My upstairs AC unit wasn't blowing any air so I called the Cross Heating and Air who I found from the Home Advisor. Father and Son came to my home on 10/2/2017 and spent about 15 mins and told me the Fan Motor is bad. They said they needed to go to the parts store to let me know the price. They took my fan motor and fan with them. They called me after 2 hours and told me it's going to cost me $800 to fix it. He said the cost for motor is $500 and remaining is labor. Price of motor seemed high to me but since I am not an expert, I approve the work order. He told me he will have to order a new motor and he will come back next day with the motor.
On 10/3/2017, he arrived at my property at 12:30pm. He was about to put new motor but then he realized he got the wrong motor. He ran back to parts store and came with different motor (generic motor). While he went to parts store, I found out the cost for new motor is only $160. He came back around 1:30pm. He said this motor cost little bit more than $500 but he is going to charge me same since he already decided the price with me which was $800. I asked him for receipt for motor or something to prove that it actually cost him $500. He refused to show me the receipt. At that time, I felt like I was being cheated and I said I don't want to get the work done. He charged me for 2 hours labor ($180). In last two days he spent total 30 min at my property. For him bringing the wrong motor shouldn't be part of his time.
On 10/4/2017, I called different HVAC Company from Winchester Kentucky. They came to my home and told me the FAN MOTOR IS FINE, but the control board is bad at the air handler. He verified that by checking the voltage at the fan. He purchased the new control board ($40) and put it in. After replacing the control board, it fixed the issue. It took him less than one to get the parts and fix the issue. With parts and Labor, I paid the technician $125 for his excellent service.
I have receipts and records to prove everything that I have just mentioned. This is a fraud company. They told me the problem that wasn't even the problem. $800 vs $125 is a big difference. read more