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    Crs Computers R US

    5.0 (1 review)

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    13 years ago

    nice and friendly best service and get prices i got a really go gaming computer for 200 dollars

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    The Spy Store - Spy Gear and Equipment Stores and Online Sales Canada

    The Spy Store

    1.4(10 reviews)
    0.2 km
    $$$$

    Very rude owner and terrible customer service. Don't give a penny to this company, he only sells…read moregarbage from China. Cheap plastic low quality 2mp cameras that are worth maybe $40 are being sold for $300+ Walked into the Vancouver location (Had to call the store first and ask the owner to unlock the door because he was in the back "making a coffee"... It seemed like I was burdening him by trying to give him my business. Then I asked if he carried any HikVision products. He snarled "Nope!", and left to the back to never be seen again. My wife and I couldn't believe how bad the service was. Very disappointing and I honestly hope this store goes out of business!!

    I am a private investigator in Ontario, with a client concerned that someone might have put a bug…read moreor hidden camera somewhere in their house. My license is relatively new, so I didn't have the equipment needed for the job. I did some research and found two devices that have the functionality we needed - one on Amazon and one from thespystore.ca (the online extension of this Surrey store, and two others in Vancouver and Calgary). We discussed it at length, and decided to buy from this store, even though the price was 3x the cost of the device on Amazon, and would take three days longer to arrive, because we believed that we were more likely to get the customer service and technical support we needed from a Canadian Company with storefronts. After all, if we ran into any trouble, we could just pick up the phone and call. You can't do that over Amazon. We paid $21 for the fastest possible shipping (5 day ETA), then sent a friendly email as soon as we paid (late on a Friday), to let them know that that order was time sensitive. We wanted to make sure it was sent right away. We offered to pay extra for faster if it was possible. Three days later I tried to calling one of the stores, but couldn't reach any of them. A recording at each told me to change my call settings a they don't take calls from private numbers. I adjusted my settings as instructed and tried again; still couldn't get through. I DID manage to reach someone by sending a message on Facebook messenger - they were even very helpful, and were able to get someone to respond to my email. The reply gave me a tracking number and said that the device had been sent the day it was ordered, and (as per the other question that was in the original message) I could count on him for tech support if the device didn't seem to work. He gave me his number to call. I was relieved - delays in responses happen, I figured they were busy - but then I entered the tracking number at Canada Post. The day we placed the order was just before 4:00 a.m. on Saturday. The order had not been received by Canada Post until the evening on Monday, just before 7:00 p.m. Right away I tried to call Larry, but again, was blocked from getting through by their system. Double-checked my settings, tried again, blocked. I wrote back to let Larry know - that Canada Post received the package late, and that I couldn't call the number as it was blocking me along with the rest. Could he please write or call me back at my number? The item arrived two days later - early! Thank you Canada Post! I opened it, put it together following the instructions in the manual, then tried to test it. Nothing. It is an all-in-one camera detector that I can't get to pickup on either of two on and operating cameras, a wi-fi signal, or a cell phone. In my inbox I still had no reply from Larry. So I sent another follow-up over messenger on Facebook, this time more stern than I had been to this point. I explained the situation, and said "Larry assured me that he was available to troubleshoot technical issues. I replied to him, as I have advised here, that I can't call the number he provided, and now it's been another two days without a response...I'm not trying to be a headache here". Nothing. So I sent another follow-up to sales@thespystore.ca (I think there is a team using the same account). I wasn't "friendly", but I was reasonable. I wasn't trying to provoke an argument, I was trying to incite them to take the situation seriously. I explained the problem with the device and re-iterated the time-sensitivity in the same matter-of-fact tone that I have written the whole story out here, adding "I shouldn't have to work this hard for a basic level of customer service." Their response, within ten minutes (and after all that) was, quote: "Ooo , so negative , you don't know what you are talking about .Not a very good start , but if you don't like it send it back ,un open and un used (Sic.)" You have to open the box and put it together to know if it works or not. My client covered the $300+ cost of this. If I can't get it to work or it is actually defective (sources online other than the store suggest my chance is 50/50), I might have no choice but to buy the device we considered on Amazon in the first place and then refund them the difference, both from my own pocket.

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    The Spy Store - Spy Gear and Equipment Stores and Online Sales Canada

    Spy Gear and Equipment Stores and Online Sales Canada

    The Spy Store - Spy Gear and Equipment Stores and Online Sales Canada

    Spy Gear and Equipment Stores and Online Sales Canada

    The Spy Store - Spy Gear and Equipment Stores and Online Sales Canada

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    Spy Gear and Equipment Stores and Online Sales Canada

    Crs Computers R US - computers - Updated May 2026

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