This was my first time staying at an airport hotel; Hilton Garden Inn Birmingham Airport did not…read moredisappoint by all means and exceeded my expectations in many factors, I would say it is the best Hilton I have stayed at in Birmingham, and I much prefer this hotel to the Hampton on Broad Street or the Garden Inn at Brindleyplace. The hotel opened in 2018, and still feels pretty new and modern to this day.
The location is fantastic for Birmingham Airport, it is a couple of minutes away from the main Terminal, next to the West Midlands Police building. From the Airport, you can get the Air-Rail link which takes you to Birmingham International in just 90 seconds. From here you are able to get a train into New Street, which gets you into Birmingham city centre in just 10-15 minutes, you also have connections into the NEC (huge exhibition centre) and Resorts World (casino, outlet mall and multiple restaurants and bars)
You can see my reviews for these locations at
Birmingham Airport - https://www.yelp.co.uk/biz/birmingham-airport-bhx-birmingham-2
NEC - https://www.yelp.co.uk/biz/nec-birmingham-2?osq=NEC
Resorts World - https://www.yelp.co.uk/biz/resorts-world-marston-green
The room rates were competitive, I personally only decided to stay at the Airport as on this occasion it was cheaper than other Hilton's in Birmingham, wanting to make the most of my Gold Hilton Honors status (Free cooked breakfast or 750 bonus points at a Garden Inn). The average price is around £80-100, although the rates can obviously exceed that, looking at rates in November 2021, it does reach over £250 and even up to £375, at least once a week. I would say the hotel is worth nowhere near that price and if I had paid that sum, I'd be demanding my money back. This is not the most luxurious of hotels, but it is a good, sold airport hotel.
The room had very good noise-cancelling, the big thick windows and doors, meant no noise was heard externally, the only internal noise was after 11:30 am when housekeeping was working the room, which wasn't too bad. Sadly, my room was overlooking the car park, rather than the run-way. I think they should give you the option or ability to reserve a room with a better view when using the online check-in.
My room was comfortable, it was a little basic but still had everything I needed, the 25 sq meters room was larger compared to the city centre, it had a comfortable bed, blackout blinds, a desk, a mini-fridge, a large TV, plenty of plug sockets with USB charging.
The staff here were very friendly and happy to help, the lobby did always seem super busy with people checking in and out at all hours, but that's the Airport for you. It seems to be full of travellers and flight crew, and then there's me just staying at the Airport for the sake of it!
I did not use the food and beverage services in the hotel, but that wasn't through a lack of trying. I was upset that breakfast ended very early on the weekend at 10 am (Most hotels generally run breakfast until 11), food also stops at 10 pm at night, they do have a couple of sandwiches at Reception but with the kitchen closed and nowhere nearby to get food (The limited choice of shops/restaurants at the airport are still closing early, generally around the last flight and before 10 pm), this meant I went to sleep on an empty stomach.
I did have a couple of problems with my stay:
- The hotel is one of the few hotels I've noticed which still takes a card hold, having a debit card meant I am unable to use the funds until it is released (generally takes 30 days), the hold is done per day meaning on a one night stay, two holds are taken. At £50 each this isn't cheap
- Food and Beverage issues as previously discussed.
- Housekeeping entered my room when I was still sleeping, I was told this was because they were not aware I had a late checkout however this was still frustrating that they couldn't wait for me to check out.
- The bathroom door did not shut properly, no big deal as I was staying on my own.
4* - Overall, I was super impressed by the HGI at Birmingham Airport, it's a strong four-rating for sure, there are obviously some issues that need to be addressed, but I would definitely stay here again