesn't like her job and she shouldn't be working at a place like that where donors are supposed to feel safe. Do not recommend coming here at all! read more

Just some observations that I've noticed: 1. The first-time donor processed needs to be overhauled. I understand that it's long and lengthy, but new donors need to be tracked better from beginning to end. You can start the process at one station, then told to have a seat and wait for 45 mins before you moved to another station. 2. The staff need to do less talking and more working. This may be speed up the process of moving people from the chair to the exit. 3. If employees have conflict with each other, I would prefer to not hear about it when they are in the floor. This could affect their performance when it comes to serving me. I shouldn't have to suffer for internal conflicts among the staff. Be professional and handle it behind closed doors before you start your shifts. read more

I've donated regularly here for awhile now and at ALL TIMES I've been treated with dignity and upmost respect. The wait is not nearly as bad as I was led to believe and the staff is always polite. If you have the time and desire to donate....stop in here!!!! read more

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2 stars only because the compensation is better than the other 2 nearby options (BioLife & Octapharma) But other than that, not great. The wait times are long but what's more bothersome than the time it takes to do everything is that the staff does not communicate. Everyone takes forever to do ANYTHING. Once I finally got to a chair to donate, I waited 27 minutes to be poked because they did not even have supplies on the floor. Of the maybe 10-12 employees I have interacted with, TWO were friendly. I'll finish the new donor promo and switch back to BioLife. Staff is much more welcoming and the process takes probably only half the amount of time. read more

I see CSL Plasma has a 1.5 star rating. Lol that's not my experience! I've had a great interaction with each staff member almost every time. Of course, we all have our days... Today, I had a reaction to something, not sure what?! First time too. Jay immediately assessed the situation and was able to help me more than I could've hoped for. Thank you again, Jay! Keep up the great work! read more

Things haven't changed they give the people with poor customer service raises and promotions .The tall black manger with the serious attitude that doesn't know how to talk to people,was allowed to look my name up ... Violation of my rightsyou gave my info I will be reporting ...I don't threaten but I yelled out a name that definitely fits. Don't worry on or off list, I will not be returning to this ride establishment...And I see your turnover rate is high . You'll keep hiring with those type of people in position, such as himself . And a no response from upper management says it all .... read more

I go to this location because it's close to home however the front office staff are rude and disrespectful. I ask the manager to take care a rude front associate and he blew me off. That's alright I called corporate. Today I got little Mrs Juliet who is also front help and was Rude AF. Now I'm sitting here 20 minutes for a nurse only for the manager to not even know where the nurse is. Get your front office staff together! read more

in processing is too too too too slow! with state-of-the-art draw machines now, product outputs and business profits surely increase, so hire more technicians or increase their pay so they are more inclined to work! read more

CANT RATE THIS BAD ENOUGH DO NOT GO HERE YOU WILL GET INFECTED!!! Ok so they had trouble sticking me so they pulled the needle to try my left arm and sat the needle on the machine, then proceeded to put it in my left arm. Have been battling a infected vein sense! Not a joke! Very dangerous situation. They also NEVER change their gloves. This place seriously needs to be SHUT DOWN. read more

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Not worth $50 unless you absolutely have no job or money. I tried to sign up. As a fist time donor I was told on the phone the initial visit would be 2-3 hours (@$50/hr =$16.60 hr), okay not bad to get the process going. Arrived to no one at front desk, had to look around and a lady allowed me to ask for help from the woman helping her. They took my info and then I sat for 2 hours in a hallway without sufficient room for social distancing. I finally asked when I would be seen, and was told I was now third on the list and she stated, "I said it could be 3-3 1/2 hours when you arrived (@$50= $14.28 hr). 3 people ahead of me another 6 hours wait time (3 people x 2hrs)and knowing the screening could take an hour and the actual draw a minimum of 45 minutes is 10 hours (@$50= $5 hr). BTW, you won't be making $800 a month as their website indicates. Per their chart 1st =$50, 2nd =$50, 3rd=$50, 4th=$50, 5th=$60, 6th=$60, 7th=$60, 8th=$60 for a total of $440 maximum per month (donating at the max allowed), unless you count the $200 refer a friend (who you secretly hate to go waste a day of their life). read more

Called to come in as a first time donor and drove all the way from canyon lake to be told that they could not see me. I won't be coming back since I'm not sure if they inform you the right info to your body. read more

Very very rude staff and it may be due to lack of workers. I had already signed in on my phone and thought I had to put my finger print on the kiosk. Then an employee repeatedly said "you don't log into the kiosk when you're logged into your phone" I replied, "okay, sorry". Then she repeats exactly what she said, so I answered it the same way...then she repeats herself a third...and then a 4th time almost if she was scolding me. I finally got fed up and asked if she understood what ok meant. -10/10 biolife has more staff and is usually quicker read more

I dont blame employees for lack of efficiency, I blame management. They never come out to make sure people are moving along. Other places in and out in max 2 hrs. Here your lucky if you get out in 2 hours. There is no concern for our valuable time. They need better management to make sure customers time is being considered. Instead of taking their time and talking to each other. Again not employees fault. Management just wants to sit in office and collect check. Go check on your employees!!!! Go somewhere else if you can. I'm only here cause close to my house. read more

terrible service and they ignore you and help other people when they dont want to assist you cause its more work for them had me wait 2 hours to be screened just to be differed for no reason then had me come back 2 days later and get ignored for a hour to be re-screened not satisfied read more

Place is a health issue, like someone else has already said. They hardly ever change their gloves. I have seen dried blood on one of their gloves and all I could do is pray that I would be ok since I already had the needle stuck in my arm read more

Place is full of loitering questionable characters to start. Came in Saturday, had my blood drawn and tech right out asks me if I've been smoking weed?? I replied "No. I work for the city. There's no way I could even attempt such a thing." We get surprised tested all the time." She wouldn't drop the matter even after the nurse said Ibwas good to go. I became flustered. Then she did something even worse. She lied to me and said my iron count was too high to donate at a 57. I decided I was done with this place and started walking out. As I neared the exit lobby, I smelled what she was smelling. It was a strong pungent odor of weed and it was getting stronger. I opened the door to the exit lobby. It was even stronger now. This is where the odor was coming from.The whole problem with that location is they allow loitering. All sorts of questionable characters hang outside and inside the exit lobby. If she had gotten off her fat ass and did some investigating I wouldn't have been wrongly accused. This location seems to be the Burger King of Plasma Techs because it looks like they take anyone off the street to compensate for their high turnover rate. Off I went to a competitor plasma center and told them of my ordeal. They asked if I donated that day yet. I replied no. Within an hour and a half I had my iron count tested and guess what? I tested at a 46 within limits! How could an iron count go from a supposed 57 to a 46 within an hour and a half? It doesn't! When I called over there and confronted her about her lie she hung up on me. What else is this tech capable of if she's lying to donors? Where does it end? What else has she lied about to donors and to co workers? Their blood pressure? Testing positive for gonorrhea or even HIV? Beware the CSL Nacogdoches location. read more

I usually come here to make a quick buck and it usually goes smoothly the people are usually nice but ESTHER was one of the rudest! i wasn't sure how I felt but I wasn't very happy about it. I told the supervisor but he told me he assures me she's sweet and that couldn't have been her... that if I want him to talk to her he'd do it... of course I wanted him talk with her!! Which I'm sure he didn't care about what I had to say because it seemed like he thought I was making this up and didn't want to believe me. Whatever the case might be there was no reason to be that way towards anybody. read more

The process is going smoothly. They explain everything too much sometimes. A lot of repetition during the evaluation but it's all necessary. I've been here 4 hours since it's my first time. I hope the process hurries up cos I have work soon. Also they have good air conditioning in here but I'm freezing!! read more

I went to this center on a unexpectedly busy Saturday but was determined to donate. I waited back and forth from the vitals to nurse station for over two hours. On the third hour, the nurse approaches me and two other donors who were patiently waiting for the physical. The nurse told us to leave, that someone didn't do their job and forgot about us. My husband comes in to see where I'm at in the process when the nurse is explaining someone didn't do their job. He says to me "how can they kick us out and tell us "bye Felicia" after we've been here three hours". As we plead with the nurse to do a quick physical so maybe I could still donate, a staff member angrily said to us that saying "bye Felicia" was racist. This is a famous movie quote from Friday that became very popular. They have since deferred my husband forever for saying that. Called corporate and they seemed very upset by what happened to us. I guess we'll see what happens read more

This is the most professional spot in town...I feel safe and well taken care of when I'm here...friendly people cooler attitudes!!! I LOVE IT HERE!! read more

They need to shut this shit down. Too many violations and they don't open on time. Add a extra 30 mins to your trip if you're actually trying to get in and out. I've been waiting 15 minutes after 6am for them to open and the supposedly open at 6. This experience and location is all around unacceptable and I will be changing my plasma donation location immediately. read more

Used to donate elsewhere, and this is a fantastic place! I like donating more frequently than with whole blood, because I can help more people. I don't usually watch whatever they choose to be on TV, but its a nice option. I normally bring a textbook for my college classes, so I am still productive while laying there. It's nice to get paid for my time studying! read more

Poor customer service. Dont explain all the rules and I was kicked out for having my eyes closed. Will never go back to this place again,!!!they told me it was policy yet its posted no where and they never told me that. They just didn't want to pay.me.the whole fee read more

I went for my first time ever to donate plasma, the staff were extremely friendly. I got in before the rush, next time, I will show up at 7 am to be in and out. I didn't know the process towards the end, would have my bones freezing, especially at the end with the saline bag. And I will definitely bring a small throw blanket. read more

Some people have been giving this place a bad rap. I'm here to dispute lies! Spider-man has been here. He saved my life!

I've been coming here for months now and I'm always been treated with respect. They've always been professional to me and that's a though hill to climb since they're dealing with our blood. I've seen a lot of new faces there's but it appears to be for the good. Although most people are in it for the money, this place makes me feel like I'm making a difference in someone else's life. They always thank me for my donations when I'm done. read more

Reading through the reviews and some have not had a pleasant time here. However, I have gone here for quite a while and I really enjoy it. Essentially, I'm getting paid to study, read, or just relax and watch TV. I advise everyone to go in and see if you qualify to donate. Only about 30% of the population is even eligible to donate and it goes to a great cause. I am satisfied knowing that somewhere out there is receiving the help they need because I took the time to donate. Great center here on Nacogdoches!! read more

Awful! Don't ever go there! First of all, I used to be a phlebotomist (the person who puts the needle in your arm) at another plasma center, so I could see how awful this place is. Everyone here is SO rude, and they're always understaffed. Even though there are 8 screening booths, there's only ever like 2 or 3 booths open with screeners. They also let just anyone stick new donors, and at the center I used to work at only Supervisors were allowed to stick donors their first 4 donations. The girl that stuck me in my left arm messed it up, so they had to go to my other arm. But she did the re stick, which is another thing only supervisors were allowed to do at the center I used to work at. It makes sense; if you messed up on one arm, what makes you think you can get the other one? So anyways, she messes up on that arm as well and they end up not being able to return my blood to me, so I'm put on a 2 month wait before I can come back(since I lost a lot of blood). Don't bother coming here, they don't take their jobs seriously and don't treat the donors with the care and importance they deserve. read more