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    Crossroads Program

    5.0 (4 reviews)
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    Ignite Medical Resort KC Northland

    Ignite Medical Resort KC Northland

    2.4(37 reviews)
    25.6 mi
    Wheelchair accessible
    Certified professionals

    Yes, my parent was there to get rehab, get better and then come home at first Everything seemed…read moregood but slowly we noticed he never came out of his room. His legs were so swollen.legs were never propped. He was Septic. His catheter was disgusting and not changed even after we had asked them to change it ,and one female worker called him "stupid "which we did a report on. We do believe he was neglected, we asked to have him sent to the emergency room. This was on a Wednesday and he passed away Friday morning please people be aware take care of your family in this facility the hospital said he had pneumonia and that very morning the nurse at ignite checked his lungs and said he sounded just fine. Again, I'm not saying my dad was the healthiest person in the world. He wouldn't be there if he was, but I am definitely in shock that he went in there better than he came out now he's gone. I do believe that if we didn't push the fact that he needed to go to the ER, he would have died in there, but instead he died in the hospital these are just some of the pictures of him and we have so many more we are having this looked into

    ZERO STARS!!! My grandfather was staying at this location to build strength after a fall. When I…read morewas there I had to ask to get him ice water. He had asked and they never returned. Once the nurse, who was sitting down and looking at her phone, FINALLY acknowledged me, she only POINTED me in the right direction. This is where I found their ice machine down and a COOLER ON THE GROUND with ice and the ice scoop just throw in. This was located where everyone could touch/contaminate it. When I asked where to get water they told me to get it from the sink in his BATHROOM... Wednesday 4/1/26 a family member went to visit him and had to force them to take him to the hospital. His legs were swollen and cracking, slurred speech, disoriented, UTI, pneumonia, septic, and more. He passed in ICU on Friday 4/3/26. Nurses in ER said his catheter was never changed (there over 1 month), he had bed sores, rashed and raw skin, and yeast all over his private parts. They said they checked his breathing Wednesday and he was fine and they changed his catheter. LIES! His catheter was also not taped to him so the tube ripped and tore his urethra. Prior to this a nurse was reported by us for calling him STUPID. Since Wednesday we have been trying to call them and have yet to receive a call in turn. My grandfather died because of their neglect.

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    Ignite Medical Resort KC Northland
    Ignite Medical Resort KC Northland
    Ignite Medical Resort KC Northland

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    AdventHealth Shawnee Mission

    AdventHealth Shawnee Mission

    2.3(146 reviews)
    9.6 mi

    We visited the and opted to have our first child to be born in AdventHealth birth center. This is a…read morewell organized hospital with multiple facilities included. The doctors are extremely talented and the care is top-notch. They have an ICU and multiple other facilities in this the nurses over here in the parts center are very talented. We worked with somebody called Emily and she was outstanding. The front office is very efficient and they follow HIPAA guidelines and make sure that the security is good. This place does have a great cafeteria for a very nominal prizes everything over here that you find is very cheap. I definitely recommend this place for new parents.

    I am single, no car, with multiple physical issues. Since the whole campus is only one address,…read moreUber will not let me off at hematology! They go to the "blue dot" only! The first time the "blue dot" Uber left me off at labor and delivery! I complained! So the dot was moved to the main entrance! That is such a long way for a leukemia patient to have to walk, hardly any volunteers, those stations empty with maybe one volunteer? The staff is unhappy! Since they made me walk clear across campus twice every time I was there, and made me pick up my own medication's at the pharmacy and walk that very long distance to where I had my CT scan,, I would never ever ever suggest a leukemia patient, who is single, with no car, and no one with them, to set foot in that nightmare of a hospital! They expected me to print out my own bloodwork paperwork! I am low income! No printer!

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    AdventHealth Shawnee Mission
    AdventHealth Shawnee Mission - Waiting room

    Waiting room

    AdventHealth Shawnee Mission

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    Hoeger House

    Hoeger House

    2.3(3 reviews)
    12.4 mi

    Where to even begin? The food here absolutely stinks. We learned that they no longer make their…read moreown food in house and it is transported from the long term care facility, that pretty much sums that portion up! Very small portions, no temperature control, and no taste on top of that! In fact they have been cited for violations in reference to the food temperatures and yet still don't check temperatures. Not sure they even own a food thermometer? Obviously nutrition is a big part of the healing process! If you put on your call light, don't expect it to be answered right away. Staff is stretched very thin here! Some of the staff members care a lot more than others, but that's everywhere. Riley was a great Nurse and Lillie was a great tech. Those are the only 2 names I can recall off the top of my head that gave exceptional care. I was there when the Occupational Therapist was doing the final discharge assessment as I am a family member. Talk about rude and no patience! Yes, she has both of those titles! Discharge was a complete disaster!!! When you first arrive at the facility an assessment is done on the equipment you currently have at home. We didn't have a wheelchair and were in desperate need of one as my family member was having a difficult time standing, not to mention walking. Insurance wasn't an issue as my family member had it covered. Also home health was to be ordered as well. Nightmare! So I spoke with the facility the morning of discharge via phone. I asked about the wheelchair? Well we will order it now and hope that it gets delivered by the time you get here. What am I supposed to do in the meantime with my family member not able to walk? It will be delivered to your house. In my opinion, that's just setting us up for failure and basically saying that's your problem now! Thankfully a staff member did allow us to take their wheelchair until we had ours delivered after advocating for my family member! Fast Forward - wheelchair never was delivered nor home health ordered. I even followed up on this the following week as I had two family members there at the same time and discharged at the same time/same destination. Ultimately when I arrived I had to wheel both of them out myself and it was my responsibility to get them in the vehicle by myself. I had to ultimately lift one of them in my minivan due to her not being able to stand or walk and she screamed in severe pain. We left there and went straight to the Emergency room where she was admitted to the hospital for over a week and transferred to an acute inpatient rehabilitation hospital for additional therapy. Also, the Nurse Manager will absolutely take the side of her staff regardless of what you say as a patient or patient's family member. I know this first hand as I had spoke with her on a few occasions about different issues. Complete waste of oxygen and time. This place definitely needs some improvements in a lot of areas throughout the facility with staff, food, etc. It could be a great place with some adjustments. Recent remodeling was done to give it a better atmosphere and appearance. The new floors due make quite a racket with the computers rolling on it though! It would be nice to have fresh fruit readily available for the patients for snacks as well as fresh brewed ice tea.

    After open heart surgery at Olathe Medical Center. I was sent to Hoeger House for further…read morerecovering from the surgery. This if course meant time in physical therapy to build up my straight. As well as time with Occupation Therapy to make sure that I knew how move so as not to reopen the wounds. All of the staff at Hoeger House are very professional. They are very dedicated to every patient that comes into the facility. The therapy staff creates a very good hands on two to three times per day therapy sessions. In these sessions all areas that a patient might need help in is covered. Including personal(bathroom, dressing, hygiene). Hoeger House also includes nutrition with three meals a day. They also offer group get together thru out the week just so that a patient can relax in between therapy sessions. At Hoeger House you can recuperate and relax. The staff is very professional and knowledgeable about what is needed to make ready to go home back into there lives.

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    Hoeger House
    Hoeger House
    Hoeger House

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    Lakeview Village Retirement Community

    Lakeview Village Retirement Community

    2.9(12 reviews)
    10.0 mi

    The villas and independent living apartments are beautiful. Lots of activities. Care for a loved…read moreone once they advance to memory care or the nursing facility drastically drops. We've waited 15 - 30 min. for someone to help my mother use the restroom where employees sat at the desk where the alert lights are used and take their time getting to the room. Mom is often left waiting in a wet diaper. Employees are often in the dining room when it is not being used, unused rooms, or seated in the large gathering space on their cell phones. I particularly wish employees were more engaged with elderly residents in wheelchairs were gathered in the main entry. We were told they gathered residents here for social engagement - but no one is socially engaged. The lack of engagement between residents and staff on their phones makes Lakeview advance patient care a very lonely place to be.

    We've waited 15 - 30 min. for someone to help my mother use the restroom where employees sat at the…read moredesk where the alert lights are used and take their time getting to the room. Mom is often left waiting in a wet diaper. Employees are often in the dining room when it is not being used, unused rooms, or seated in the large gathering space on their cell phones. I particularly wish employees were more engaged with elderly residents in wheelchairs were gathered in the main entry. We were told they gathered residents here for social engagement - but no one is socially engaged. The lack of engagement between residents and staff on their phones makes Lakeview advance patient care a very lonely place to be. I really felt you treat the elderly very poorly. No communication between family member and staff. I am not sure where you got your rating 3 stars, but it did not come from the Rehabilitation floor. Please treat our precious and most valuable senior with respect, no like they do not matter! They do matter!

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    Lakeview Village Retirement Community
    Lakeview Village Retirement Community
    Lakeview Village Retirement Community

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    Crossroads Program - rehabilitation_center - Updated May 2026

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