We've used Williams and Bay for a long time and they are great. Friendly on the phone, and the…read moreguys that come out are 100% professional. They show up within 10 minutes of when they estimate they will be there, leave no mess and answer any questions.

have been using this company for years but recently their service has declined. after pumping out…read moremy septic tank I found they did not fill in the hole they dug to get to my system. After repeated attempts to have them correct this issue - they never resolved this problem and stopped responding. I contacted BBB and they never responded to them either. Please consider using a different company - one who actually completes their work and is willing to resolve issues and cares about their customers.

terrible customer service and if you have a fuel oil furnace, don't use them. They are not…read moreknowledgeable about these furnaces and the manager only is concerned with money, not customer satisfaction.

We worked Jan part of Grand Traverse Insulation. he was great to work with very knowledgeable and…read moreshowed us where we needed to do some maintenance/improvements to increase our energy efficiency. I would highly recommend this company and Jan.

We have had D and W here several times for furnace and AC…read moreissues. They are always extremely professional , polite and competent , fix the problem immediately , and respond in a timely manner to our call. Recently on a Saturday when our furnace went out ,with the temp outside in the 20's, they were here in 10 minutes, fixed the issue and got our heat going. I would highly recommend them , they really know what they are doing!

The package deal . Always happy with there service . Wouldn't call anybody else. Have a awesome 24…read morehr service department fast and friendly staff.

I personally have not used this company but I wanted to say how much I appreciated their help after…read moreI hit a deer on 72, they were traveling West and I was traveling E when a Buck ran in front of my truck, this group of guys stopped and cleaned up all the debris in the road, I really appreciated that cuz I had no clue what to do, when I need any work done this will be the first call I make, it just shows what a great group of young men this company employs, thanks again for your help

I hired Brandon to sweep my Chimney. He showed up on time and did an outstanding job. Not only did…read morehe thoroughly clean my flue, he also cleaned my stove an provided me with an expert assessment on how I can burn cleaner. Brandon is a professional and I will be hiring him on an annual basis to maintain my stove and chimney. It is difficult to find skilled and reliable professionals like Brandon that do this kind of work at a good price. I highly recommend him.

Brandon was super friendly and very professional. He showed up on time and fixed our chimney caps…read morealong with cleaning our chimneys. Very knowledgeable and would highly recommend Brandon for all your chimney needs. Cory Stepanek Torch lake, MI

Loved the cut and got a chair within 10 minutes. And my barber even let me take magazine I was…read morereading with me. Highly recommend.

Great friendly service! Traverse City business for years. Dependable! Thanks guys! Furnace is…read morerunning top notch!!

He was on time, efficient , friendly and fairly priced I…read morewould definitely call him again.

Excellent and affordable service on a dryer repair. Would definitely recommend and use again for…read morefuture repairs.

I'll let the photos state what type of workmanship they are proud of. As far as Tevor Mitche I was…read moretold they use their own crew. A couple guys I spoke with only been in Mi. for a week, contractors and will return south in a week. Looks like w/o documentation from NE for ea. person you assume the risks if someone falls off your roof. Top tier costs at Hot & Now service.

From the start of this project Killen the salesperson to Mike the project manager and everyone in…read morebetween went above and beyond. Despite one small set back with scheduling which was dealt with and fixed within hours, these people who work for this company did what they said and did it with pride and honor. Calls were returned when they said they would call, texts were answered on Saturday and Sunday. We have done enough work on 3 houses to know the difference with a company that cares and a company that cares less. Brava Brava. I would use them again and certainly will recommend them to anyone who asks. Great job guys!