I called yesterday to get an appointment for my son and daughter. The man who picked up was able…read moreto get my daughter in THAT DAY! My son goes today. How amazing is that? Not only did they get them in quickly but the communication that John provided to me was above and beyond the call of duty. He was professional, polite and clear about how much we would owe and walked me through paperwork. I definitely gave him a lot of work that day but he did it with a great attitude and a smile on his face. My daughter loved that she got a welcome gift and excellent service. Her nerves were settled by the time the Dr. came by. Kara - our hygienist was great at providing us with information, answering questions and providing excellent clinical service. I'm so happy that they are now party of the Lake Shore Family Dental Family!

Overall staff was fantastic to deal with except for the billing. I got a quote for services. Then…read morethe day of the appointment the cost doubled, then they contacted me weeks later asking for more money after the services had already been completed. That would be like getting an oil change and the shop contacting you after words to pay more for a service that was already paid for and completed.

I am incredibly disappointed with the treatment I recently experienced at this practice. Every…read moresingle patient deserves to be treated with basic dignity, fairness, and respect. Unfortunately, my recent experience made it overwhelmingly clear that the quality of service and respect you receive here is determined by the color of your skin. A dental practice should be a safe, welcoming, and professional environment for everyone in the community. Discrimination and a lack of respect are completely unacceptable. We will absolutely be taking our business elsewhere to a practice that values all of its patients equitably.

Dr. J is very unprofessional and confrontational was arguing…read morewith myself and my son because my son did not want to get root canal, filling and extraction within one visit. And my son's front crown came out after 6 months and he will not see him to fix it TERRIBLE!!!!

My husband and I love the service here. Dr. Aziz helped when our toddler son had trauma to his…read morefront tooth and made sure we were able to get quick care. Every time we go the staff is friendly and they even held my baby one visit. The facility is clean and they're always on time. Would highly recommend!

Avoid this office at all costs -- the most fraudulent medical practice I've ever encountered…read more When we first called, the receptionist clearly said they are a participating provider for our insurance. Later, we found out that only the office is enrolled -- not the doctors. That's completely misleading and feels like a deliberate trick. They also refused to schedule a dental appointment unless I prepaid -- asking me to physically bring a $168 check to their office. When I called to confirm, they used my own birthdate to verify their records -- meaning anyone could call, say my name, and receive my personal information. So much for patient privacy. During a routine cleaning, they took four X-rays (covered by insurance) but now want $40 just to release those images to me. I also suspect long-term fraud. Even though it was my first time there, their records falsely showed I'd been a patient since 2012. I initially chose this office based on all the glowing 5-star reviews, most of them are vague and sound copied. Why in the hell people will come here to leave perfect copy-pasted reviews? How this place is still in business is beyond me. Something is very wrong here. -------------------------------------------------------------------------------------------------- [UPDATE after owner's reply]: Rather than addressing the serious concerns I raised -- like insurance misrepresentation, privacy risks, and unusual billing practices -- your response attempts to shift the conversation to my alleged behavior. That is a deflection, not accountability. When I arrived at your office, I said: "Hello, I have an appointment at 2:15." Your staff said no appointment was found. I asked, "Do I have to go home?" and upon hearing "Yes," I replied "Thank you" and quietly left. There was no confrontation or accusation of fraud in person. Over the phone, we asked to schedule an appointment without prepayment -- a standard expectation for most dental practices. Your staff instead insisted I bring a check or cash in advance, in person. In response, I suggested two options: that someone from your office could collect the check, or that I could drop it off after work -- around 9 p.m. That was clearly about delivering payment, not demanding a 9 p.m. appointment. Your team then abruptly ended the call. At no point did I berate, coerce, or threaten your staff. These claims are inaccurate and appear to be an attempt to discredit a legitimate complaint. Instead of taking responsibility or clarifying your policies, you've chosen to attack me personally. That raises even more concerns about how your office operates and treats patients who ask reasonable questions.

I've never been someone who enjoys going to the dentist, but over the years this practice has…read morecompletely changed that for me. By going consistently, I've learned to trust the quality of their work and the care they put into every visit. The team is skilled, patient, and always willing to explain what they're doing, which has helped ease a lot of my old anxiety. I also genuinely enjoy talking with several members of the staff -- they make the experience feel personal rather than clinical. I'm grateful to have found a dentist I can rely on.

I've been coming to this dental office on and off for about a decade now. My mom first introduced…read moreme to them and is also a patient here. The ladies who work here are very professional and efficient, and every appointment I've had has been quick and easy. They are a little more expensive than some other places, but I'd still recommend them. Based on the quality and amount of work they do, I feel like the pricing is justified. They also offer some pretty nice in-house yearly plans, accept insurance, and take CareCredit as a financing option, which helps make things a little more affordable.

Outstanding care. Everyone is so nice, Dr very knowledgeable. Very advanced technology. I highly…read morerecommend

We had high hopes for this dental practice, especially since we had almost a six month. Wait to get…read morein, but our experience was frustrating and disappointing. I scheduled back-to-back appointments for my husband and I, fully transparent about the fact that we would have our toddler with us. Was told that would not be an issue! My appointment was for 8 o'clock and my husband's appointment was set for 8:30. They came out to get him at 9. When my husband expressed concern about bringing our toddler back, without my appointment being done, he was told it would be fine. However, still feeling uncomfortable, he chose to reschedule--and was initially told that was acceptable. When I came out my appointment at 9:15, and didn't see my husband in the waiting room I inquired where he was? The receptionist told me that he had left because he did not want to bring the toddler back with him and that he can reschedule. When I inquired about whether or not he could pop back up now, since it was only 915, I was told no that his appointment was slated to end at 9:30 (even though he had just left the waiting area less than 15 minutes previously). The receptionist offered an appointment for Tuesday, and I said I could not accept it without conferring with him. When I got to the car and he said it would be OK, I called up to the desk and set the appointment. No issues. What we didn't expect was to have the new appointment canceled minutes after via text with the explanation that "Dr. Eric was unhappy that we lost an hour appointment on our schedule this morning" and that they needed to accommodate other patients on their waiting list instead. I did call and speak with the office manager, who basically informed me that I did not schedule back to back appointments instead, I scheduled staggered appointments which is different. She told me that Dr. Eric heard my husband say he was going to reschedule and heard the whole conversation and it was his call to make. As I explained to the office manager, when I spoke to the doctor at the end of my appointment, he made no mention he wasn't going to see my husband. I know it's a moot point because we won't be continuing with them anyway due to moving, but still--their response felt unnecessarily punitive. While we understand the importance of keeping a full schedule, patient comfort and flexibility should also be prioritized. Had we been informed upfront that rescheduling could result in cancellation, we would have made a more informed decision. Instead, we were left feeling dismissed rather than valued as patients. Professionalism and understanding go a long way in healthcare. Sadly, this experience left us questioning whether patient care is truly the priority here.

Great staff , clean office , very friendly The Dr was very…read moregentle and Ms Wallace , the office manager was very helpful at addressing my need . I go there every 6 months for my cleaning and Nicole is the best hygienist ever .

So I really can't say enough good aspects of this practice, but I will try. I accidentally broke a…read moremolar biting into a piece of popcorn. I immediately called my regular dentist of over 45 years. Unfortunately for me he is in a new practice and they don't take our insurance. He did see me however & I paid cash so I knew what I needed done to fix the tooth. I came home and started calling the dentist he recommended to confirm they accept my insurance. None did. I finally found White marsh dental & Dr. Kelmenson. I arrived at the office early to fill out any additional paperwork and was promptly greeted & checked in. I quickly went back to get X-rays done and then into a chair. The dentist reviewed the X-rays and said it could be fixed with a new filling but it will likely need a root canal since it is broke just at the gum line. I explained to Dr Kelmenson I don't do well with needles especially coming towards my face/mouth. He said I could get nitrous oxide to help relax me. I just had to pay out of pocket for the nitrous. Ok, I was fine with that. He put the mask on me and take a few deep breath's and he was able to get the novocaine injection done and move right into fixing my tooth. He explained everything he was doing and respected me being a medical professional so he could explain things in medical terms and I understand. Excellent bedside manner. I am definitely going back for my 6 month cleaning and as tough as it is to find a good dentist.... I have found 2 Dr Kelmenson here and my previous dentist. Overall I would recommend this practice4/5 I'm only taking a star off because it's hard to get an appointment. I am used to having a few Saturday hours but this office doesn't.

Thorough, competent really friendly atmosphere . Convenient location with good parking.read more

The staff were skilled and patient. I appreciate their professionalism and thoughtful approach.read more

I always have a great experience here. My normal hygienist is Julie, (which I love). However I had…read morea different hygienist today named Chelsea, she was awesome as well. She was gentle and caring. Dr. Shakoori is nice and gentle as well as the other ladies. I have yet to have a bad experience.

I had a good experience at the Dentist a few weeks ago. While I was very nervous about having a…read moreroot canal, Dr. Do the attending dentist, was very amicable and kind. He allayed my concerns by informing me that he would administer sufficient numbing of the area. He did and he massaged the area as well. He frequently asked if I was alright and assured me during the process. Surprisingly, I felt no pain or discomfort. I was so calm and relieved during the process. On my follow-up visit, Yessi did a phenomenal job! She removed my temporary crown seamlessly with swift action. She was relentless in assuring that the crown fit correctly allowing for flossing clearance. I loved how she worked. This young lady was quite proficient and professional and did it in record time! My experience was terrific. I highly recommend this practice. The office staff is also very welcoming and attentive. I am very pleased with this practice.