Just visited with my five year old daughter. Waited for 45 minutes and when it was eventually our turn, was told that girls hair was being cut upstairs today because they were so busy downstairs (should have been told this when we came in) but was told that there was somebody free to do it now; however, when we got upstairs, I was told there were people waiting in front of us, and that after that they had booked appointments. A lot of wasted time, poor service and communication, an upset daughter- will never use this place again. read more