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    CRS Computer Services

    5.0 (1 review)

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    13 years ago

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    Best Buy - Greensburg

    Best Buy - Greensburg

    1.9(34 reviews)
    1.6 mi
    $$$

    I went to Best Buy yesterday 1/2/26 to return an HP Business Standard card that did not work. I had…read morejust purchased a new laptop for $600 and a printer for $500, spending about $1,100 total. A Best Buy customer service representative (employee #5424770492) told me I needed to buy the HP Business Standard card for $150 to set up Microsoft Office on my new computer. The code either did not work or was not compatible with my new laptop, but it would not install at all. After wasting time trying to make it work, I contacted HP directly and ended up spending another $100 for the correct program. HP installed it on my computer in about five minutes with no issues. When I returned to Best Buy on 1/2/26 to return the HP Business Standard card, I was told that software cannot be returned--even though it did not work. There is nothing on my receipt that says this product is non-returnable. Because of this, I am now out $150 for a product that was useless to me. This experience was extremely frustrating and disappointing. I will never buy another product from Best Buy again. I strongly recommend going directly through the manufacturer instead of relying on Best Buy's advice or return policies.

    House hit with lighting. Lost 3 TVs and other electronic items. Bought a TV and went to return it…read moreafter 15 days because insurance adjuster told us to hold off until you get a judgement. Now I have a TV in the box that they will not take back and I don't need it now. Said if I buy a membership for $49/year they might take it back. Will not buy from them again. Order online and return anything

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    CRS Computer Services - computers - Updated May 2026

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