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    Cross Country Exterminators

    4.0 (4 reviews)

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    7 months ago

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    Orkin

    Orkin

    (3 reviews)

    I called last week and made an appoint for pest control services this week at my rental condo with…read morean arrival time of 8am to 10am. I called at about 930am on the day of service to confirm the appointment, and the appointment was confirmed again at that time. I was told that I would get a call when the technician was on the way. Later that day after no call from Orkin and no pest control services, I called Orkin again and was told that my appointment was not communicated to the local office - with no apology. The next day (Wednesday) after no return call from a manager, I received a text stating that my service was now scheduled on Friday - in two days. So I called Orkin again to discuss the fact that nobody had returned my call and that the Friday appointment was scheduled without anyone talking to me. On this call I asked that a manager call me before the service technician arrived on Friday. But nobody from Orkin returned my call. The service technician who performed the service on Friday was very nice, and when I told him my story, he called the Orkin phone number. We talked to another Orkin rep who told me that if a manager didn't call me back today I should escalate my concerns. Nobody from Orkin called back, so I called Orkin again. After talking to someone, they told me I needed to talk to the branch manager. I waited on hold while that person attempted to connect me with the branch manager. After waiting for ten minutes, I was connected to voicemail. I was not going to give up, so I called Orkin again, and once again, I'm waiting on a call from a higher up. We will see if I get a call, Orkin is a pest! Don't let this pest invade your home if they even show up. - -

    I called on a Friday Morning to request services. The representative said I have a spot for Monday…read moreMorning 10 - 12. I get and email from the company saying it would be Saturday; I called and confirmed for Monday Morning at 10 - 12. Monday come, no show, I called; I was informed that my appointment is for Wednesday Morning from 10-12. No called about a change. I understand if they are backed up, and can't make the appointment, just let me know. Wednesday comes, and no show. I called on Thursday and they informed me that they had put me to "asap;" I informed that they can cancel. The representative said that they would put a note for the branch to call me. I am here just to say not a called. I assume that Orkin has a good services just not in Panama City and its surrounding areas, so save yourself some time and call some other company. There was even an Orkin car passing by the street.

    Arrow Pest Service - untitled

    Arrow Pest Service

    (13 reviews)

    I signed on to write a review. I did one on Google. I noticed the ones on here are older. I did see…read moreone bad review from 2022. I moved to FL last Oct. I had them come out to be proactive and hopefully prevent or have less of an issue when spring came around. I had a second spray done late Feb. Ive met 3 of their technicians. All friend. All helpful and knowledgeable. They explain things, they offer tips, answer questions. One of my outside walls, there is a little hole where the wall meets the patio. the other day i noticed an ant go into it. I've been meaning to call Arrow. I've just been busy. Today, one of their trucks was in my neighbor's driveway. I asked if he could come over and take a look when he was done. What i expected, was that he's look and then we'd set up an appointment. Nope. explained that i had carpenter ants and treated it right then and there. It makes sense, since he was already here, but... maybe he had to rush to the next appointment. He still gave me the time, explained the situation, and had the attitude of we're going to do everything we can. If they've built a seriuos nest in the wall, it might come down to removing the outside wall. That not anything they can do. But, about 10 min after he treated and left. They were definitely stirred up. It allowed me to see 2 other entry locations. Hes going to be back tomorrow to treat the other locations. Thanks guys

    All these positive reviews are nice. We had a way different experience. Our lawn was in good shape…read moreI am injured so we had a year contract to spray our lawn for bugs, weeds, evasive grass and to make are lawn look good. In 1 year are lawn looks so bad we aren't sure we can turn it around. I had to tell the guy who came out here who was here maybe 6 minutes a visit not knowing I was home I had to finally ask are you going to take care of all these issues? OH I will set up a separate visit that never happened, so the problems got worse and worse. If you come to take care of a lawn you would think you would spray as you see the problem this is Florida heat and bugs are bad, but come back in a month or not at all causes a bad looking lawn. So instead of our nice Bermuda grass we now have dead spots from fungus, torpedo grass over 40 % and centipede mixed in the rest I had to start to spray for it myself tell contact was over . If I also had a rat problem not sure they would have helped with that, not recommend at all.

    Cross Country Exterminators - pest_control - Updated May 2026

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