Received my estimate for renewal of our auto insurance. Called ther Bangor office and asked a few questions about the bill. In the course of reviewing, I asked why the auto rate went up so much. The person said it was the cost of auto parts. She then said you had a suspension of drivers license and that is why it went up. I said you sent us a letter saying it was a clerical error and that the suspension was voided. She then said yes I see that on my computer, and we over charged you $250. Lucky not all people look over the estimate. Very poor handling of my bill . Not very professional. That's all Cross has to do is insurance and they do not do it very well. read more