The worst possible customer service experience ever. I am not from the area and was only down for the event held at this location (Crystal Palace). During the event, a server spilled candle wax all over my suit coat and completely ruined wardrobe for the night. Originally, I spoke with a manager who empathized and said she would help take care of it for me at the end of the evening. I did not not make a big deal of the situation and was calmed by her statement. At the end of the event, I could not find the manager I had spoken to and was directed to the owner. From the beginning of the conversation he was completely unapologetic. I explained to him the situation that my coat was ruined by one of his servers and that the lady I had spoken to earlier said they would take care of it for me. As the conversation progress, he became aggressive and down right rude. This was very upsetting but I held my composure and I asked the owner to fix this situation. I asked him to have my coat cleaned and mail it back to me. He was not accepting and responded with negative remarks to the point making demeaning comments alluding to the value of my coat.......my girlfriend was furious and asked him to reimburse me for the damaged coat if thats how treats his customers. i walked away that night with a small reimbursement for my bad experience and my ruined coat (which i left there)..... I later found that my coat was cleaned and returned to me via. a friend. I was SHOCKED... This person who was completely rude and unapologetic to my experience could not have decided to have my coat cleaned and sent back... For a moment, I actually thought this guy was not as bad until when I received my coat. I found the candle waxed was cleaned but this owner, decided to add a few extra stains to the interior of my coat...I'm so freaking FURIOUS! Please don't give your business to this jackass of an individual who clearly does not respect his customers. This was a nightmare of an experience in customer service. read more