What a bad experience again at the Ellenton Florida store.. for some shoes!!
For 2/3 weeks I have been there a few times, & I bought 12 pairs of crocs in this time frame.
1 bad experience was when I had shoes in my hand and they had jibbitz on it and they wanted to charge me for each one that was already on them. I put those pairs back. And they said they just ran out of the free box of jibbitz with purchase of 2 and I bought 4 pairs.. (12/2022)
2 bad experience was over 2 cent. Was told to text number (I did) and then they refused to give me discount over 2 cent!!! And when I said you're seriously not gonna give me discount over two cents. My total was 58.64 after tax and it was 54.98 before. These workers we're no help at all. Even when I said, I've been here for 2/3 weeks buying 12 pairs of your shoes n didn't even get the two boxes of gibbets like I was supposed to when I bought the four pairs of shoes. And now you won't give me my discount because of 2 cents. All these young people looked at me and said oh well . (1/2023)
I called corporate as I walked out of their store. And I even put back the pair of shoes my child wanted that were in her hand because of this situation.
My brothers family brought the shoes first. That is where the 2 cent problem came in to play.
Sad part is we all just started buying crocs in the past two weeks. These were new shoes for my whole family. And now I will never ever return to your store and buy your shoes. You really need to train your people on customer service. read more