I was one of Crunch's very first customers. I was promised a meal if I mentioned the service to others. I did of course, but no meal (just sales talk!). I referred many more people to Crunch who I'm now in the process of referring away. They were fine when they were small. They believed they were being disruptive (a bad term to use, usually means there isn't yet a market for it). As the company grew the service got worse. No longer was I talking to an accountant, but an account manager. Someone who would either give incorrect advice (pointed out on several occasions, with an oh yeah, you're right response), or I ended up doing my own accounts and having to get a third party accountant to review them. At best they're suitable for contractors (I.e 1 client at a time), in which case your tax is simple enough to calculate using FreeAgent or the like. They've lost their gap in the market. Xero/FreeAgent are much better and cheaper, and so is paying an accountant on top to get advice that saves you money. Their software is incredibly slow compared to competitors, they've also barely improved their product since it launched despite how much they've claimed to spend on it. They're about to increase their fees which is just a sign that they're not profitable enough for their shareholders.​ They don't care at all about their clients, which is what you need from an accountant. I don't want a standard reply from Crunch about how they can improve their service (they can't), I just suggest other people, especially growing businesses, consider other options or it could cost you many £1000s that you weren't aware. Go for an online software package + a real life accountant who cares about your business. From what I hear more and more of their customers feel the same so I don't know how they feel they'll achieve their growth targets. Investors watch out! read more

I rarely recommend services to people there are just few things out there that are impressive enough for me to point other people to them but Crunch is one that I do. In fact, I've even caught myself urging people I know who run their own businesses to make the move from traditional accountant to Crunch. I've been with them for three years and have been consistently impressed. The software is easy, even fun, to use. I feel in control of my accounts in a way I never was with a trad accountant. The service is superb. My wife also runs her own business and a few months ago we both had a question about a tax issue. We both e-mailed our accountants. My wife's accountants came back to her in three days; Crunch came back to me in 3 minutes. Both gave useful advice but Crunch is moving at a pace that fits 2012 not 1912. It's continually improving. In fact it was a recent development that prompted me to write this review: they've just introduced a multi-currency function. I probably have one or two overseas jobs every year and it's always been a hassle messing around with different currencies, so this will be very handy. Good work everyone at Crunch! read more

I came across these guys when I was looking to get shot of the awesomely crappy accountant who was slowly bleeding my business to death. I was sceptical as I read the blurb about how it was "painless" and "easy" and rolled my eyes when I got to the bit about saving money AND time as that is just crazily unlikely, if it were true everyone would be using them, right? Well I'm a year into using the software + accountant now and they have saved me a good £5k (this year alone) and that is AFTER I deduct their fee. Plus it takes me 10 mins a week to do my invoices and expensed saving me about 48 hours of tedious fiddling a month. I don't know why they are not the only accountants out there, I guess most people just don't like extra money and free time?! Please, please, please can Crunch take over the transport network too? I'd like to cut my daily commute from an hour to about five minutes and the price from £10k a year down to the price of a coffee and muffin.... read more

Great concept which ought to work very well. Unfortunately, like most low-cost, automated systems it becomes a nightmare when things go wrong. And they frequently do. I could not reconcile my accounts for over 6 months after I transferred to Crunch, the system cannot not read HSBC corporate card statements (or any uploaded statement without a balance column), it seems mostly to be staffed by low-cost juniors with little experience and whose their professional advice is, at best, superficial, at worst plain wrong (an error over VAT due cost me £££). They frequently fail to do what they promise and even forget they were even asked! I really want to love Crunch as much as they want to be loved but, honestly, they are way off target in providing a professional service that can justify even the seductively low monthly fee. Until they get their act together it is simply not worth the hassle and potential a big time consuming mistake. read more

I was one of Crunch's first customers, in fact the very first, so I have been with them through the early days when, as expected, there were teething problems. What stood out was how they dealt with these, namely swiftly and honestly. It is when things go wrong that you really find out what a business is like. And when I have a query or complaint now, several years on (which is rare) they deal with me as I would expect that is why I stay with them. For me, it delivers exactly what it says. If you want control over your finances and are prepared to do some of the data input, it is excellent. If you want someone to do it for you, they offer that service as well I believe. The key differential is that Crunch are no vanilla accounting firm. They are innovative, and always looking to add value. read more

I've been really disappointed with Crunch. The software is just about OK, but the much-vaunted service decidedly lacking. Lowlights for me - Its taken 6 months to get it set up properly, and is still not right. - E-mail queries consistently required several prompts to get replied. - Telephone messages left and not returned. - My VAT submission was made late, and then only after my prompting, resulting in an encounter with HMRC. Crunch has flashy software and marketing. The company looks to be making the mistake of many other IT service suppliers however, and being obsessed with that to the detriment of service. I'm sticking with it for now, but very unsure about the long term unless it gets better. read more

I have been a Crunch client for the last 8 months and the level of service has been nothing but superb. From setting up my company through to chasing invoices and paying myself, the whole process is and has been, utterly painless. I recently emailed them a few suggestions and ideas, not really thinking anything more of it. A couple of days later, I received a call from their MD inviting me for a beer as he want to hear more. From a customer service point of view, I am not aware of any other company where this happens, especially in such a large organisation. Simply phenomenal. Working with Crunch allows me to get on running my business. read more

Looks good but fails to deliver. I have recently moved over to Crunch after seeing one of their demonstrations have had a month of Hell trying to set up my information and still have a number of errors. I have had my issues escalated on numerous occasions, spoken to 3 different individuals, all of whom claim to be looking into my company set up and providing assurances that this has been completed accurately only for me to find further inaccuracies and issues. Some of which could have resulted in incorrect fillings with the HMRC. I would NOT recommend Crunch to anyone. read more

Having tried a few different small business accounting solutions for my pervious businesses, I found using Crunch has made life much easier and simpler currently as an MD of a small consultancy. Crunch brings together in one place the key components of accountancy such as reliable online access, book keeping facility, payroll and great customer service. I would highly recommend Crunch to any business that wants a hassle free and efficient accountantancy provide. MD, Centre for Enterprise & Founder of Intrapeneurhub.com (http://intrapeneurhub.com/) read more

When I became freelance I was looking for a simple accounting system. I realised Crunch was a good fit for my needs while I was compairing online invoicing systems as it was the only 360-degree service. I used to work with an innovation agency so it's part of my expertise. Using the system for the first time I found it to be intuitive and it was clear they had made sure that usability and design was a priority, which is something I appreciate. Video link: http://www.youtube.com/watch?v=qDieAdC37Es read more

I have been with CRUNCH for 3 years and in that time I have had no grounds for complaint at all. In fact, the opposite. They advertise themselves as being human first and software second - I find them proactive, friendly, courteous and knowledgeable and they apply the utmost professionalism towards my company accounts and me as a small business owner. If only my bank were so proactive and professional! 5 Stars. I have no issues whatsoever. read more

Having just recently registered with Crunch and gone through their supremely easy set-up process, I can't speak highly enough of these guys. My new company was registered within a couple of days and everything taken care of by Crunch. The online interface looks amazing and I can tell you that the whole tax and accounting issues are now a weight off my shoulders, letting me focus on the business. Simon Red Chair Marketing Ltd read more

I absolutely love working with Crunch its made my life so much easier. Its way better than sitting with a large firm where all the accountants are wearing suits and charging you to do soand they have no interest in making your life easier. The team are delightful, efficient, prompt, informative and I really appreciate their model. read more

Just signed up with crunch and it couldn't have been easier. The customer service was spot on and the actual system is easy to use and hopefully will help my business grow by making the accounting simpler. read more

You're paying to do your own accounting with Crunch. A nice website and overview it may be but the accountant is doing less while you're doing more. read more