Starting with the good. While their loaner cars are older and not the best at least they have…read moreloaner cars. That's where the good ends. They greatly over charge for parts and labor. Example; the parts they replaced I was charged $180.49 for them and $336 for labor. I called two different Ford dealerships and both said the parts are $70.00. Ford quoted me $375.00 for parts and labor. Hemlock Auto & Alignment charged me $528.12 for the repair. Yes they got me in a couple weeks before the Ford dealer could. Had I known up front how expensive they are I would have waited. After I did get a cost if I had decided to take my car to Ford for the repairs it would have e cost me $160.00 for the quote they gave me. Add that to the $375 at Ford and I'm back up to the same price. Unlike many other businesses they do not Honor Military or Veterans or offer any other type discount. They will not install your own parts even if they are OEM parts. I cannot recommend this establishment or will I ever go back to them for any future repairs. And yes the Ford Dealer has newer, and nicer loaner cars too.

Picked up vehicle and returned it when done it was hassle free was fast and very friendly I would…read moreuse them again i punched 5 star but only 4 showed up

I bought a vehicle from this dealership online because I'm from out of state and they assured it…read moreonly had a bit of surface rust on the bumper. Turns out the whole car is rusted.

Rick Ford is my dealership!!…read more I recently got my second lease from Rick Ford. I made the mistake of going to another dealership for my first lease. But I knew when I turned it in I wanted to be treated like a person, not a number! And that is exactly how Roger treats EVERYONE!!! The dealership is friendly with the small town welcome I was missing. My new 2019 Ford Explorer is perfect. I am so happy with the total experience and will not go anywhere else! Thank you Roger and Matt YOU GUYS ROCK!!!!! Kris MacMillan

These people need to improve everything starting with replacing the b**** that answers the phone…read morewho hangs up on people who puts people on hold and doesn't come get their vehicles for 3 4 or 5 hours and tells them they're on the way they canceled my tow out three times and kept putting me at the end of the line do not use this company they are very rude I tried to call back and address the issue with the owner and the manager and they hung straight up in my face very disrespectful people and when they do answer the phone they place you on a long hold and then they tell you they're in route and they're not and I waited 3 hours straight and never got my vehicle towed I wouldn't recommend these people to nobody I reported them to my insurance company and everybody

The bitch that answers the phone is still there. It's like playing phone tag. She says it'll be an…read morehour, then the tow doesn't show. Call back, she says the same thing. Been waiting on a tow truck for 24+ hours. Worst towing service in Saginaw area by far. Even if Price's is the cheapest, please pick a different, more reliable company. Do not recommend

I reached out to this vendor, I inquired several times in my correspondence with A-1 and it would…read moreseem that whomever was replying, was more interested in chatting then providing specific information..... I kept asking for a Quote, with no response, just evasiveness!

between this location & the one in saginaw, i have never been disappointed. they always have what i…read moreneed & they always have it QUICK. it's definitely nice to have a shop you know you can count on in a pinch.

When I hit a deer, I went to the dealership. They took pictures and a report then I heard nothing…read morefrom them. After almost 3 weeks, I took my son's recommendation of Midstate Collision. So I called them and they responded right away. They scheduled my repairs so they'd have a loaner for me. Chuck did a great job on the repairs. Hunter and Britney kept me updated on everything and were so friendly. I won't hesitate at all if I ever need collision repair again!

Our go-to body shop! Definitely has our recommendation…read more If I need honest advice on any work, they are the place to go. I wouldn't take my vehicle anywhere else.

Towing job / flat tire. My calls were answered almost…read moreimmediately. Towing truck arrived as scheduled. Very friendly driver. Excellent job! Recommend without any hesitation.

Very quick, friendly and helpful. Highly recommended! They didn't make us feel stupid either after…read morehaving locked our key in the car lol....

i'm a retired chevrolet buick toyota dealer from cadillac michigan!…read morei really did my research to find a quality PPF installer...boy i hit the jackpot! Ficks did a fantastic job as quality was my number one concern! Qualityis what i got but the service was excellent...also! Thanks Branden I was kept in the loop and the final look exceeded my hopes...i'm a satisfied customer!

From the owner: At Fick’s Auto Detailing, we are not your average detail shop. We strive to set a new quality and…read morecustomer satisfaction standard that you won’t forget. We aim to provide you with a new car feeling every time you drive. As certified professionals, we offer the best options for daily drivers, luxury vehicles, bikes, and boats. No matter the age or condition of your vehicle, we have the solution for you. Our top-quality services include ceramic coating, paint protection film (PPF), window tinting, and car detailing. With our help, your ride will look brand new and stay that way for longer.

Installed my auto remote starter. Never fails during the cold weather. This is my 3 rd one . Always…read morereliable.

What a great repair shop. I took my car there after it got rear ended. They worked with my…read moreinsurance company and the insurance company of the idiot who hit me. His insurance paid for everything. They gave me a free loaner car while mine was in the shop. Everyone I dealt with was helpful and friendly. They did a great repair job! I'm very happy with their work and would recommend them to all.