Scam company, during april, they sell a 3 months pass where you get an additional 4th month…read moreincluded. Yet they don't tell you that during the 4th month the pool and gym will be closed. Supposedly this happens every year, yet the earliest email they sent about this closure was ONLY 3 DAYS PRIOR TO THE CLOSURE. They offered no immeditae compensation or solution for consumers, unless they went out of your way to call them. They directly lied on the phone saying email notification was given much earlier than 3 days prior, yet refused to provide a date or further information on these supposed notifications... they offered 20% bonus days as compensation for taking away 66% of the services.... They falsely claim that they have no obligation to provide 100% services due to their terms of service, that is not true... this bait and switch is fraud and not permitted in Canada. Please report them to Consumer Protection BC... You cannot offer a monthly service then simply take away 66% of it because your terms say "availability of services may vary"

My whole family loves this place. We come every year while we are in Whistler. It's entertaining…read morefor our whole family--ranging in ages 3 to 70. There's something for everyone and it's also super affordable. Small, but decent fitness center that has everything you need. Great and frequent fitness classes. Awesome swimming pool with hot tub, steam room, kids pool, etc. And an ice skating rink and hockey area. There's also a playground nearby. And squash courts. There's so much to do and everything is so clean and in good shape. And the staff are really nice as well.

I had a really disappointing experience with a worker after our visit. I called with a simple…read morequestion, and the woman who answered (she had an Irish accent) was unexpectedly very mean and aggressive. I was caught off guard because I was polite and just looking for help. I understand people have bad days, but the interaction was upsetting enough that I ended up in tears after we hung up. That said, the actual bobsledding experience itself was amazing. It was such a fun, unique activity and something I'd definitely recommend trying. I just wish the customer service matched how great the experience on the track was.

I saw this experience and was very happy to try it…read more Unfortunately, reading deeper into reviews, I found reports of patrons sustaining back and neck injuries. This concerned me greatly as I had wrongly assumed, with this being on offer to the public, that there would be considerably more safety protocols in place. Concerned and unwilling to risk it for a 1 minute thrill ride, I decided to cancel within less than 24 hours after booking - well within their at least 24 hours before event date cancellation policy for a full refund. (I had scheduled for June 2026). However, I could find no way to cancel using the ticket information/profile. Despite reaching out to them multiple times via email since February regarding the cancellation, to date I have received no response and they have not cancelled as requested. Forced to do a chargeback against them. Disappointing.

This is the second time we have dined here once for dinner and this morning for father's day…read more Before I continue we have enjoyed the evening entertainment and drinks. Today was the worst food I have ever been served. Had it not been for father's day I would had walked out. We ordered the breakfast sandwich and home fries were offered. The sandwich was an over cooked steamed egg which appeared to be cooked in a mold. The bacon or what ever it was, was a cold cut of some grade. Served on an English muffin which had something white on one side. The hash browns (recognizing we are only 35 minutes from the best potatoes in North American) were actually 2"x4" of Tim Hortons or Mac Donalds fame. The coffee was cold. When asked for a freshen up she brought one cup of black coffee to share for two cups. There was no salt or pepper on the table and we had to ask for utensils. The managers walked around with there Covid Masks either half on or not at all. I understand that this food and entertainment end of things are being run by three gentlemen. I commend them for having the bravery to being there because I would certainly been in hiding in embarrassment.

The Whistler racket club is a super fun place to hang out at. They always have special events that…read moredraw the community together. Go there to have a drink have some food play tennis or pickle ball or all the outdoor activities that they have to offer. It's a super place for the whole family!

It's time to come come..... what are you waiting for, an RSVP?…read more Beef sandwich, German breakfast, stroganoff..... classic classic classic!!!

The pool here is great! They have a a great diving board into a 3.5M deep pool. There are hot tubs…read moreto soak in as well. I have been staying here the past two nights a part of the BC Bike Race and enjoyed the pool, nice grounds, and the use of the rec center food room. What did I learn today? There is no one around the area that will deliver pizza here. So sad.

Our fragile little Southern Californian bodies braved the cold to try out snowshoeing, and Whistler…read moreOlympic Park was the perfect place to do so. We rented our snowshoes from the main lodge, which also had cross country ski rentals (apparently 90km of cross country trails, whatever that is in miles), snowboards, tobogganing, and so many more wintery things that are completely separate from my understanding of normal outdoor activities. I mean, where else can you find biathlon lessons? Obviously the surrounding area is gorgeous in winter, a wonderland of quiet white stillness, forests and forests of evergreens, and creek beds lined with powdery snow and ice. There are frequent signs and maps to keep you oriented along the snowshoeing trails, which was great for us noobs. You can do anything from short out-and-back trips to several miles of strenuous trails. One star docked because I thought the snowshoes were pretty pricey for a rental - a flat rate of $16 regardless of the time you spend with them. They definitely did not seem to be in high demand either as there were dozens of pairs behind the register. Maybe instead do an hourly rate instead? This is in addition to a per-person entry fee to the park. Also, some of the cross county skiers were surprisingly rude when we stepped on their track - I get we were in the wrong, but have a little grace and chill out just a bit.

It was cool getting to see where the Olympics were held - especially seeing the ski jump sans snow…read more Definitely pay and do the biathalon shooting!! The staff was SO nice and patient. The gun is surprisingly easy to shoot and aim compared to a "real" rifle (hello, confidence booster). I could've stayed out there all day shooting.

The staff are quite rude, would not refund me for a program, when I became sick the day it started…read more Instead they kept my money and filled the spot with another person, so making double the money on that program. What happened to customer service? You won't find it here.

As someone who grew up on the North Shore (attended Cleveland Elementary and Handsworth Secondary,)…read moreWilliam Griffin was always a staple in my life. I'm SO thrilled with the latest evolution of my childhood rec center of choice. When I was a kid, we'd go swimming, swinging on the rope and diving from the high dive. When I hit my teens, we'd play soccer on the field outside, hit the gym and attend "social gatherings" at WG. As an adult, I was using practically all the facilities William Griffin had to offer, from hot tubs to punching bags. When I heard they were going to be shutting down for renovations, I was naturally excited about the premise of something "new." When I found out the magnitude of said renovations, I became VERY excited. When I saw some videos about the progress of the NEW Delbrook Rec center online, and as I would drive by it regularly, I became eager and actually kind of impatient to see this masterpiece with my own eyes. (WHEN WILL IT BE READY FOR ME TO USE!?!?) This morning at 8:00 am, I went for a swim for the first time at the Delbrook Rec Center in North Vancouver. It was simply the most beautiful rec center pool I have ever seen, and I don't just mean on the North Shore. Obviously everything is pristine, brand new... the sauna still has that "New Wood Smell". But it's more than that. The one-touch on/off showers, the "Universal" change room, the super high ceilings and the from inside to out, and outside in... the feeling of connectivity and continuity from sauna to swim lanes, aesthetically, it's all just aces... Actually the feeling of connectivity exists not JUST in the pool, but throughout the building. Every room is somehow connected to the next in a way. Maybe it's all the windows that allow transparency from the pool to the lobby to the exterior to the fitness center, etc. etc. So much has been done with such a relatively humbly-sized space. The high ceilings throughout this rec center are really inspiring. And all the little details inside and outside, like the frog riding a bike (which recycles rain-water I think) and the blown glass art in the lobby keep you engaged. Even the walk up the path from the parking lot to the entrance is refreshing, thanks to the smell of blooming lavender! The new Delbrook Rec center has not disappointed me once since opening... and nor does it intend to... I don't think the novelty of this brilliant new community hub is going to wear off any time soon. It's gorgeous, the people who work there are so happy to be there, the people who visit are equally (if not more) happy... the whole vibe is very positive, uplifting, inspiring and just plain exciting. I am actually going to the gym there after work today for the second time since 8 am lol. I feel like a kid again! Thank you to the architects and workers who created this space, thank you to the North Shore Recreation Commission who envisioned something better for the community, and thanks to the community for accepting the new Delbrook Rec Center with open arms. I'll see you all there regularly!

This place is charging fees for teams that don't show up for games when our Provincial Health…read moreOfficer has announced what basically amounts to a total lockdown (avoid contact with people not in your household). $200 fine and suspension from the league until you pay the fine. I'm not going to cover the other downsides of Urban Rec since those are covered in other reviews, but fining people for obeying directions from Bonnie Henry at what is, to date, the local peak of the pandemic is beyond the pale. Even if these folks ran things well, this would be enough for me to never want to deal with them again, and as you can see from the other reviews, they're not really all that great when there's no pandemic.

For their soccer league we were not give balls to play with it!! We had to bring our own balls…read morewhich were kicked into the Construction Zone beside the field during game time. We ended up loosing a few balls in the season and did not receive them back from Urban rec. There is a 200$ fine for teams with less players (If players are Sick/Injured). Players get flagged if the fine is not paid. Meaning they cant sign up a team for future leagues if the 200$ fine is not paid. A bit too much, for a league that is self officiated and do not provide balls!! Its a money making racket. Our team is looking at other leagues options henceforth. Urban rec. should lighten up and realize ppl join their league to just have some fun. Loose the 200$ fines, flagging players so they cant join future leagues, provide balls etc. Let team just take a loss if they dont have enough players game day. Its not like we do it on purpose to be fined. Its a recreational league! There was no mention as to what the 200$ is going to.

Super friendly and efficient. Easy to rent skis for those traveling from out of town. We brought…read moreour own boots which made it easier to travel. Nice selection of demo skis too.

I am not one to write reviews. I truly cannot say enough wonderful things about Simon and Spicy…read moreSports! We had a difficult situation that happened when we were skiing over spring break. Simon went way above and beyond to handle everything. He kept in constant communication and let me know everything that was happening. Again I cannot say enough about what Simon and Blackcomb Spicy rental and ski shop did for us. They are lucky to have an employee like Simon because they are few and far between! I highly recommend them!!