Update: Management reached out and corrected the situation. We are happily awaiting our new door…read more Will update further once complete.

I recently had a window repaired by Wilke Window and Door of Shiloh, IL…read more I have no complaint on the quality of the service, however their pricing on labor is extremely outrageously high and very overpriced. Wilke charges $145, to give an estimate. Which consisted of a technician measuring the broken window and taking pictures. The total time spent at this service call was 15 minutes. This has to be pre-paid or they will not come out. They then give you an estimate for materials and service, and 1/2 of that needs to be paid in advance before they will order the materials and schedule a repair. The window replacement took a total of 1 hour, which consisted of removing the lower broken double hung window, and replacing it with a new one. Labor on this 1 hour was $243 So total labor for 1 broken window, total time spent, including two service calls was 1 Hour and 15 minutes. Total labor was $398 I tried to talk to the service manager about this, and he said basically that, it is what it is. I hope to never have to use them again.

If you can keep an open mind, this is the home of good bargains. I don't understand why a bathroom…read morevanity is such a challenge to find, but they have plenty in stock, a good variation of sizes, and after you've visited Home Depot or Menard's it is clear the place to find a vanity is here. Not limited to vanities, they also have doors, windows, columns, basically anything custom that didn't work comes here for resale. Everything is new. It was just the wrong size. Go check it out. Your house will thank you.

We recently completed our basement bar project and they were super helpful with helping us choose…read morethe cabinets, countertops, sink, and helped with all of our questions as well as checked in on us periodically through the process to see if we needed anything. Their customer service (Alex was excellent and very knowledgeable about what we needed !!) and attentiveness to detail (Tina was wonderful and made sure we had all of our needs met!) helped ensure our project went smoothly and we were very pleased with the quality and efficiency of the entire process! We will definitely be using them for all of our future projects too!

We had a clean cut tub done. We absolutely love it. I wish we would had had it done a lot sooner…read more It is so easy getting in & out of the tub now. He did an excellent job. We highly recommend this company to everybody. On a scale of 1-10 for the job they did for us, they get a very well deserved 10. Thank You.

He put in shower bars and one on door going to garage. Did a great job super nice people coming backread more

NOT ONE STAR - ZERO!!!!!…read more Still absolutely terrible. Amazingly, they have gotten worse I think. Since I wrote my review, they STILL have not successfully finished the job at my parent's house, and my Father has retained an attorney. In terms of my own jobs they did - as of 12/18/25 they still haven't paid the sub that they contracted to do the roof. The roof went on 9/25/25 and I paid in full and received a lien waiver from Bianca the same day, yet the sub is still waiting to be paid.

Had multiple promises in writing from Bianca that I could get a new roof within 2 weeks for a house…read moreto close on time... so even though my mom didn't raise no fool--I gave them 50% up front because Mike said I would get my new roof in 3 weeks (weather permitting--he mentioned rain) now it's been 4 weeks and they don't answer the phone or call back... will be hiring an attorney to get my $2,500 back... last week he left a voicemail about the heat ruins the grit on shingles but folks in FL getting new roofs everyday with 110 degree heat index and 100% humidity... they work morning, noon and night in Florida so I think this place is a scam! I found them through an ad on Facebook when I was looking for a small business who accepts insurance due to the tornado damage throughout St Louis and Bianca talked to me for weeks under the guise that State Farm would be paying for my roof then come to find out--they don't even work with insurance companies... these people are delaying the sale of my house! Refund my money or give me an appointment... (the house is 750 sq feet & the carport's roof was already done so how hard is it to send 1-2 workers over there to do the roof in a few hours?!?) much easier then cleaning up your reputation online I assure you! The Vice President of JP Morgan Chase is even calling them & can't get an answer!!! Now Mike has called and he refuses to ever give me a new roof due to this honest and factual review... he was full of lies and his real timeline would've been 8 weeks anyway! (I found that out today while he was lying)

I had a very frustrating experience with this company. First, we waited over a month and a half to…read morereceive a tax ID number, which delayed our ability to file our taxes. For something so time-sensitive, that kind of delay is unacceptable. On top of that, after all the waiting, we were then told that our windows do not qualify for the rebate that was discussed earlier in the process. This was extremely disappointing and feels misleading, as this information should have been clearly communicated upfront before we moved forward. The lack of timely service and clear communication made this a stressful experience. I would strongly recommend that others get everything in writing and confirmed before committing, as this process did not go as promised.

Disappointing Experience with Universal Windows Direct…read more I originally chose Universal Windows Direct based on a positive interaction with Darren, who was knowledgeable, friendly, and emphasized the company's lifetime warranty. We decided to move forward with a window installation on March 15, 2023, despite the higher cost, because of this promise. The installation itself was excellent, but after a few months, the clasps on the windows began to fail. A technician replaced them at no charge, which was in line with the lifetime warranty. Encouraged by our initial experience, we decided to contract with Universal Windows for siding on June 19, 2024. Brandon, who handled the sale, again reassured us that the same lifetime warranty would apply, with no fees involved. While there were some delays and scheduling hiccups, we were willing to overlook those as we wanted the job completed. Unfortunately, the siding installation on September 12, 2024, was a major letdown. The installers faced communication issues, cut our cable line (disrupting my work), and rushed through what should have been a two-day job, finishing it in under 8 hours. Within a day, the siding began to detach. Additionally, there were holes under the sunroom, trash left in both my yard and my neighbor's, and missing flashing. When I raised concerns, the installers' only response was "it's not in your contract"--which was incredibly frustrating. A technician came out and suggested a full reinstallation, but when work was done on January 2, 2025, only the loose pieces were nailed back up, leaving the job looking poorly done. By January 28, 2025, the siding had detached again. Another technician came out, but once again, only nailed it back up. The real shock came on March 19, 2025, when I was informed about a new $149 service fee. This was in stark contrast to the terms of our original agreements, which had no mention of service fees. I was told the siding would not incur a fee because I was still within the one-year warranty, but my windows would be charged since they were outside the warranty period. However, my window agreement never mentioned a service fee, and the siding agreement stated that such a fee would only apply if the damage was outside the warranty coverage. When I raised these issues, I was told that the company could change the terms of the warranty at any time. This felt incredibly unethical, as I was never informed of these potential changes at the time of signing. In conclusion, while Universal Windows Direct initially seemed like a solid choice, the ongoing issues, poor quality of work, and changes to the terms of the warranty have left me deeply dissatisfied. I would caution potential customers to carefully review all terms and conditions before moving forward with this company.

We hired Tratt to demo and design build a new detached garage. We started working with them in May…read more2023. We finalized plans by August and agreed to a final cost proposal in September including an estimated 2-3 month project timeline. At first, they provided okay communication, a bit slow at getting back to us but we figured they were busy. The demo began in September 2023 and was completed by early October. Concrete began a couple weeks later and finished in October 2023. Framing in November then roofing and rough electrical by late December 2023. In January, communication broke down. Calls and texts went unreturned while we waited to hear when siding and gutters might come. Near the end of January to our surprise the owner of the concrete company showed up at our door informing us that he had not been paid for the work that occurred back in October and that he would put a lien on the property. We informed him that we paid Tratt on time for each invoice. We finally got in touch with Tratt and inquired about the concrete. They claimed they were disputing their invoice. At this point, we had been waiting a long time for the siding and gutters. Our expectation was the same company would do both but according to tratt no one was getting back to them. In February they opted to do the siding themself. The siding on the back of the garage was misaligned significantly (1" or more). When we pointed this out and asked to correct it they got defensive. They claimed correcting it would mean a portion would no longer be to code and so they would charge for the time. They did eventually fix it but made a mess while doing so. We had to pick up the trim nails left behind all over. Around the same time we received the Notice of Claim of Mechanic's Lien from the concrete company. Then a mere 10 days later, we received another (!!!) Notice of Mechanic's Lien from the truss company. We asked Tratt why they had not been paid, and they continued to feed us more excuses. They claimed they didn't show up to the meeting location to pay the invoice in November and that their bank account was hacked so they couldn't accept a check. Tratt said they will be paid. We called the truss company a couple weeks later to see what was going on and they said that they have not been able to get a hold of Tratt, that they still had not been paid, and that the story of them not being at the agreed location to collect payment was not true. Over the next 2 months Tratt was nearly impossible to get a hold of. We called, sent numerous emails, and texts asking for a clear schedule for completion, lien waivers on completed work, and a listing of the subs. Tratt never provided any of these things. Wanting to make any progress we could we went ahead and called in the framing inspection that Tratt neglected to do in December and the inspection failed with several issues that needed fixing. Shortly after, we were included in a lawsuit against Tratt because of the nonpayment to the concrete company. At this point (April 2024), our lawyer sent a demand letter to Tratt, asking how they plan to correct and finish the garage. The garage was now 4 months behind schedule. Tratt ultimately abandoned the job having never responded. In June, we hired a new contractor to correct the defects and finish the job. Such a big difference! We were treated with professionalism and honesty, a far cry from our experience with Tratt. We were dismissed from the lawsuit in September, but not before receiving one final parting gift from tratt-- another (!!!) Notice of Claim for Mechanic's Lien, this time from the electrician. To their credit we messaged them and explained the situation and they did not end up filing a lien. The case we were dismissed from concluded October 9, 2024. Tratt never showed up. The judge issued default judgment against Tratt.

The work done by Tratt CS was all quality. The pricing was fair. However, the communication was a…read morenightmare. Texts and calls would frequently go unanswered--until we threatened to fire them. Shouldn't take threats to get basic communication.

I submitted an online inquiry for a bathroom remodel and this company not even kidding called me…read moreover 20 times My work schedule is kind of crazy right now and I was finally able to call them back and they said that they were calling me in regards to my inquiry I looked up the name to see that they had very poor ratings on yelp and ad advise the consult and I was not interested in setting up an appointment due to their reviews. Immediately they consultant over the phone, got an attitude and aggressive stating that a lot of reviews are fake and hung up on me. This is a huge red flag. If you're going to hang up on me because I'm concerned about your reviews and tell me that the explanation is because they are fake I do not want to do business with you.

I wanted a simple screen in porch. They come in and push their wonderful reputation and shot me a…read moreprice of almost $20,000 to screen in 2 small areas.

We have used Big Dog Construction on a number of projects over many years from roofing to building…read morea deck to door installation and various other repairs. They do quality work at a fair price and do their best to be responsive to customer needs.

From the owner: Big Dog Construction: Your Local Window Depot USA Dealer provides window, door, storm shelter,…read moresiding, kitchen, and bathroom services to the Carlinville, Springfield and Central Illinois area.