Crunch has wrongly continued to charge my husband and I $30 per month for the last five months…read moreafter I cancelled our memberships in-person due to a military PCS. The first issue was with my membership - they charged me for roughly two months, and then begrudgingly finally gave me a refund after I called incessantly. Now, the issue is my husband's membership - I have called dozens of times, only to be told the "manager will handle it later" (which, shocker - he never does!). 9/10 times when I call, an incompetent teenager picks up and clearly has no idea how to handle the situation (nor has the "power" to). Multiple staff members have acknowledged that I did in fact come in person to cancel both of our memberships in MARCH (it's now mid-July, mind you), but no one has cared enough to stop the charges. They know full well that we are no longer able to come in-person to demand this be rectified due to the fact that we moved out of state. I'm sure they would continue to take our money indefinitely if they could - luckily I have already requested a stop charge from USAA. As the customer, *I* should not have to be the one remembering to call back dozens of times over FIVE months to try to get MY money back. As a fellow business owner, I cannot even imagine treating customers so abhorrently. Disgusting and unprofessional. 0/10 would not recommend signing up for this gym if you are a military family or anticipate ever needing to cancel your membership. We were members for two years, and if I could somehow get every penny we gave to this shitty gym back, I would do it in a heartbeat. Before this all took place, I often recommended Crunch to friends. I will never recommend this gym to anyone again. Additionally, I will be escalating this to the BBB and AG as a) Crunch had FIVE whole months to rectify this, and *chose* not to, and b) I am clearly not the only person who has had this issue.

Not coming here. They don't let you cancel their membership when you want, and now there is news of…read morethem being less than kind. Don't recommend this company.

I am a new member and I am very happy. All employees are very helpful. The facility is clean and…read morewell maintained. I am also very happy older age groups participate...makes me feel comfortable. I highly recommend a membership to this club.

I have been a member here for several years now Grant…read morepeople can be pigs and the ladies bathroom needs to be cleaned but someone who is nasty left blood on the toilet. You should know who you are. I doubt you do that home so why do that in public. The other problem I have is that one of the sinks has been leaking in the ladies room for weeks now. That happens in my house, I call a plumber and have it fixed!!!!! I hope that won't raise my maintenance fees. C'mon Planet Fitness I think you can do better. Well I will provide an update. I believe the sink is STILL not fixed, however, flowing at a somewhat slower rate at least. The staff is always friendly and they do greet you at all times. This morning the staff was ensuring that the paper towel containers were full and that I appreciate. I am still slightly disappointed that NO ONE reached out to me about my negative review so is my feedback as important as you claim it to be, just a thought.

Man where to start, I adore every single person in this gym that i've gotten to talk to! I paid for…read moreCoach Matt's nutrition guidance and workout plans, he gave me very tangible goals that made me feel like progress was actually attainable on a daily level. He took my weekly check ins to heart and gave me genuine advice about good food and stress management. I love the environment and the machines and I genuinely enjoy every employee they have.

Best Training Facility that meets everyone needs. ( Friendly Staff, Great atmosphere to get your…read moregains, a lot of toys to play around and get strong) literally all the tools that you need to achieve your goals. Simply Best GYM in GA

Thanks to Groupon I know this gym exists. For under 75 bucks I got three months of membership as…read morewell as having the card fee waived. Now, I figured that was just some sort of stupid extra fee they tacked on to make it seem like I was getting more for my money. However, I didn't know that Diverge is actually open 24 hours and since they're not staffed the entire time the card key is actually quite integral to working out there-so it really is significant. The space is pretty small, but I'm so used to mega gyms that I think my sense of scale is off. However, they do have plenty of space for a little bit of everything. Cardio machines, racks, hammer strength machines, kettlebells, ropes, a little heavy bag and even bags, yes a bag filled with sand, it's one of those old/new trends that are becoming in vogue for fitness. The staff is super friendly, I've mostly interacted with Cindy who walked me through the place and is extremely friendly. J.P. is the other person I've spoken to the most and he's always amiable, and glad to see me here and inviting. I'm asked if I'm going to work out today whenever I walk in, even on my first day when I just came to sign up. Obviously, they really do care about being a place that cares for my fitness goals. Amenity wise I can not say enough, a cooler stacked with water bottles, towels of every different size for the weight floor, the sinks and showers. Shampoo, body wash, razors, cologne, even disposable toothbrushes with toothpaste in them. I literally have no reason to leave the gym if I forget anything. They have everything covered and I have no excuses.

My parents live in Columbus and I'm always on the search for a place to workout when I go visit…read morethem. I usually call around to various places looking to see if they offer drop-in rates. The problem I usually run into is that the locations don't offer anyone on-site on the weekends so I'm unable to pop in for a workout. Diverge offers a $15 drop-in rate. This is pretty steep for a one-time visit, but I thought I'd give it a try since they are close to my where my parents live. I had to hit a buzzer and wait for someone to come to the door and let me in. The guy working the front desk gave me a mini-orientation and showed me where everything was located. This place is pretty small, but they offer a large variety of equipment. They have very few cardio machines. I typically do group fitness classes so I tend to stick to the elliptical if I can't do my usual workouts. I headed over to the elliptical machines and started my workout. They have flat screens right in front of each machine if you like to watch tv. I more of a music person so I didn't watch the tv. I worked out for an hour on two different days and did not see another female either time. Good for me, I guess? All in all, this is a nice gym with really good equipment. I'm not sure what the monthly rates are, but I would think they are on the higher end based on the drop-in rate. They have a cooler with water bottles if you happen to leave yours at home.

Great atmosphere! The pre oops are wonderful and trainers are awesome ! I would highly recommend…read more No contract and no hassle. Perfect for me!

This is probably the only gym in the area you do NOT want to go. The access card fails to work so…read moreoften and no other owner in the area is anywhere as disrespectful. She is so stuck up her own behind, she won't even see a truck if it is right in front of her. There is a body evolution gym not too far and a nice ymca too. Better owners. Please keep your dignity and go somewhere else. Gym wise, it's really not too bad. Same standard you'll see anywhere else. It was quite neat and 24 hours.

This gym is hardcore. Perfect for the person ready to put in the blood and sweat equity. Plus, the…read moremusic is badass!

I had a wonderful experience. The lady who owns it was very welcoming and accomodating, and the gym…read moreqas well stocked with nice equipment. The music choice was fantastic, and the environment overall was exactly what you want in youe training sessions. Will be back!

I've attended Orangetheory for several years and have always appreciated the workouts themselves…read more That part has remained consistently strong. However, the overall studio environment has changed quite a bit recently, and not in a positive direction. There has been frequent turnover in management, and the current leadership style feels disconnected from member input. Decisions are often made without considering how they affect the people who attend classes regularly. In addition, when classes are full, coaches and staff sometimes join in and share stations. This goes against the purpose of a capped class size and affects the structure that members are paying for. It's also uncomfortable to see staff reaching for heavier weights before paying members have the chance to do so. Another concern is the increase in talking during workouts, with little to no correction from the coach. It creates a distracting atmosphere and takes away from the focus many of us come for. There also seems to be a noticeable social divide; if you're not part of a certain group, it's easy to feel singled out or talked about. At times, the environment resembles a high‑school team dynamic--lots of side conversations, drama, and inconsistent effort. The workouts themselves are great, but the studio culture has shifted toward something that doesn't match the premium price point. Many of us come here to train seriously, not to feel like we're in a casual gym setting

I am writing this review to share an experience that has been deeply upsetting and disappointing…read more During a class at Orangetheory Fitness in Columbus, GA, a trainer made a comment during Black History Month asking members what their favorite cake was and added, "Don't say chocolate." I was the only Black member present at the time. That comment made me feel singled out and uncomfortable in what should be a supportive and inclusive environment. In addition, my interactions with Kayla left me feeling unwelcome and dismissed. There were moments where her tone and demeanor toward me felt noticeably different, which added to an overall sense of isolation. The situation escalated when I decided to address my concerns. When discussing my membership, Avery, who is listed as an assistant manager, handled the situation in a way that felt publicly embarrassing rather than professional or discreet. As a member, I expected privacy and respect when making personal decisions about my membership. After I shared my experience on TikTok, I experienced further distress when Avery engaged indirectly through comments associated with her family. Instead of reaching out to resolve the issue constructively, the response felt dismissive and unprofessional. As a veteran and paying member, I value respect, accountability, and professionalism. I did not feel those standards were upheld in this situation. I am sharing this not to attack anyone, but because no one should feel uncomfortable, singled out, or embarrassed in a space meant to promote health and community. I sincerely hope leadership reflects on this and works to ensure all members feel welcome and respected moving forward. My tick is @jayilysm . my review had went viral and others expressed the same concerns as i.

The fan cord on the downstairs men's locker room floor, cord cut in half and wire nutted on a wet…read morefloor.

So I am back in my work out mode. I love the YMCA and this Location is great. They has two dressing…read morerooms M/F downstairs with pool access, and two upstairs that is 18 and older male and female. All dressings rooms/locker rooms have a sauna and steam room. The best time in my opinion to come is between 130pm-400pm. Come and check the place out..

I signed up for the trial online and nobody called me back, so I went down there this morning…read more Maybe this is why nobody called me back.... They said I'm disqualified from the 7 day trial because I had a membership when they were on Airport Thruway. THAT WAS 12 YEARS AGO! They weren't even called Max Fitness then. Not even in the same location, different name. You'd think they at least let me do the 7 days or maybe even 3 days to see if I want to come to this place on the regular or not. I think that's a bit petty. It was really crowded. Lot of people just standing around looking as opposed to actually working out. I guess it's a beauty contest. LOL Update: I forgot to mention they have a lot of workout equipment compared to other places, but it is really congested in there. Even though my initial experience wasn't great, I'd consider this place as they are open 24 hours several days during the week. That's why I wanted to use the guest pass a few days to see what would be the best time for me to come here, as I mentioned it was super crowded at 5am. I do not like how one of their classes is in the middle of the main area as I feel classes should be in a room, as opposed to having an area roped off. It's already tight in there, let's think. Good luck, fair winds and following seas!

Terrible management and ownership. Very deceptive in their sales tactics. No interest in members…read moreafter the sale is made

Wonderful trainers and very friendly atmosphere. Workouts are always changing and challenging. This…read morehas been one of the best things I have done for my mental and physical health.

Love this gym!!! It is my happy place!! The trainers, staff and members are the best. Very…read moresupportive and encouraging environment!!