Stayed at the Crowne Plaza for two weeks during a business trip to Newcastle. The staff at this hotel are fantastic, and make you feel very welcome when you're a member of their IHG rewards club. I also would like to make a special mention to the Seasalt Restaurant which is part of the Crowne. I simply did not leave the hotel for dinner, as the service and food provided at the restaurant was fantastic. One of the senior members of staff who worked at the restaurant (I forget her name, but she works every week night), from day 1 would always offer me a newspaper to read, as she could see that I was on a business trip and would be dining alone. From the 2nd night onwards, I would always be quickly served (even if the restaurant was very busy), and not once was my glass of water empty during my whole dining experience.
I've read some reviews indicating the softness of the pillows at this hotel. After my first night, I simply left a note on the table asking housekeeping to find me some firmer pillows. When I arrived at the hotel from work in the afternoon, housekeeping had left me two extra pillows, and a note asking me to call them if they were not suitable for my comfort. If you're unhappy with anything about this hotel, simply ask, as the staff are always willing to assist.
For corporate customers who want somewhere convenient to stay, and also appreciate great service, I would highly recommend the Crowne. My only complaint - I became lazy in trying to look for new restaurants to try, as the service at the Crowne was extremely hard to compete with.
I know this review seems a little over-the-top. However, I was genuinely impressed by this hotel. Whenever I book a hotel, I always look at reviews, so I hope this helped in your decision. read more