DYNAMIC/FITZONE VS. ONELIFE
I was a member of once Dynamic,…read moreand currently FitZone, for aprox. 18 months. I endured the lack of bells and whistles (gym appearance, hot conditions) initially because the group class instructors are wonderful: especially Laura S, Mark B, David, Jade, Angie, Ronnie, and Allison (I have tried all their classes and came away having a great time!). However, FIT ZONE'S MANAGEMENT is AWFUL and even DISRESPECTFUL, and I would NOT RECOMMEND it.
FitZone: In October, 2025, I noticed that my month-to-month membership RATE INCREASED by $20 suddenly after the name change, and attempted to discuss the issue with the General Manager, DRE. My mistake. DRE was CONDESCENDING and loud enough where others guests couldn't help but look. Dre's stated that "you got an email", and I should have READ THE SIGNS they posted in club letting the public know that there would be a rate increase. I asked him to show me the actual email, because I never received it, and I never saw signs. Dre went on to tell me that I should "read my contract" and continued to get loud and defensive. When I asked to talk to their Billing Dept or HIS supervisor, Dre told me, "he never answers his calls; YOU CAN'T TALK TO ANYONE ABOVE ME" with a snarky grin. I grew more and more upset and told him that it's fraud to charge someone more than what was agreed to, and I told Dre to stop calling me by my first name, as he was getting WAY too familiar. His last words: "YOU ARE NOT MY CUSTOMER!" I walked away in humiliation, I guess, put in my place.
Later on, after some digging, I was able to contact the same Owner Dre mentioned before (that never answered his calls), Brad Rowe, and we had a 30-minute conversation about Dre's unprofessionalism about how he was doing all he could to bring the gym forward and on par with his other FitZones, located nationwide. He thanked me and apologized for my experience, and admitted that he didn't really know what was going on in this Lexington club, since he lives West Coast. I let Brad know about the fact that people are being charged an extra $10 a month for group classes, but there is NO CHECK-IN to verify who has this add-on or not. Brad stated that he was aware of this issue, and that his goal was to progressively make the costly changes due to so much needing attention. I thanked him as they finally fixed the A/C so our little tots wouldn't roast during play! He decided to comp me $10 a month for child care as a resolution. My friend who observed the interaction next to me that night, also emailed Brad directly per her observations. With the promise that Brad would talk to Dre, I thought this agreement was fair, and decided to stick it out with FitZone.
Dre never spoke to me again when I would scan in at the front desk. No apology. No recognition, as "I was not his customer." So who would I go to with any further issue? My only option was Brad, so I emailed him after getting charged the very additional $10 Brad promised would not happen, one month later. Brad responded that he would check as to why the system was charging me. He doesn't know his own system. I took the opportunity as well to email Brad about the lack of Lysol disinfecting (I never even saw a can or any of the like) occurring in the Childcare room, since this is cold and flu season, and stomach flu, norovirus, strep, flu A/B is going around...and truly a GYM would be CLEAN, right? I was emailed after Brad must have talked to Dre, saying that cleanings were done nightly by childcare staff. This was interesting to me because spraying some Lysol in between children is not hard, and the kid's care room is such a small space. I emailed him again to respectfully reconsider.
I guess my concerns about cleanliness were too much. I received an email the next day: "after careful consideration, we have determined that we are no longer able to ADEQUATELY SATISFY YOUR NEEDS OR PROVIDE THE EXPERIENCE YOU ARE SEEKING (caps mine). As a result, we believe it is in the best interest of both parties to part ways...effective immediately, your membership is CANCELED." WHAT?! THEY FIRED ME! I expected a CLEAN CHILDCARE room in cold and flu season, respectful communication per INCREASED RATE CHANGES, and RESPECTFUL AND PROFESSIONAL INTERACTION WITH GENERAL MANAGER, and not to be CHARGED for classes that others weren't even paying for, but attending?
ONELIFE: WHAT AN AMAZING DIFFERENCE, for ABOUT THE SAME PRICE!
-when you walk in, it is brightly lit and actually smells CLEAN, including Kid's Care, locker rooms, wet sauna
- MANY group classes throughout the week AM/PM (FitZone had only 1 evening class Tue, Wed, Thursdays)
-wonderful and reasonable management: Victoria is extremely PROFESSIONAL every time I see her
-front desk who actually GREET you when you come in with a smile
-the best Spin instructors: Sharon M and Chrystyne are fun, witty, and work you hard!
SUMMARY:
IF YOU WANT A PLEASANT, RESPECTFUL GYM EXPERIENCE, SKIP FITZONE.