I had never used this site before but I found the cheapest flights for my destination there and tried to book them (quite late Saturday night). The first time, the website froze after I submitted my payment details and I received no booking confirmation, so I rang up and was advised that the booking hadn't gone through because the price had expired. However I could still see the price I wanted on the site so I tried the whole thing again a few minutes later and it worked. Early the next morning (Sunday) I received a call from a very helpful member of the customer team called Kathy who had seen that I'd tried to make a booking which had failed and wanted to check whether to process it or not. I was able to tell her to cancel it as I'd already got another booking and she made sure I wasn't charged twice. She also sent me my e-ticket very quickly and was easy to get in contact with. As long as the flight goes smoothly when I get to the airport I'll be happy to use this company again. read more

There are a number of companies are being set up in UK who deceive people and Crystal Travel is also one of the, They have same techniques to deceive customers. They offer you cheap airline tickets and then issue you with a fake reservation ticket. After this they either ask you to to pay extra money for the same destination or make you pay administration fee which is £50. Unfortunately, the staff is very manipulative and tend to make false promises. They all belong to India or Pakistan but pretend to be as Steve,Mark, Rob Andy etc. They keep your money for months and would reluctantly return tour money after about 100 E-mails and calls. Each time there is a new person and you would never find the same person again. They always take time to check who has spoken to you before and then a new person is put on the phone who pretends that he does not know anything about you but they do know very well what they are playing at. read more

I booked for India and got myself return for £440, i always keep looking for best fares as i happen to be from India and have to keep travelling between London and Banglore. I looked at skyscanner and Cheapflights that i booked with earlier but their lowest was around £500. I spoke to Cheapflights and was surprised as their customer service was very pathetic, they kept on hold for almost 15 minutes and told me that this what is available and disconnected without even confirming anyways Crystal page showed flights for such low prices and i booked it instantly as i dint wanted to loose the deal, I did not get any confirmation which made me bit doubtful and i waited for almost and hour before i called their customer service which was absolutely delightful to talk and they emailed the tickets in an hour or so. Hope to keep getting great deals. read more

Just got back from Marmaris (Turkey) where we stayed in Club Dorado . Their website is quite easy to use and the deals really better as compared to other companies, at least that's by our experience. Our holiday this year cost just over £359 for each for 4 star hotel for 7 nights on the beach front. There are plenty of shops, bars and restaurants within walking distance of the hotel and the Thursday market is a popular attraction. The hotel is a 15 minute walk to Marmaris main road. We really enjoyed the bars and the market. The hotel staff were very warm & friendly and we got to know them through crystal. The hotel was the way described on the website and we got what we agreed on. The details over the website were very reliable and by word, their blog on the city was also very helpful. Overall a great holiday at a good price. read more

Me and my brothers had been planning to visit our ancestral place for long time as we wanted to see for ourselves and get closer to our roots. We were not very heavy on budget though and were looking for something cheap. Crystal travel offered a very cheap deal and we went ahead with the booking. We were or as we thought were duped as they charged us almost £180 pp extra, to which my brother was infuriated and called them to reason with, however they promised the refund which we were least expecting as we read the reviews later on. But as we made the booking we din't wanted to cancel out either, so we left for India on a note of promise and deal with it once back.to our surprise we refunded while we were still in there. Which made all of us quite glad and we had a remarkable trip. Thanks a million!! read more

I booked for Tenerife past August and got a 7 day all inclusive deal for £340 flat. booking was a week prior to scheduled holiday with my girlfriend, and was pretty amazed to get the same deal for same cost as it was 2 weeks back (as i was expecting it to be costlier). They gave a list of hotels to choose from and i picked up the one closest to the beach and it was terrific. They gave us the complete set of vouchers like tickets, hotel voucher n all 3 days before, well that certainly put me into a bit of tense like situation as i was told they might tell me that it has been cancelled and i might have to re-book it on a higher mark. But nothing such happened and i got it complete and detailed. One of the customer rep called to confirm. It was absolutely a pleasure booking with Crystal. read more

I found this company on the web somewhere and wasn't really expecting anything much, just another travel agent. The advisor who assisted me, Paul, was friendly, patient and just brilliant! He found an amazing deal for our 7th honeymoon, was not pushy at all and even gave us a week to think about things before he came back to us. Even when I had paid he phoned me up saying he could improve on the trip for a small extra amount as he had just found a slightly better deal that had just come up. I am totally blown away by how pleasant and helpful he was and only had our best interests in mind. I had visited a high street travel agent which was very unpleasant and boring in comparison. A very big well done and thank you so much! We had a great and most memorable time of our lives. read more

Me and my wife booked for Seychelles past may and it was a stunner. We spent almost every evening for a week or maybe more looking for good/suitable deal for a week or so, when we surfed through crystal travel site, it seemed way lot cheaper then almost any other. we were not expecting such arrangement or such clear cut deal. We opted for all inclusive holiday package for Seychelles and it was really amazing, they arranged for Snorkeling & Diving, Fishing trip and trekking and many more activities as we were least interested in staying indoors. Everything was well planned and executed. the outdoor dinner arranged was also too good and food was delicious. We really had time of our lives. Enjoyed every moment in there, Cheers!! read more

This is my second time for this year to buy an airline ticket in Crystal Travel and the staff was very polite. Yesterday I spoke to one of the staff , her name was Sharon and she was very nice and she answered all my query. This day I spoke to Ashley and he's the one who attends to me for my final decision for my Ticket. He's nice as well. And the most important was the Ticket was cheaper compared to the other travel agency. Actually, I've known this Crystal Travel through my friend. My friend is the one who told me to try to call crystal travel because she mentioned to me that crystal travel has a cheap fare. Again thank you for the nice service . I will recommend this Travel agency to my other friends. read more

Found pricing for a Crystal Travel fare through a comparison website. The result loaded up correctly on their site, where sometimes I have seen on other sites that it isn't the same flight details or the fare price is slightly out. The whole transaction was smooth and the e-ticket was issued quickly after a confirmation email was sent to say that the seat has been reserved. I received a follow up call from a Customer Service rep to check if I had all the documents I needed and if there were any issues with my booking, which is a nice touch as After-care is an after thought for most travel agents. I would highly recommend Crystal Travel and will definitely book tickets through them again in the future. read more

We recently booked flight tickets to Manila with Crystal Travel and got ourselves return fights in £490. It was the lowest in the offering. We checked almost 20 other services and theirs was the lowest. However when we saw the deal we actually din't believe it at first as the reviews weren't that supportive, but it turned out to be a very pleasing experience, we got the e-tickets almost instantly. We used the website at first but just to be double sure we called them up to confirm the cost and if incase of any hidden costs. The staff we spoke to was Paul and he was very helpful, he booked the tickets over the phone itself and emailed e-tickets in a matter of few minutes. Truly cheap and best!! read more

I used a search engine to find flight costs and chose an option which directed me to Crystal Travel, whom I had not previously heard of. My enquiry was dealt with by Flora Bliss, who was professional and very friendly. I paid for the four tickets and Flora handed off the admin to another colleague. Unfortunately, although the details had been provided correctly to the airline, the e-tickets received were incorrect. This was resolved the next day. Later, another issue arose that I raised with Flora, who again provide the same excellent service to my satisfaction. I understand that Crystal is a relatively small travel agency, but I would have no hesitation in using them again. Thank you Flora! read more

Trip to India with Cheap Flight Tickets I wanted to attend this Goa Film Festival 2013 in India and wanted to go this beach destination badly. But somehow I and my partner wanted to make this a budget trip by saving on air tickets. She suggested me to check out Crystal Travel as her boss had always been booking tickets from this website. It was almost a dream come true when we could locate some of the cheapest flights to Goa. We were offered a combo pack which was flights tickets, hotel bookings & sightseeing options. It was a trip of lifetime as we wanted to visit India to catch up with the greatest world cinema and to explore the talcum beaches of Goa. Whoa, India here we come! read more

We really enjoyed every aspect of our trip to Barcelona. Need to go back - there was too much to see in a weekend. Experienced Tapas at its best. We went to the football also and that was amazing. The hop on and hop off Sightseeing Bus Tour is a must. 3 routes to choose from - we did the green route and that took all day!! Very good value for money. We stayed in the Nova City hotel and that was amazing. Outside the main Catalunya but Metro takes you everywhere. We purchased a T10 ticket for €9.95 - this enables you to take 10 trips on Metro/Tram - we used this between the 4 of us. All in all you will not be disappointed in the least..... Thanks Crystal Travel read more

I have to say first of all that Crystal Travel has been the best... especially my travel agent host Andy he has done a fantastic job assisting me and my family in preparation for my recent holiday flights. Andy is always puncutual in his service,on numerous occasions I have needed all my flight details immediately, I.e. times,hotels,travels deals and he has always gotten back to me with full answers to those very special questions,regarding my flight. a friendly person who is dedicated to serving customers with the highest ability. it is because of Andy's Exceptional service, that I would definitely recommend Crystal Travel to Anyone:) read more

I found crystal travel to be very good value for money, of which was almost unbeatable in the travel market. My son did the booking for me as I was at work. I would reccommend Crystal Travel to anyone as I have never had any problems with their service or recieving my e-tickets. I also had a chance to talk to 2 of the customer service agents, which provided excelent customer service and went out of their way to help me find a flight. Thank You Very Much for your help as it is always appreciated. It took less than 24 hours to recieve my e-ticket, as the transaction was almost instant. Once again i give 5 stars for Crystal Travel. Thanks. read more

Awful Customer Service and never even replied to my last email. Not helpful at all in finding out if I need a visa for Vietnam for my flight to Australia with an 8 hour stop over in Vietnam. Luckily the airline was extremely helpful, even though they said that Crystal Travel should be more than aware of the visa requirements. Shocking that they couldn't be bothered to help me out after I've spent a large amount of money on flights with them. Can't trust the company so definitely will never use them again! read more

Crystal Travel has provided me with the best support and friendly advice. Crystal travel has fantastic customer service, good sense of humor and like i said very friendly to talk to. I have rung them countless times for help on my booking (as I am a student and this is the first time I have booked a holiday without my parents help) and every time I spoke to a different member of staff such as Flora or Neil who helped me and explained everything perfectly. Very highly recommended! Thank you Crystal Travel! read more

Good site, easy booking. Had doubts as i have never heard of Crystal Travel but was recommended I use cheapest flight. Can't cancel but that's my fault.... do research first on airlines and luggage allowances! Not happy about SAS. Wish I did my homework first but hey ho we live and learn. Taking 2 pieces of luggage with me, hope they arrive at my destinations ok. Even with the extras, the chosen flight is cheaper as my direct route has sold out on my chosen dates. read more